White screen! «12...Next Go

Burniboy2002

Hello, I recently installed the sims 4 kids stuff-and started playing, it was a little slow but I was playing on my laptop which has both the sims three and four on. So while I was playing my game randomly glitched and brought up a bright white screen, I shut down my computer and reloged on, and it did the sameness thing. I did it for a third time, and guess what? Same bright white screen.....does anyone know ANYTHING that could help me?

luthienrising

Let's first rule out mods. If you have any mods or CC, pull that folder to your desktop and try again.

If that doesn't help, you might have a hardware issue - many laptops don't meet Sims 4 requirements, and playing it on those will strain the hardware. Look up your DxDiag info, export it to a text file, and copy and paste it all here. It will take multiple posts, but that's okay. Here's how: http://forums.thesims.com/en_US/discussion/comment/13329932/#Comment_13329932

rosemow

Hello
If you have cc/mods in your game, move your mods folder to the desktop. Then start the game and test to see if the issue is still there. If it has helped with the issue, put your mods/ CC back into the newly generated mods folder that is in the sims 4 folder one by one or in batches and testing after each one to see which is the causes of the problem.

Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

If the issue remains, it would be good to post your diaxdiag information, like luthienrising suggested.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.

Nearia35

Is it the game window that is turning white, or is it the entire computer that is turning white?

If it's just the game, I would first check for bad CC as stated. If it's the entire computer going to a white screen, combined with that you mentioned it was a little slow, it's very possible that your computer simply isn't strong enough to handle the game, and that stuff pack finally pushed it over the edge. A dxdiag report, as mentioned, will tell us if your computer is strong enough for the game or not.

Burniboy2002

I have never used mods when playing any sims games, lol, I pay WAY to much for the ea content, ands that already cramming my cipmuter up....but anyway my laptop started working again!

rosemow

Hello.
It is great that your laptop is working okay now

Burniboy2002

Hello @rosemow @nearia35 @luthienriaing I a man re setting my laptop (it is way too clogged up, and I would like to just play the sims four (the sims three is clogging it up the most)) but I want to keep ,y current game, how do I save it a memory stick and then transfer it to my documents when everything is installed, I tried doing it before-and it didn't work, so any help would be much appreciated thanks

Burniboy2002

@luthienrising

rosemow

Hello.
Your sims 4 game is linked to your origin account. After resetting your laptop, log into origin using the same account that you used to first register the game and packs , then click on the Games Library section, click on the sims 4 picture, then download/install it there. Then click the extra content button that is half way down the page. That will take you to a screen that shows you what game packs, stuff packs and eps you own. You can then redownload/install them there.

Before resetting your laptop though , make a copy of your sims 4 folder that is in Documents > Electronic Arts > ( then The Sims 4 folder is there ) and place it on an external drive.
Then after installing the sims 4 game onto the new computer, play it once to generate a new sims 4 folder.
In your sims 4 folder are your saves folder ( contains your save games) and the tray folder ( which contains your lots and households that you have uploaded to your library or have downloaded from the community gallery ) Replace the saves, tray, mods, custom music and screenshots folders that are in the new sims 4 folder with the same named folders that are in the sims 4 folder on your external drive. You will then have your old save games and creations etc to use in your game .

Burniboy2002

I'm not that bothered about keeping my library....just my game, so to do that would I just need to save my saves? @rosemow ......also thanks for the reply

rosemow

Burniboy2002 wrote: »

I'm not that bothered about keeping my library....just my game, so to do that would I just need to save my saves? @rosemow ......also thanks for the reply

Hello.
To keep and transfer just your save games, you only need to save your saves folder.
It may though be good to make a backup copy of your tray folder and place it on the external drive, just in case you decide later that you would like to place back the creations that were in your library.

Burniboy2002

Thank you, it would work the same with a memory stick, like that is an external drive? Sorry I have little clue when it comes to technology

rosemow

Burniboy2002 wrote: »

Thank you, it would work the same with a memory stick, like that is an external drive? Sorry I have little clue when it comes to technology

Yes,it works the same way with a memory stick. You don't need to be sorry at all! There are lots of different types of names for terminology and it can get a bit confusing

Burniboy2002

Thank you so much,

rosemow

Burniboy2002 wrote: »

Thank you so much,

You're welcome

Burniboy2002

I want to also keep my sims three games....will it work the same way? @rosemow

rosemow

Burniboy2002 wrote: »

I want to also keep my sims three games....will it work the same way? @rosemow

Hello.
These are links to Sims 3,backups.
http://sims3.crinrict.com/en/2011/03/faq-what-files-should-i-backup.html
http://www.carls-sims-4-guide.com/forum/?topic=412.0

It would be best to post questions that you have on a thread in the Sims 3 Technical section of the forums
http://forums.thesims.com/en_US/categories/technical-discussions-en

gaybeline

can i have some help as well? I think I'm having a similar problem...
i've been playing ts4 for around 280 hours and after accidentally exiting the game, moments later after loading it up again i'm greeted with a white screen. after a few seconds i get a popup saying "The sims 4 is not responding..." and I've tried almost everything!
I've tried:
-Factory Resetting the Game
-Uninstalling The sims & Origin
-Changing the GPU for ts4
-Removed my mods folder
-resetting my laptop
-going through a disk check and repair upon startup
-Turned off origin in-game
-Repaired the game
-Tried in & out of fullscreen mode
I've tried basically everything and it's stressing me out! I don't know what happened, it was working perfectly fine before. is there anything i can do?

gaybeline

P.s i made an account on this website specifically for this question so, like no pressure but

rosemow

gaybeline wrote: »

can i have some help as well? I think I'm having a similar problem...
i've been playing ts4 for around 280 hours and after accidentally exiting the game, moments later after loading it up again i'm greeted with a white screen. after a few seconds i get a popup saying "The sims 4 is not responding..." and I've tried almost everything!
I've tried:
-Factory Resetting the Game
-Uninstalling The sims & Origin
-Changing the GPU for ts4
-Removed my mods folder
-resetting my laptop
-going through a disk check and repair upon startup
-Turned off origin in-game
-Repaired the game
-Tried in & out of fullscreen mode
I've tried basically everything and it's stressing me out! I don't know what happened, it was working perfectly fine before. is there anything i can do?

Hello @gaybeline
I am sorry that you are having this issue.
Try shutting down your computer completely. Start the computer again, then launch the game and see if that helps.

Try switching back to 32 bit mode and see if that helps. To do that ,
Go to Game Library in Origin . Right click on The Sims 4 picture.
Click on “Game Properties”. Click on Advanced Launch options.
Change the “When launching this Game” setting to “The Sims 4 32-bit”

gaybeline

I hope those weren't my last hope, because they didn't work either :'( I'm all out of energy for this one, i just can't get it to work. is there possibly anything else? I'm so lost

gaybeline

@rosemow sorry i'm just getting used to this website

rosemow

gaybeline wrote: »

I hope those weren't my last hope, because they didn't work either I'm all out of energy for this one, i just can't get it to work. is there possibly anything else? I'm so lost

Hello
Could you please post your DxDiag info here. It will take multiple posts.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to here in this thread.
Or you could copy and paste the information to pastebin https://pastebin.com
and post the link to the file here

gaybeline

thanks so much for continuing to help me, here's the pastebin link https://pastebin.com/waJkQvRk

rosemow

gaybeline wrote: »

thanks so much for continuing to help me, here's the pastebin link https://pastebin.com/waJkQvRk

Hello
Try updating your nvidia graphics drivers and see if that helps the issue .

luthienrising

@gaybeline You might also want to make sure the game is using the right graphics card. See this: http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1