"Unable to start: Can't run with the video card in this system.." Don't get why! «1…13141516171819…21...Next Go

93Nat

Problem signature:
P1: TS4_x64.exe :typed this into start got msinfo document

[Display]

Item Value
Name AMD Radeon R5 220
PNP Device ID PCI\VEN_1002&DEV_68F9&SUBSYS_52201682&REV_00\4&13D7CD30&0&0008
Adapter Type AMD Radeon Graphics Processor (0x68F9), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon R5 220
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 15.201.1151.1008
INF File oem29.inf (ati2mtag_EvergreenC section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1360 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xD0000000-0xDFFFFFFF
Memory Address 0xFEAC0000-0xFEADFFFF
I/O Port 0x0000D000-0x0000D0FF
IRQ Channel IRQ 4294967293
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 658.48 KB (674,288 bytes), 12/16/2015 10:07 PM)

[Infrared]

Item Value

[Input]

phoebebebe13

@93Nat You did not post the video card but looking up the HP computer model it does not meet requirements to run the game , HP is stating this computer is from 2008. You would need a different computer with modern hardware that meets recommended requirements

It looks like you upgraded some of the computer. You need an i5 quad core and the r5 220 is a very low end card sorry

Mattei5813

My GF has been playing this game on and off for a bit on my PC, it's not a great PC but it runs what I've played WoW, LoL, SC2. Until recently she's had no problem loading or playing the game but today she went to play for the first time in 3 weeks(ish) and it keeps giving her the error. Tried turning off Origin in game for both game and base but to no avail. Have not tried uninstall and reinstall yet. Here is a copy of dxdiag.

------------------
System Information
------------------
Time of this report: 9/27/2017, 20:17:15
Machine name: DESKTOP-OUR9DGD
Machine Id: {B2E0E6DA-A719-47CD-AC7A-49FABFCEED20}
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
BIOS: F1
Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8156MB RAM
Page File: 5599MB used, 4475MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode

rosemow

Hello @Mattei5813
What is your graphics card ? Try making sure that the graphics drivers are uptodate.

Mattei5813

Nothing fancy just a GTX 650 Ti. It's like 5 years old I think.

rosemow

Mattei5813 wrote: »

Nothing fancy just a GTX 650 Ti. It's like 5 years old I think.

Hello @Mattei5813
Try making sure that your graphics drivers are uptodate.

If the issue remains, try starting the game in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

ian356094

After updating my graphics driver. Need help please.

------------------
System Information
------------------
Time of this report: 10/28/2017, 14:43:05
Machine name: MYPC
Machine Id: {2B214EB3-D4CA-4AAB-87D6-BC358467F5F5}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.170917-1700)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: 2012
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 24576MB RAM
Available OS Memory: 24518MB RAM
Page File: 5292MB used, 22810MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Radeon (TM) RX 480 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_34131462&REV_C7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16300 MB
Dedicated Memory: 4041 MB
Shared Memory: 12259 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: LC-32LE451U
Monitor Id: SHP0000
Native Mode: 1366 x 768(p) (59.815Hz)
Output Type: HDMI
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0319547.inf_amd64_f15ceeed0afa1be7\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0319547.inf_amd64_f15ceeed0afa1be7\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0319547.inf_amd64_f15ceeed0afa1be7\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0319547.inf_amd64_f15ceeed0afa1be7\amdxc64.dll
Driver File Version: 23.20.0782.0259 (English)
Driver Version: 23.20.782.259
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/25/2017 5:00:00 PM, 1957320 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-D176-1D177CC2DA35}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0x34131462
Revision ID: 0x00C7
Driver Strong Name: oem168.inf:cb0ae414b0a67a88:ati2mtag_Polaris10DS:23.20.782.259:pci\ven_1002&dev_67df&rev_c7
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

phoebebebe13

rosemow wrote: »

Mattei5813 wrote: »

Nothing fancy just a GTX 650 Ti. It's like 5 years old I think.

try starting the game in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

@ian356094 Try playing in windowed mode per rosemows link. You may need to cap your fps. Not many of us who help in tech play on AMD but if @ChelleJo is around they can help you with AMD settings. @chesterbigbird might also be able to help you

ian356094

I guess I should say what I've already tried. I tried disabling Origin in-game, I tried windowed mode, I tried repairing the game through Origin, I tried uninstalling/reinstalling the game, I re-checked to make sure my driver was upgraded fully. None of those things helped. But thank you for helping!

rosemow

ian356094 wrote: »

I guess I should say what I've already tried. I tried disabling Origin in-game, I tried windowed mode, I tried repairing the game through Origin, I tried uninstalling/reinstalling the game, I re-checked to make sure my driver was upgraded fully. None of those things helped. But thank you for helping!

Hello @ian356094
I am sorry that you are having this issue.
Try going to Windows Update on your computer and make sure that your computer is uptodate with patches.

chesterbigbird

@ian356094
I would start with a clean install of drivers
https://community.amd.com/thread/180667
https://www.youtube.com/watch?v=vKXP60WvdJg
Before you do that Download driver
http://support.amd.com/en-us/download/desktop?os=Windows 10 - 64
Then follow the tutorials.. Make sure you are in safe mode while using DDU.
only select the clean and restart on the DDU (recommended)
After DDU has finished and you have restarted, then install the driver you downloaded.
Just a tip though.. you have a good system and you are using a lower resolution, Consider buying a full HD monitor. (1080p)

ian356094

@rosemow I checked. It is fully updated.

ian356094

@chesterbigbird I install all of my driver updates through there no problem, so it's not that.

DeKay

It could be a monitor issue or maybe something else. If you have any Internet security programs, try disabling them and run the game.

If those don't work, I think you should contact EA support because of this.

chesterbigbird

ian356094 wrote: »

@chesterbigbird I install all of my driver updates through there no problem, so it's not that.

Yes but did you clean install them with DDU?
Sometimes they can be corrupted and cause multiple issues.

ian356094

Just letting everyone know that it was a problem with the driver update(s). I had to roll back twice before it finally worked. It wasn't just the Sims. None of my games were working. But it seems fine now. Thanks for the help everyone!

rosemow

ian356094 wrote: »

Just letting everyone know that it was a problem with the driver update(s). I had to roll back twice before it finally worked. It wasn't just the Sims. None of my games were working. But it seems fine now. Thanks for the help everyone!

Hello
It is great that the issue has been fixed

phoebebebe13

ian356094 wrote: »

Just letting everyone know that it was a problem with the driver update(s). I had to roll back twice before it finally worked. It wasn't just the Sims. None of my games were working. But it seems fine now. Thanks for the help everyone!

Glad you found a driver that works for you. Enjoy your games

Dracoprincess

Hi, i just got the sims 4 pets expansion and its giving me "the video card isnt compatible" error. i play on a desktop and the game worked just fine before i updated. please help :cry:

rosemow

Dracoprincess wrote: »

Hi, i just got the sims 4 pets expansion and its giving me "the video card isnt compatible" error. i play on a desktop and the game worked just fine before i updated. please help

Hello @Dracoprincess
Make sure that your graphics drivers are uptodate.
Try starting the game in windowed mode and see if that helps
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode

gte1134

Hi, my Sims 4 game won't run due to this error, the game ran fine a few months ago but now it gives me this error. I have tried various solutions but none worked:

1. my video card is nvidia GTX960M which is on the compatible list
2. I have updated the drivers with a clean installation twice
3. I have assigned the game to use the high performance video card
4. I deactivated Origins in Game
5. I have tried starting it in windowed version by editing it in properties

What else can I do to make the game run? I have an MSI which is quite new so I don't believe my laptop is out of date. Please help me, thank you very much.

rosemow

gte1134 wrote: »

Hi, my Sims 4 game won't run due to this error, the game ran fine a few months ago but now it gives me this error. I have tried various solutions but none worked:

1. my video card is nvidia GTX960M which is on the compatible list
2. I have updated the drivers with a clean installation twice
3. I have assigned the game to use the high performance video card
4. I deactivated Origins in Game
5. I have tried starting it in windowed version by editing it in properties

What else can I do to make the game run? I have an MSI which is quite new so I don't believe my laptop is out of date. Please help me, thank you very much.

Hello @gte1134
I am sorry that you are having this issue.
Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

Try uninstalling and reinstalling origin and see if that helps.

rosemow

I am posting this for @mexiiicooo

HELLO I am new to this. I just badly need your help (hoping u could help me out) So I just installed sims 4 cats and dogs and the game won't open up. It says 'can't run the sims 4 with the video card in this system'. I think my computer's specs meet the required specs in order to run the game. Dunno what happened, I just wanna play this game so bad

.


Their dxdiag information is
https://pastebin.com/qm4nH4MH

Hello @mexiiicooo
In the link that I posted, it gives instructions how to start the game in windowed before you launch the game.
I will post it here

In Origin, right click on the game tile and choose Game Properties
Add -w to the Command Line Argument field
Hit Apply
Start the game

Your nvidia drivers aren’t uptodate. Try going to the nvidia site, search for your graphics card, and downloading updated drivers.

Cats and Dogs requires at least 4gb ram, and your computer has less than that to use.

You are also running very low on hard drive space on your c drive.

I am going to ask @phoebebebe13 to look at your DXDiag

phoebebebe13

rosemow wrote: »

I am posting this for @mexiiicooo

HELLO I am new to this. I just badly need your help (hoping u could help me out) So I just installed sims 4 cats and dogs and the game won't open up. It says 'can't run the sims 4 with the video card in this system'. I think my computer's specs meet the required specs in order to run the game. Dunno what happened, I just wanna play this game so bad

.


Their dxdiag information is
https://pastebin.com/qm4nH4MH

Hello @mexiiicooo
In the link that I posted, it gives instructions how to start the game in windowed before you launch the game.
I will post it here

In Origin, right click on the game tile and choose Game Properties
Add -w to the Command Line Argument field
Hit Apply
Start the game

Your nvidia drivers aren’t uptodate. Try going to the nvidia site, search for your graphics card, and downloading updated drivers.

Cats and Dogs requires at least 4gb ram, and your computer has less than that to use.

You are also running very low on hard drive space on your c drive.

I am going to ask @phoebebebe13 to look at your DXDiag

Their computer is lower end but they do have two graphics cards. They need the switchable graphics card link

rosemow

phoebebebe13 wrote: »

rosemow wrote: »

I am posting this for @mexiiicooo

HELLO I am new to this. I just badly need your help (hoping u could help me out) So I just installed sims 4 cats and dogs and the game won't open up. It says 'can't run the sims 4 with the video card in this system'. I think my computer's specs meet the required specs in order to run the game. Dunno what happened, I just wanna play this game so bad

.


Their dxdiag information is
https://pastebin.com/qm4nH4MH

Hello @mexiiicooo
In the link that I posted, it gives instructions how to start the game in windowed before you launch the game.
I will post it here

In Origin, right click on the game tile and choose Game Properties
Add -w to the Command Line Argument field
Hit Apply
Start the game

Your nvidia drivers aren’t uptodate. Try going to the nvidia site, search for your graphics card, and downloading updated drivers.

Cats and Dogs requires at least 4gb ram, and your computer has less than that to use.

You are also running very low on hard drive space on your c drive.

I am going to ask @phoebebebe13 to look at your DXDiag

Their computer is lower end but they do have two graphics cards. They need the switchable graphics card link

Hello @mexiiicooo
Do what is in this link to make the game use your nvidia graphics card
http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1