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"Unable to start: Can't run with the video card in this system.." Don't get why!

Comments

  • Colton147147Colton147147 Posts: 10,454 Member
    Your laptop is not meant for any gaming. You will end up doing physical damage to the computer in the future.

    Since laptops cannot be upgraded in terms of a new processor or graphics card, the only option is to buy a new computer altogether. You do need a gaming computer for the Sims.

    Gaming laptops range around $1,000 ($900 depending on sales).

    Gaming desktops range around $600 (off-the-shelf), $700 (building your own), and $800 (custom).
    Your Justine Keaton Enthusiast and the Voice of the Sims Community.
  • luthienrisingluthienrising Posts: 37,628 Member
    carmcarm wrote: »

    Display Devices
    Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics (Core i3)
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC3354
    Native Mode: 1600 x 900(p) (59.997Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2202 (English)
    Driver Version: 8.15.10.2202
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 8/25/2010 20:36:02, 6547968 bytes

    Two things: Your card does not meet the game's minimum requirements. The game requires a card with at least 128 MB of dedicated memory. You also desperately need a graphics driver update - looks like yours are the factory-shipped drivers still.

    EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.
  • Kuro1355Kuro1355 Posts: 1 New Member
    I cant play sims 4 anymore either. I've changed the graphics settings, disabled origin in game. I dont know what to do anymore....can anyone help?
  • rosemowrosemow Posts: 163,593 Member
    Kuro1355 wrote: »
    I cant play sims 4 anymore either. I've changed the graphics settings, disabled origin in game. I dont know what to do anymore....can anyone help?

    Hello @Kuro1355.
    Check that your graphics drivers are up to date.

    Do you have cc/mods in your game? If you do, move your mods folder to the desktop. Then start the game and test to see if the issue is still there.

    If you are playing on a laptop with a dedicated graphics card, do what is in this thread.
    http://forums.thesims.com/en_US/discussion/863606/laptop-users-update-your-card-assignment-for-64bit#latest

    Try switching back to 32 bit mode and see if that helps.
    Right click on The Sims 4 tile in Origin.
    Select “Game Properties”
    Change the “When launching this Game” setting to “The Sims 4 32-bit”

    If after doing the above things the issue still continues, could you please post your DxDiag info here. It will take multiple posts.
    To gather a DXDIAG on your computer, do this :
    Press and hold the Windows key and the letter R on your keyboard
    You will see a Run box in the lower-left corner of your screen
    Type dxdiag in the text field
    Click OK
    Click the Save All Information button, found on the bottom of the DXDIAG report
    Then copy and paste the information from where you saved it, to here in this thread.


  • ZINA247ZINA247 Posts: 5 New Member
    I've got the same issue. Used to work perfectly then suddenly i've been getting the pop up about being unable to run with the Video card in the system! I haven't been playing for monthes, and now due to an injury ii'm ordered to 4 weeks of bed rest so i really need my sims! I've trued everything posted in forums but no result! Last resort is to post DXDIAG. Please help!

    ------------------
    System Information
    ------------------
    Time of this report: 2/24/2016, 20:43:16
    Machine name: USER-PC
    Operating System: Windows 7 Professionnel 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
    Language: French (Regional Setting: French)
    System Manufacturer: ASUSTeK COMPUTER INC.
    System Model: X555LD
    BIOS: BIOS Date: 08/14/14 10:56:41 Ver: 04.06.05
    Processor: Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz (4 CPUs), ~1.9GHz
    Memory: 6144MB RAM
    Available OS Memory: 6028MB RAM
    Page File: 3864MB used, 8188MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_16CD1043&REV_0B
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Moniteur Plug-and-Play générique
    Monitor Model: unknown
    Monitor Id: CMN15B8
    Native Mode: 1366 x 768(p) (60.007Hz)
    Output Type: Internal
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Driver File Version: 10.18.0010.3496 (English)
    Driver Version: 10.18.10.3496
    DDI Version: unknown
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/18/2014 04:10:38, 26168168 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B78E66-4956-11CF-0167-C036B6C2C735}
    Vendor ID: 0x8086
    Device ID: 0x0A16
    SubSys ID: 0x16CD1043
    Revision ID: 0x000B
    Driver Strong Name: oem13.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.10.3496:pci\ven_8086&dev_0a16&subsys_16cd1043
    Rank Of Driver: 00E60001
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available
  • ZINA247ZINA247 Posts: 5 New Member
    -------------
    Sound Devices
    -------------
    Description: Haut-parleurs (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0233&SUBSYS_104316CD&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7224 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 4/15/2014 12:25:38, 3932120 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7224 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/15/2014 12:25:38, 3932120 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Souris
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Clavier
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + Concentrateur USB racine
    | Vendor/Product ID: 0x8086, 0x9C26
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x8000
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Clavier PS/2 PC/AT étendu (101/102 touches)
    | Matching Device ID: *pnp030b
    | Service: i8042prt
    |
    + Pilote clavier de Terminal Server
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + ASUS Touchpad
    | Matching Device ID: acpi\flt0101
    | Upper Filters: ATP
    | Service: i8042prt
    |
    + Pilote souris de Terminal Server
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 334.0 GB
    Total Space: 476.8 GB
    File System: NTFS
    Model: HGST HTS545050A7E680 ATA Device

    Drive: CdRom2
    Model: DiscSoft Virtual SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (French), , 0 bytes

    Drive: G:
    Model: DiscSoft Virtual SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (French), , 0 bytes

    Drive: D:
    Model: HL-DT-ST DVDRAM GUC0N ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (French), , 0 bytes
  • ZINA247ZINA247 Posts: 5 New Member
    --------------
    System Devices
    --------------
    Name: Intel(R) 8 Series SMBus Controller - 9C22
    Device ID: PCI\VEN_8086&DEV_9C22&SUBSYS_16CD1043&REV_04\3&11583659&0&FB
    Driver: n/a

    Name: Contrôleur audio haute définition
    Device ID: PCI\VEN_8086&DEV_9C20&SUBSYS_16CD1043&REV_04\3&11583659&0&D8
    Driver: n/a

    Name: Pont CPU hôte standard PCI
    Device ID: PCI\VEN_8086&DEV_0A04&SUBSYS_16CD1043&REV_0B\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) 8 Series PCI Express Root Port #5 - 9C18
    Device ID: PCI\VEN_8086&DEV_9C18&SUBSYS_16CD1043&REV_E4\3&11583659&0&E4
    Driver: n/a

    Name: Intel(R) Dynamic Platform and Thermal Framework Processor Participant Driver
    Device ID: PCI\VEN_8086&DEV_0A03&SUBSYS_16CD1043&REV_0B\3&11583659&0&20
    Driver: n/a

    Name: Intel(R) 8 Series LPC Controller (Premium SKU) - 9C43
    Device ID: PCI\VEN_8086&DEV_9C43&SUBSYS_16CD1043&REV_04\3&11583659&0&F8
    Driver: n/a

    Name: Intel(R) 8 Series PCI Express Root Port #4 - 9C16
    Device ID: PCI\VEN_8086&DEV_9C16&SUBSYS_16CD1043&REV_E4\3&11583659&0&E3
    Driver: n/a

    Name: Qualcomm Atheros AR956x Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_0036&SUBSYS_066211AD&REV_01\4&180C9648&0&00E3
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_9C3A&SUBSYS_16CD1043&REV_04\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) 8 Series PCI Express Root Port #3 - 9C14
    Device ID: PCI\VEN_8086&DEV_9C14&SUBSYS_16CD1043&REV_E4\3&11583659&0&E2
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_200F1043&REV_10\63534252684CE00000
    Driver: n/a

    Name: Contrôleur d'hôte extensible Intel(R) USB 3.0
    Device ID: PCI\VEN_8086&DEV_9C31&SUBSYS_201F1043&REV_04\3&11583659&0&A0
    Driver: n/a

    Name: Intel(R) 8 Series PCI Express Root Port #1 - 9C10
    Device ID: PCI\VEN_8086&DEV_9C10&SUBSYS_16CD1043&REV_E4\3&11583659&0&E0
    Driver: n/a

    Name: NVIDIA GeForce 820M
    Device ID: PCI\VEN_10DE&DEV_1140&SUBSYS_16CD1043&REV_A1\4&258BAB43&0&00E4
    Driver: n/a

    Name: Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26
    Device ID: PCI\VEN_8086&DEV_9C26&SUBSYS_201F1043&REV_04\3&11583659&0&E8
    Driver: n/a

    Name: Intel(R) 8 Series SATA AHCI Controller - 9C03
    Device ID: PCI\VEN_8086&DEV_9C03&SUBSYS_16CD1043&REV_04\3&11583659&0&FA
    Driver: n/a

    Name: Intel(R) Dynamic Platform and Thermal Framework PCH Participant Driver
    Device ID: PCI\VEN_8086&DEV_9C24&SUBSYS_16CD1043&REV_04\3&11583659&0&FE
    Driver: n/a

    Name: Intel(R) HD Graphics Family
    Device ID: PCI\VEN_8086&DEV_0A16&SUBSYS_16CD1043&REV_0B\3&11583659&0&10
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16385
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16385
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16385
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16385
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16385
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16385
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16385
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16385
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16385
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16385
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16385

    WDM Streaming Tee/Splitter Devices:
    Convertisseur en T/site-à-site,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385
    Codec Cinepak de Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Codec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Indeo® Video 5,10,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Codec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Vidéo 1,0x00200000,1,1,qcap.dll,6.06.7600.16385

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16385

    Audio Capture Sources:
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7600.16385

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16385
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16385

    WDM Streaming Capture Devices:
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    USB2.0 VGA UVC WebCam,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16385

    Video Capture Sources:
    USB2.0 VGA UVC WebCam,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

    WDM Streaming Communication Transforms:
    Convertisseur en T/site-à-site,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
  • ZINA247ZINA247 Posts: 5 New Member
    Audio Renderers:
    Haut-parleurs (Realtek High Def,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16385
    DirectSound: Haut-parleurs (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16385

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
  • phoebebebe13phoebebebe13 Posts: 19,400 Member
    edited March 2016
    @ZINA247 make sure your game is running on nvidia not intel http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd#latest

    lower your game settings, play in windowed mode, play 32 bit version of the game. If you play with CC this will make your game more demanding so you might want to remove CC and mods that will make the game more taxing

    Go to the asus web search your make and model computer and update your drivers.

    The GT 820m card is a low end card and under recommended requirements of a mid range gaming desktop. Laptops are weaker than desktop so you need a more powerful gaming laptop to equal a mid range gaming desktop. As the game adds more and more you will struggle on an 820m laptop card. Your processor is also weaker. There is no way to upgrade your laptop
  • ZINA247ZINA247 Posts: 5 New Member
    > @phoebebebe13 said:
    > @ZINA247 make sure your game is running on nvidia not intel
    >
    > lower your game settings, play in windowed mode, play 32 bit version of the game. If you play with CC this will make your game more demanding so you might want to remove CC and mods that will make the game more taxing
    >

    Made sure the game is running on NVIDIA. How do i switch to the 32 bit version of the game? And CC? could you walk me through removing those? Thanks
  • phoebebebe13phoebebebe13 Posts: 19,400 Member
    ZINA247 wrote: »
    > @phoebebebe13 said:
    > @ZINA247 make sure your game is running on nvidia not intel
    >
    > lower your game settings, play in windowed mode, play 32 bit version of the game. If you play with CC this will make your game more demanding so you might want to remove CC and mods that will make the game more taxing
    >

    Made sure the game is running on NVIDIA. How do i switch to the 32 bit version of the game? And CC? could you walk me through removing those? Thanks

    this is how to go to 32 bit version of the game , try that first

    How do I run the 32-bit version of The Sims 4?
    If you are on a 64-bit version of Windows and would like to run the 32-bit version of The Sims 4, do the following:

    Right click on The Sims 4 tile in Origin.
    Select “Game Properties”
    Change the “When launching this Game” setting to “The Sims 4 32-bit”


    I have never played with cc or mods and I dont have the game installed but you can ask @rosemow or @luthienrising which exact files to pull
  • rosemowrosemow Posts: 163,593 Member
    edited March 2016
    Hello @ZINA247 .
    Move your mods folder to the desktop. Start the game and a new mods folder will be generated. Exit the game. Then put back into the newly generated mods folder only the mods/cc that you would really like to have/need in the game, so as to lessen the pressure on your computer system.
    Some mods put more pressure on your game when playing it.
  • ChloloChlolo Posts: 2 New Member
    Im having the same issue! can anyone help if possible!

    Time of this report: 3/29/2016, 22:38:21
    Machine name: USER-PC
    Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: OptiPlex 745
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 2.3.1
    Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz (2 CPUs), ~1.9GHz
    Memory: 2048MB RAM
    Available OS Memory: 2038MB RAM
    Page File: 1940MB used, 2144MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 9Ex
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Not Available
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10586.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.
  • rosemowrosemow Posts: 163,593 Member
    Hello @Chlolo. Your memory is low and may be causing issues with the game. The recommended memory is 4gb.
    Available OS Memory: 2038MB RAM
    Page File: 1940MB used, 2144MB available

    I will ask @phoebebebe13 to look at your computer info.
    Could you please post the rest of the DiaxDiag info? It will take multiple posts.
  • ChloloChlolo Posts: 2 New Member
    thank you, its;

    Time of this report: 3/29/2016, 22:38:21
    Machine name: USER-PC
    Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: OptiPlex 745
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 2.3.1
    Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz (2 CPUs), ~1.9GHz
    Memory: 2048MB RAM
    Available OS Memory: 2038MB RAM
    Page File: 1940MB used, 2144MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 9Ex
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Not Available
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10586.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) Q965/Q963 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 3000
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_2992&SUBSYS_01DA1028&REV_02
    Display Memory: 256 MB
    Dedicated Memory: 0 MB
    Shared Memory: 256 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: SAMSUNG
    Monitor Id: SAM0658
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HD15
    Driver Name: igdumd64.dll,igdumd32
    Driver File Version: 8.14.0010.2697 (English)
    Driver Version: 8.15.10.2697
    DDI Version: 9Ex
    Feature Levels: 9.1
    Driver Model: WDDM 1.1
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Applicable
    Power P-states: Not Applicable
    Driver Attributes: Final Retail
    Driver Date/Size: 10/1/2012 12:00:00 AM, 5508224 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-6AD2-11CF-1179-D021A3C2C535}
    Vendor ID: 0x8086
    Device ID: 0x2992
    SubSys ID: 0x01DA1028
    Revision ID: 0x0002
    Driver Strong Name: oem2.inf:5f63e5348008e7b8:i965G0:8.15.10.2697:pci\ven_8086&dev_2992
    Rank Of Driver: 00E32001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    DXVA2 Modes: DXVA2_ModeMPEG2_MOCOMP
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
  • Sasquatch_01Sasquatch_01 Posts: 538 Member
    @Chlolo, Your hardware does not meet any of the requirements for The Sims 4. You can add memory and upgrade your video card however your motherboard won't support the interfaces or data rates which are required for The Sims 4 or any of current titles to run smoothly.
  • phoebebebe13phoebebebe13 Posts: 19,400 Member
    @Chlolo Just to add what sasquatch already said your video card does not support windows 10 either. I would think about investing in a new computer
  • ceejay402ceejay402 Posts: 24,507 Member
    welcome @Chlolo a few things:

    i see you have 64 bit operating windows system installed:
    Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)

    with just 2gb of ddr 2 ram:
    Memory: 2048MB RAM
    Available OS Memory: 2038MB RAM

    now based on this and age of hardware im assuming the original operating system was XP and it was 32 bit but you bought a 64 bit windows key. sadly i dont think this system is worth adding more ram if possible so my best advice for you is to roll back your operating system or contact MS and see if they can give you windows 8 key your hardware isnt compatible for windows 10 and you should have stability issues running 64 bit on this computer.

    as for running sims 4 - right now your biggest issue is operating system - once you get that fixed you can try the game on low settings, including laptop mode on, in windowed mode with all other programs turned off in the background via task manager - but there is a good chance it wont be up to the task since its under powered

    you could if you have the budget simply set aside this system and look for a replacement. if this is an option let me know budget and i can assist, sorry for the bad news
  • JazHands21JazHands21 Posts: 10 New Member
    Hey! I've been having the same problem! I got my mom's old computer. It works perfectly and I love it. The only problem is, is that I've been trying for the longest to get The Sims to work! It won't work, though. Any help? Please, I'll be so happy.
  • rosemowrosemow Posts: 163,593 Member
    JazHands21 wrote: »
    Hey! I've been having the same problem! I got my mom's old computer. It works perfectly and I love it. The only problem is, is that I've been trying for the longest to get The Sims to work! It won't work, though. Any help? Please, I'll be so happy.

    Hello @JazHands21.
    Could you please post your DxDiag info here. It will take multiple posts.
    To gather a DXDIAG on your computer, do this :
    Press and hold the Windows key and the letter R on your keyboard
    You will see a Run box in the lower-left corner of your screen
    Type dxdiag in the text field
    Click OK
    Click the Save All Information button, found on the bottom of the DXDIAG report
    Then copy and paste the information from where you saved it, to here in this thread.
  • JazHands21JazHands21 Posts: 10 New Member
    @rosemow THANK YOU!


    System Information
    ------------------
    Time of this report: 3/29/2016, 19:12:45
    Machine name: KATRINA-PC
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150316-1654)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: 'XPS A2010'
    BIOS: BIOS Date: 10/23/07 16:14:30 Ver: 08.00.14
    Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz (2 CPUs), ~2.2GHz
    Memory: 2048MB RAM
    Available OS Memory: 2022MB RAM
    Page File: 2795MB used, 2002MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)




    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2936
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Microsoft eHome Remote Control Keyboard keys
    | Matching Device ID: hid\irdevicev2&col05
    | Service: kbdhid
    |
    + Microsoft eHome MCIR Keyboard
    | Matching Device ID: hid\irdevicev2&col06
    | Service: kbdhid
    |
    + Microsoft eHome MCIR 109 Keyboard
    | Matching Device ID: hid\irdevicev2&col07
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC512
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-compliant mouse
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + HID-compliant mouse
    | Matching Device ID: hid\smartvhidminidevice&col02
    | Upper Filters: SMARTMouseFilterx64
    | Service: mouhid
    |
    + HID-compliant mouse
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + HID-compliant mouse
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC512
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 146.6 GB
    Total Space: 238.3 GB
    File System: NTFS
    Model: Hitachi HDT725025VLA380 ATA Device

    Drive: E:
    Model: ELBY CLONEDRIVE SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    Drive: D:
    Model: TEAC DVD+-RW DVW28SLC ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
  • JazHands21JazHands21 Posts: 10 New Member
    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) G33/G31 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 3100
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_02261028&REV_02
    Display Memory: 256 MB
    Dedicated Memory: 0 MB
    Shared Memory: 256 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: MS_9001
    Native Mode: 1680 x 1050(p) (59.883Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igdumdx32
    Driver File Version: 8.14.0010.1930 (English)
    Driver Version: 8.15.10.1930
    DDI Version: 9Ex
    Driver Model: WDDM 1.0
    Driver Attributes: Final Retail
    Driver Date/Size: 9/23/2009 20:22:58, 5472256 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-6A82-11CF-1274-2C22A3C2C535}
    Vendor ID: 0x8086
    Device ID: 0x29C2
    SubSys ID: 0x02261028
    Revision ID: 0x0002
    Driver Strong Name: oem2.inf:Intel.Mfg.NTamd64:iBLB0:8.15.10.1930:pci\ven_8086&dev_29c2
    Rank Of Driver: 00F42001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • JazHands21JazHands21 Posts: 10 New Member
    -------------
    Sound Devices
    -------------
    Description: Speakers (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0262&SUBSYS_10280226&REV_1002
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/20/2010 03:44:24, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0262&SUBSYS_10280226&REV_1002
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/20/2010 03:44:24, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (High Definition Audio Device)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/20/2010 03:44:24, 350208 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF
  • JazHands21JazHands21 Posts: 10 New Member
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: SMART HID Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0B8C, 0x0BB9
    FF Driver: n/a

    Device Name: SMART Virtual TabletPC
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0B8C, 0x0BBA
    FF Driver: n/a

    Device Name: SMART Virtual TabletPC
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0B8C, 0x0BBA
    FF Driver: n/a

    Device Name: SMART Virtual TabletPC
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0B8C, 0x0BBA
    FF Driver: n/a

    Device Name: SMART Virtual TabletPC
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0B8C, 0x0BBA
    FF Driver: n/a

    Device Name: SMART Virtual TabletPC
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0B8C, 0x0BBA
    FF Driver: n/a

    Device Name: SMART Virtual TabletPC
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0B8C, 0x0BBA
    FF Driver: n/a

    Device Name: 2.4GHz Cordless Desktop
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC512
    FF Driver: n/a

    Device Name: 2.4GHz Cordless Desktop
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC512
    FF Driver: n/a

    Device Name: 2.4GHz Cordless Desktop
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC512
    FF Driver: n/a

    Device Name: 2.4GHz Cordless Desktop
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC512
    FF Driver: n/a

    Device Name: 2.4GHz Cordless Desktop
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC512
    FF Driver: n/a

    Poll w/ Interrupt: No
  • JazHands21JazHands21 Posts: 10 New Member
    --------------
    System Devices
    --------------
    Name: Intel(R) 82566DC-2 Gigabit Network Connection
    Device ID: PCI\VEN_8086&DEV_294C&SUBSYS_02261028&REV_02\3&11583659&0&C8
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
    Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02261028&REV_02\3&11583659&0&D0
    Driver: n/a

    Name: AVerMedia A307 PCIe Hybrid NTSC/ATSC
    Device ID: PCI\VEN_14F1&DEV_8852&SUBSYS_C9391461&REV_02\4&E2219EB&0&00E1
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
    Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_02261028&REV_02\3&11583659&0&E1
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
    Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02261028&REV_02\3&11583659&0&EA
    Driver: n/a

    Name: Broadcom 802.11n Network Adapter
    Device ID: PCI\VEN_14E4&DEV_4328&SUBSYS_02261028&REV_03\4&1754675&0&00E0
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_02261028&REV_02\3&11583659&0&E0
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
    Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02261028&REV_02\3&11583659&0&E9
    Driver: n/a

    Name: LSI 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_11C1&DEV_5811&SUBSYS_02261028&REV_70\4&29C68DEA&0&28F0
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02261028&REV_02\3&11583659&0&D8
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02261028&REV_02\3&11583659&0&E8
    Driver: n/a

    Name: Ricoh xD-Picture Card Controller
    Device ID: PCI\VEN_1180&DEV_0852&SUBSYS_02261028&REV_12\4&29C68DEA&0&33F0
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_29C4&SUBSYS_02261028&REV_02\3&11583659&0&18
    Driver: n/a

    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
    Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02261028&REV_02\3&11583659&0&D7
    Driver: n/a

    Name: Intel(R) ICH9 Family SMBus Controller - 2930
    Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02261028&REV_02\3&11583659&0&FB
    Driver: n/a

    Name: Ricoh SD/MMC Host Controller
    Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_02261028&REV_12\4&29C68DEA&0&31F0
    Driver: n/a

    Name: Intel(R) G33/G31 Express Chipset Family
    Device ID: PCI\VEN_8086&DEV_29C3&SUBSYS_02261028&REV_02\3&11583659&0&11
    Driver: n/a

    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02261028&REV_02\3&11583659&0&EF
    Driver: n/a

    Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_8086&DEV_2922&SUBSYS_02261028&REV_02\3&11583659&0&FA
    Driver: n/a

    Name: SDA Standard Compliant SD Host Controller
    Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_02261028&REV_22\4&29C68DEA&0&30F0
    Driver: n/a

    Name: Intel(R) G33/G31 Express Chipset Family
    Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_02261028&REV_02\3&11583659&0&10
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
    Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_02261028&REV_02\3&11583659&0&EB
    Driver: n/a

    Name: Intel(R) ICH9DH LPC Interface Controller - 2912
    Device ID: PCI\VEN_8086&DEV_2912&SUBSYS_02261028&REV_02\3&11583659&0&F8
    Driver: n/a

    Name: Ricoh Memory Stick Controller
    Device ID: PCI\VEN_1180&DEV_0592&SUBSYS_02261028&REV_12\4&29C68DEA&0&32F0
    Driver: n/a

    Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0
    Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_02261028&REV_02\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
    Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_02261028&REV_02\3&11583659&0&D1
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_02261028&REV_92\3&11583659&0&F0
    Driver: n/a
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