my screen only fits on its current resolution its a 10 year old tv but starting it in windowed fixed it so thanks for the help @Mchap353 and @phoebebebe13
Kay so. Same issue here.. I've played 100s of hours with no issue. Install an update today and suddenly my card isn't good enough >:|
------------------ System Information ------------------ Time of this report: 9/7/2017, 22:34:10 Machine name: DESKTOP-JH3RKEN Machine Id: {4146E821-AF6A-4487-84E8-E3CC5BDA7AFD} Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834) Language: English (Regional Setting: English) System Manufacturer: HP System Model: 750-437cb BIOS: F.22 Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz Memory: 16384MB RAM Available OS Memory: 16298MB RAM Page File: 4895MB used, 13834MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.15063.0000 64bit Unicode
--------------- Display Devices --------------- Card name: AMD Radeon R7 200 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6610) DAC type: Internal DAC(400MHz) Device Type: Full Device Device Key: Enum\PCI\VEN_1002&DEV_6610&SUBSYS_30111462&REV_00 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 10177 MB Dedicated Memory: 2028 MB Shared Memory: 8148 MB Current Mode: 1920 x 1080 (32 bit) (59Hz) Monitor Name: HP 27ea Display Monitor Model: HP 27ea Monitor Id: HPN3395 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\amdxc64.dll Driver File Version: 22.19.0676.0000 (English) Driver Version: 22.19.676.0 DDI Version: 12 Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.2 Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported by Graphics driver Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 9/4/2017 8:00:00 PM, 1945888 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B71EE2-2550-11CF-D277-B512BCC2DB35} Vendor ID: 0x1002 Device ID: 0x6610 SubSys ID: 0x30111462 Revision ID: 0x0000 Driver Strong Name: oem93.inf:cb0ae414555c5f0a:ati2mtag_R501DS:22.19.676.0:pci\ven_1002&dev_6610&rev_00 Rank Of Driver: 00D12000 Video Accel: Unknown DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT Deinterlace Caps: n/a D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported
Card name: Intel(R) HD Graphics 530 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_1912&SUBSYS_828A103C&REV_06 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 8276 MB Dedicated Memory: 128 MB Shared Memory: 8148 MB Current Mode: Unknown Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\120228.inf_amd64_c772f4f0caf23c5b\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\120228.inf_amd64_c772f4f0caf23c5b\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\120228.inf_amd64_c772f4f0caf23c5b\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\120228.inf_amd64_c772f4f0caf23c5b\igd12umd64.dll Driver File Version: 21.20.0016.4574 (English) Driver Version: 21.20.16.4574 DDI Version: 12 Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.1 Graphics Preemption: Triangle Compute Preemption: Thread Miracast: Supported Hybrid Graphics GPU: Integrated Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 12/22/2016 8:00:00 PM, 94224288 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: Unknown Vendor ID: 0x8086 Device ID: 0x1912 SubSys ID: 0x828A103C Revision ID: 0x0006 Driver Strong Name: oem11.inf:5f63e53470659c00:iSKLD_w10_DS:21.20.16.4574:pci\ven_8086&dev_1912&subsys_828a103c Rank Of Driver: 00D10001 Video Accel: Unknown DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 Deinterlace Caps: n/a D3D9 Overlay: Unknown DXVA-HD: Unknown DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported
> @rosemow said: > Hello @Brunhild > Try starting the game in windowed mode and see if that helps > https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
It was actually already trying to launch in windowed mode. Even changed it to fullscreen and no go
It was actually already trying to launch in windowed mode. Even changed it to fullscreen and no go
Hello @Brunhild If you haven't already tried this,try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
Origin is disabled. That post might be too old, but I don't have any of those options. There's no way for me to prioritize the AMD card because it looks like it already has..
Origin is disabled. That post might be too old, but I don't have any of those options. There's no way for me to prioritize the AMD card because it looks like it already has..
Hello @Brunhild
Try uninstalling and reinstalling origin and see if that may help with the issue.
I've played hours upon hours of Sims 4 and Sims Medieval on this laptop with few problems. I recently downloaded Sims 3 again and was enjoying it thoroughly when I suddenly got the video card not recognized error when trying to start up Sims 3. Now ALL the Sims games give a similar error and won't start. I've tried repairing the game, turning off Origin in-game. I'm stumped. All help would be appreciated! Here's my dxdiag info:
------------------ System Information ------------------ Time of this report: 9/10/2017, 12:41:48 Machine name: DESKTOP-BRTRPB9 Machine Id: {17523A5F-6D2E-43B7-BC86-58997FC30BBE} Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834) Language: English (Regional Setting: English) System Manufacturer: ASUSTeK COMPUTER INC. System Model: GL752VW BIOS: GL752VW.213 Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz Memory: 16384MB RAM Available OS Memory: 16282MB RAM Page File: 5403MB used, 13311MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Supported DxDiag Version: 10.00.15063.0000 64bit Unicode
------------ DxDiag Notes ------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.
Thank you! But unfortunately I haven't been able to get my NVIDIA settings to open. And when I right-click on the desk top it doesn't even show up as an option now that I tried and failed to install the latest driver. I'm really lost as to what to do next.
Thank you! But unfortunately I haven't been able to get my NVIDIA settings to open. And when I right-click on the desk top it doesn't even show up as an option now that I tried and failed to install the latest driver. I'm really lost as to what to do next.
Hello
You may need to go to the Nvidia site and try installing the latest version of the drivers from there.
The link to the site is http://www.nvidia.com/Download/index.aspx
I really appreciate your help. I pretty much re-installed NVIDIA and updated the driver - now I can get Sims Medieval and Sims 4 to work again. I had deleted Sims 3 in frustration, but hopefully it will work again now. Thank you. Your advice helped solve the problem.
I really appreciate your help. I pretty much re-installed NVIDIA and updated the driver - now I can get Sims Medieval and Sims 4 to work again. I had deleted Sims 3 in frustration, but hopefully it will work again now. Thank you. Your advice helped solve the problem.
You're welcome It is good that Sims 4 and Sims Medieval are working now.
Recently I bought a new computer, so I switched from a laptop to a Desktop. After I downloaded The Sims 4, the "Unable to Start:" problem popped up. I played fine on the laptop, have been for about a year now but ever since I downloaded the Sims 4 on this new Desktop, I haven't been able to play. I unchecked the "Origin In-game" but it still popped up with the same message; "Unable to Start:"
Recently I bought a new computer, so I switched from a laptop to a Desktop. After I downloaded The Sims 4, the "Unable to Start:" problem popped up. I played fine on the laptop, have been for about a year now but ever since I downloaded the Sims 4 on this new Desktop, I haven't been able to play. I unchecked the "Origin In-game" but it still popped up with the same message; "Unable to Start:"
Help is much appreciated
Hello @Lxnxi__
Make sure that your graphics drivers are uptodate
If you still have issues after doing these things, could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here
Recently I bought a new computer, so I switched from a laptop to a Desktop. After I downloaded The Sims 4, the "Unable to Start:" problem popped up. I played fine on the laptop, have been for about a year now but ever since I downloaded the Sims 4 on this new Desktop, I haven't been able to play. I unchecked the "Origin In-game" but it still popped up with the same message; "Unable to Start:"
Help is much appreciated
@rosemow cpuld you please give them instructions on posting a DxDiag Thanks
Recently I bought a new computer, so I switched from a laptop to a Desktop. After I downloaded The Sims 4, the "Unable to Start:" problem popped up. I played fine on the laptop, have been for about a year now but ever since I downloaded the Sims 4 on this new Desktop, I haven't been able to play. I unchecked the "Origin In-game" but it still popped up with the same message; "Unable to Start:"
Help is much appreciated
@rosemow cpuld you please give them instructions on posting a DxDiag Thanks
Hello
I was editing in the Dxdiag instructions at the same time that you were posting!
Recently I bought a new computer, so I switched from a laptop to a Desktop. After I downloaded The Sims 4, the "Unable to Start:" problem popped up. I played fine on the laptop, have been for about a year now but ever since I downloaded the Sims 4 on this new Desktop, I haven't been able to play. I unchecked the "Origin In-game" but it still popped up with the same message; "Unable to Start:"
Help is much appreciated
@rosemow cpuld you please give them instructions on posting a DxDiag Thanks
Hello
I was editing in the Dxdiag instructions at the same time that you were posting!
I have been playing the Sims 4 for over 100 hours and recently updated as well as installed toddler stuff. This morning I got the "Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and the latest video drivers are installed " message.
I have tried turning off origin in game, it doesn't work either.
My DxDiag info is: ------------------ System Information ------------------ Time of this report: 9/25/2017, 12:53:42 Machine name: LAPTOP-82VVMMT1 Machine Id: {0ACDA1AC-CF46-4F11-AE23-1E5CD79EC481} Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834) Language: English (Regional Setting: English) System Manufacturer: Acer System Model: Aspire ES1-571 BIOS: V1.02 Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz Memory: 6144MB RAM Available OS Memory: 6066MB RAM Page File: 3640MB used, 13688MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.15063.0000 64bit Unicode
------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.
@dancup Your laptop does not meet requirements to run the game. Every time you add something to this game (even just a patch) can do your computer in to where the game will not longer play. Your computer no longer meets the requirements to run the game why your game will no longer start. EA has mandatory patching so you can't remove the patch to where your game would play before. You can't upgrade a video card or processor in a laptop. You are stuck with the specs you buy. I'm afraid you would need a new computer to continue playing the game. This game requires a mid range gaming desktop. Laptops are weaker than desktop. You can not compare laptop hardware to desktop hardware unless you have a much higher end gaming laptop. If your in the market for a new computer we can help you find one that meets requirements if you post your country and budget.
------------------ System Information ------------------ Time of this report: 9/27/2017, 12:37:20 Machine name: DESKTOP-SITBPB4 Machine Id: {2B6ED078-3AE0-4BAE-BFEE-8AA7B4CA737E} Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834) Language: English (Regional Setting: English) System Manufacturer: HP-Pavilion System Model: FK484AV-ABA m9400t BIOS: BIOS Date: 11/07/08 17:35:47 Ver: 5.33 Processor: Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz (4 CPUs), ~2.7GHz Memory: 8192MB RAM Available OS Memory: 8192MB RAM Page File: 4305MB used, 6125MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Not Available Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.15063.0000 64bit Unicode
---------------
Windows Error Reporting: +++ WER0 +++: Fault bucket 128015513056, type 5 Event Name: StoreAgentDownloadFailure1 Response: No disponible Cab Id: 0
Problem signature: P1: Update;taskhostw P2: 80073cf0 P3: 15063 P4: 608 P5: Windows.Desktop P6: M P7: P8: P9: P10:
+++ WER1 +++: Fault bucket , type 0 Event Name: StoreAgentDownloadFailure1 Response: Not available Cab Id: 0
Problem signature: P1: Update;taskhostw P2: 80073cf0 P3: 15063 P4: 608 P5: Windows.Desktop P6: M P7: P8: P9: P10:
+++ WER2 +++: Fault bucket 128015513056, type 5 Event Name: StoreAgentDownloadFailure1 Response: No disponible Cab Id: 0
Problem signature: P1: Update;taskhostw P2: 80073cf0 P3: 15063 P4: 608 P5: Windows.Desktop P6: M P7: P8: P9: P10:
+++ WER3 +++: Fault bucket , type 0 Event Name: StoreAgentDownloadFailure1 Response: Not available Cab Id: 0
Problem signature: P1: Update;taskhostw P2: 80073cf0 P3: 15063 P4: 608 P5: Windows.Desktop P6: M P7: P8: P9: P10:
+++ WER4 +++: Fault bucket 128015513056, type 5 Event Name: StoreAgentDownloadFailure1 Response: No disponible Cab Id: 0
Problem signature: P1: Update;taskhostw P2: 80073cf0 P3: 15063 P4: 608 P5: Windows.Desktop P6: M P7: P8: P9: P10:
+++ WER5 +++: Fault bucket , type 0 Event Name: StoreAgentDownloadFailure1 Response: Not available Cab Id: 0
Problem signature: P1: Update;taskhostw P2: 80073cf0 P3: 15063 P4: 608 P5: Windows.Desktop P6: M P7: P8: P9: P10:
+++ WER6 +++: Fault bucket 129395366965, type 5 Event Name: RADAR_PRE_LEAK_WOW64 Response: Not available Cab Id: 0
Comments
------------------
System Information
------------------
Time of this report: 9/7/2017, 22:34:10
Machine name: DESKTOP-JH3RKEN
Machine Id: {4146E821-AF6A-4487-84E8-E3CC5BDA7AFD}
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: 750-437cb
BIOS: F.22
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16298MB RAM
Page File: 4895MB used, 13834MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode
---------------
Display Devices
---------------
Card name: AMD Radeon R7 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6610)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6610&SUBSYS_30111462&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10177 MB
Dedicated Memory: 2028 MB
Shared Memory: 8148 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: HP 27ea Display
Monitor Model: HP 27ea
Monitor Id: HPN3395
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\amdxc64.dll
Driver File Version: 22.19.0676.0000 (English)
Driver Version: 22.19.676.0
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 9/4/2017 8:00:00 PM, 1945888 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-2550-11CF-D277-B512BCC2DB35}
Vendor ID: 0x1002
Device ID: 0x6610
SubSys ID: 0x30111462
Revision ID: 0x0000
Driver Strong Name: oem93.inf:cb0ae414555c5f0a:ati2mtag_R501DS:22.19.676.0:pci\ven_1002&dev_6610&rev_00
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
Card name: Intel(R) HD Graphics 530
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_1912&SUBSYS_828A103C&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8276 MB
Dedicated Memory: 128 MB
Shared Memory: 8148 MB
Current Mode: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\120228.inf_amd64_c772f4f0caf23c5b\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\120228.inf_amd64_c772f4f0caf23c5b\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\120228.inf_amd64_c772f4f0caf23c5b\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\120228.inf_amd64_c772f4f0caf23c5b\igd12umd64.dll
Driver File Version: 21.20.0016.4574 (English)
Driver Version: 21.20.16.4574
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 12/22/2016 8:00:00 PM, 94224288 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x8086
Device ID: 0x1912
SubSys ID: 0x828A103C
Revision ID: 0x0006
Driver Strong Name: oem11.inf:5f63e53470659c00:iSKLD_w10_DS:21.20.16.4574:pci\ven_8086&dev_1912&subsys_828a103c
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
Try starting the game in windowed mode and see if that helps
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
> Hello @Brunhild
> Try starting the game in windowed mode and see if that helps
> https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
It was actually already trying to launch in windowed mode. Even changed it to fullscreen and no go
Hello @Brunhild If you haven't already tried this,try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @Brunhild
Try uninstalling and reinstalling origin and see if that may help with the issue.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
------------------
System Information
------------------
Time of this report: 9/10/2017, 12:41:48
Machine name: DESKTOP-BRTRPB9
Machine Id: {17523A5F-6D2E-43B7-BC86-58997FC30BBE}
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: GL752VW
BIOS: GL752VW.213
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16282MB RAM
Page File: 5403MB used, 13311MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 530
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_191B&SUBSYS_1D6D1043&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8269 MB
Dedicated Memory: 128 MB
Shared Memory: 8141 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1735
Native Mode: 1920 x 1080(p) (60.003Hz)
Output Type: Internal
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd64.dll
Driver File Version: 21.20.0016.4550 (English)
Driver Version: 21.20.16.4550
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/10/2016 8:00:00 PM, 94208472 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5A5B-11CF-3562-7D3DBDC2D835}
Vendor ID: 0x8086
Device ID: 0x191B
SubSys ID: 0x1D6D1043
Revision ID: 0x0006
Driver Strong Name: oem34.inf:5f63e5340a14bf6c:iSKLD_w10_DS:21.20.16.4550:pci\ven_8086&dev_191b&subsys_1d6d1043
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB
MPO Stretch: 5.000X - 0.000X
MPO Media Hints:
MPO Formats: YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
Card name: NVIDIA GeForce GTX 960M
Manufacturer: NVIDIA
Chip type: GeForce GTX 960M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_1D6D1043&REV_A2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10160 MB
Dedicated Memory: 2018 MB
Shared Memory: 8141 MB
Current Mode: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvwgf2umx.dll
Driver File Version: 21.21.0013.6909 (English)
Driver Version: 21.21.13.6909
DDI Version: 11.4
Feature Levels:
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 7/31/2016 8:00:00 PM, 17799424 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x139B
SubSys ID: 0x1D6D1043
Revision ID: 0x00A2
Driver Strong Name: oem54.inf:0f066de38c1d75e5:Section126:21.21.13.6909:pci\ven_10de&dev_139b&subsys_1d6d1043
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
You need to update your Nvidia graphics drivers. Go to your laptop manufacturers site, search for your laptop model and then update your drivers.
Also, make sure that your laptop is using the Nvidia card
http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello
You may need to go to the Nvidia site and try installing the latest version of the drivers from there.
The link to the site is
http://www.nvidia.com/Download/index.aspx
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
You're welcome
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170707-0600)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq dc5750 Microtower
BIOS: Default System BIOS
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (2 CPUs), ~2.0GHz
Memory: 1024MB RAM
Available OS Memory: 894MB RAM
Page File: 1250MB used, 731MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Please help
This computer is very old and way below requirements . i'm sorry but you need a computer that meets recommended requirements to run this game
Help is much appreciated
Hello @Lxnxi__
Make sure that your graphics drivers are uptodate
If the issue remains, try starting the game in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode
If you still have issues after doing these things, could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
@rosemow cpuld you please give them instructions on posting a DxDiag Thanks
Hello
I was editing in the Dxdiag instructions at the same time that you were posting!
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Thanks!!!
I have been playing the Sims 4 for over 100 hours and recently updated as well as installed toddler stuff. This morning I got the "Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and the latest video drivers are installed " message.
I have tried turning off origin in game, it doesn't work either.
My DxDiag info is:
------------------
System Information
------------------
Time of this report: 9/25/2017, 12:53:42
Machine name: LAPTOP-82VVMMT1
Machine Id: {0ACDA1AC-CF46-4F11-AE23-1E5CD79EC481}
Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire ES1-571
BIOS: V1.02
Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz
Memory: 6144MB RAM
Available OS Memory: 6066MB RAM
Page File: 3640MB used, 13688MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_111D1025&REV_0B
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2160 MB
Dedicated Memory: 112 MB
Shared Memory: 2048 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0456
Native Mode: 1366 x 768(p) (60.005Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.4549 (English)
Driver Version: 20.19.15.4549
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10-Nov-16 2:00:00 AM, 39863888 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-4956-11CF-5062-1231B7C2D935}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0x111D1025
Revision ID: 0x000B
Driver Strong Name: oem12.inf:5f63e5341cc65b69:iHSWM_w10:20.19.15.4549:pci\ven_8086&dev_0a16&subsys_111d1025
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
System Information
------------------
Time of this report: 9/27/2017, 12:37:20
Machine name: DESKTOP-SITBPB4
Machine Id: {2B6ED078-3AE0-4BAE-BFEE-8AA7B4CA737E}
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: FK484AV-ABA m9400t
BIOS: BIOS Date: 11/07/08 17:35:47 Ver: 5.33
Processor: Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz (4 CPUs), ~2.7GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 4305MB used, 6125MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 128015513056, type 5
Event Name: StoreAgentDownloadFailure1
Response: No disponible
Cab Id: 0
Problem signature:
P1: Update;taskhostw
P2: 80073cf0
P3: 15063
P4: 608
P5: Windows.Desktop
P6: M
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;taskhostw
P2: 80073cf0
P3: 15063
P4: 608
P5: Windows.Desktop
P6: M
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket 128015513056, type 5
Event Name: StoreAgentDownloadFailure1
Response: No disponible
Cab Id: 0
Problem signature:
P1: Update;taskhostw
P2: 80073cf0
P3: 15063
P4: 608
P5: Windows.Desktop
P6: M
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;taskhostw
P2: 80073cf0
P3: 15063
P4: 608
P5: Windows.Desktop
P6: M
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket 128015513056, type 5
Event Name: StoreAgentDownloadFailure1
Response: No disponible
Cab Id: 0
Problem signature:
P1: Update;taskhostw
P2: 80073cf0
P3: 15063
P4: 608
P5: Windows.Desktop
P6: M
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;taskhostw
P2: 80073cf0
P3: 15063
P4: 608
P5: Windows.Desktop
P6: M
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket 129395366965, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Problem signature:
P1: avp.exe
P2: 17.0.0.611
P3: 10.0.15063.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket 129397666343, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Problem signature:
P1: TS3.exe
P2: 0.2.0.32
P3: 10.0.15063.2.0.0
+++ WER8 +++:
Fault bucket 120828214768, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4_x64.exe
P2: 1.34.18.1020
P3: 59a9d4f8
P4: TS4_x64.exe
P5: 1.34.18.1020
P6: 59a9d4f8
P7: c0000005
P8: 0000000000a537ac
+++ WER9 +++:
Fault bucket 129555017071, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4_x64.exe
P2: 1.34.18.1020
P3: 10.0.15063.2.0.0