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"Unable to start: Can't run with the video card in this system.." Don't get why!

I've been playing the Sims 4 a LOT on this computer, today when I started the game, Origin popped up for an update, so it updated, and then I get this message when trying to run the Sims 4 right after:

"Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and the latest video drivers are installed." Then there is a lot of random numbers and letters..

I don't get why this suddenly happens now?? If my computer didn't meet the games specification I wouldn't have been able to play in the first place, so what now, does it need a better computer suddenly? Or do I have to get some updates for my video drivers? I don't know how to do these things :'( The game has ran smoothly for weeks.. So sad.. I want to go back to Sims 3 now... Please, help? <3

Comments

  • luthienrisingluthienrising Posts: 31,481 Member
    FAQ: culling relationship decay
    #freethebabies #TeamToasters #TeamPlayableGnomes #TeamFarms #FarmTeam #BouncyCastle!!
  • plauplau Posts: 110 Member
    > @luthienrising said:

    Thank you! I turned off "Origin in game" and it worked! <3
  • cath2216cath2216 Posts: 2 New Member
    I have same problem and my graphic card is supported and worked fine before update. How can I turn off origin in gameif game wont start wont start and why did update cause this , really angry with this
  • NhicksNhicks Posts: 1,580 Member
    Open origin go to settings and unchecked open origin in game @cath2216
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  • crinrictcrinrict Posts: 18,667 Member
    Could you guys try if the error goes away if you opt in the newest Origin Beta: https://www.origin.com/how-to/beta-opt-in
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  • simslova24simslova24 Posts: 1 New Member
    I'm getting the cant run message to its saying something about the video card on the system please check the video card meets the minimum specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:0000012f:912c9c10] Can someone please help me i really wanna play the sims 4
  • rosemowrosemow Posts: 147,805 Member
    simslova24 wrote: »
    I'm getting the cant run message to its saying something about the video card on the system please check the video card meets the minimum specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:0000012f:912c9c10] Can someone please help me i really wanna play the sims 4

    Hello @simslova24.
    This link refers to your error message.
    http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/
    Do the suggestions in the link.
    Update your graphics drivers.

    If you continue to have issues, you may like to post your DiaxDiag info here. It will take multiple posts.
    To gather a DXDIAG on your computer, do this :
    Press and hold the Windows key and the letter R on your keyboard
    You will see a Run box in the lower-left corner of your screen
    Type dxdiag in the text field
    Click OK
    Click the Save All Information button, found on the bottom of the DXDIAG report
    Then copy and paste the information from where you saved it, to here in this thread.
  • princessdiii123princessdiii123 Posts: 2 New Member
    Card name: Intel(R) HD Graphics 5500
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_390C17AA&REV_09
    Display Memory: 3967 MB
    Dedicated Memory: 128 MB
    Shared Memory: 3839 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: CMN15B7
    Native Mode: 1366 x 768(p) (60.003Hz)
    Output Type: Internal
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Driver File Version: 10.18.0014.4264 (English)
    Driver Version: 10.18.14.4264
    DDI Version: 11.1
    Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: Triangle
    Compute Preemption: Thread group
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 8/9/2015 04:52:04, 25076864 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-5556-11CF-B264-0219B4C2C735}
    Vendor ID: 0x8086
    Device ID: 0x1616
    SubSys ID: 0x390C17AA
    Revision ID: 0x0009
    Driver Strong Name: oem71.inf:5f63e53468b7076c:iBDWM_w81:10.18.14.4264:pci\ven_8086&dev_1616
    Rank Of Driver: 00DA2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
  • princessdiii123princessdiii123 Posts: 2 New Member
    please help :( it says video card error what to do :(
  • rosemowrosemow Posts: 147,805 Member
    please help :( it says video card error what to do :(

    Hello @princessdiii123.

    This link refers to your message.
    http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

    Could you please post all of your DiaxDiag info? It will take multiple posts.

    To gather a DXDIAG on your computer, do this :
    Press and hold the Windows key and the letter R on your keyboard
    You will see a Run box in the lower-left corner of your screen
    Type dxdiag in the text field
    Click OK
    Click the Save All Information button, found on the bottom of the DXDIAG report
    Then copy and paste the information from where you saved it, to here in this thread.
  • Ev12Ev12 Posts: 1 New Member
    Card name: Standard VGA Graphics Adapter
    Manufacturer: (Standard display types)
    Chip type: Intel(R) Sandybridge/Ivybridge Graphics Chipset Accelerated VGA BIOS
    DAC type: 8 bit
    Device Key: Enum\PCI\VEN_8086&DEV_0156&SUBSYS_501117AA&REV_09
    Display Memory: n/a
    Dedicated Memory: n/a
    Shared Memory: n/a
    Current Mode: 1366 x 768 (32 bit) (1Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model:
    Monitor Id:
    Native Mode:
    Output Type:
    Driver Name: vga
    Driver File Version: 6.01.7600.16385 (English)
    Driver Version: 6.1.7600.16385
    DDI Version: unknown
    Driver Model: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: 7/14/2009 01:25:51, 10752 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4216-11CF-1B34-A16DA7C2CB35}
    Vendor ID: 0x8086
    Device ID: 0x0156
    SubSys ID: 0x501117AA
    Revision ID: 0x0009
    Driver Strong Name: Unknown
    Rank Of Driver: Unknown
    Video Accel:
  • luthienrisingluthienrising Posts: 31,481 Member
    That card is indeed not compatible with the game. It has no memory at all. The game requires 128MB of dedicated video memory, and that is often not enough in practice. Your driver is also many, many years out of date.

    You'll find system requirements for the game here: https://help.ea.com/ca/article/the-sims-4-system-requirements/ Don't bother putting money into just minimum requirements. Our experience here is that they really aren't good enough. If you're buying a desktop, aim for at least recommended requirements; if a laptop, you'll want higher than that.
    FAQ: culling relationship decay
    #freethebabies #TeamToasters #TeamPlayableGnomes #TeamFarms #FarmTeam #BouncyCastle!!
  • elyse2155elyse2155 Posts: 4 New Member
    Hi, I just updated my game and have this same error. I know my laptop fits the requirements because i've played it on this laptop before. I tried the origin thing and that didn't fix the problem so what should do? Someone please help xx
  • rosemowrosemow Posts: 147,805 Member
    elyse2155 wrote: »
    Hi, I just updated my game and have this same error. I know my laptop fits the requirements because i've played it on this laptop before. I tried the origin thing and that didn't fix the problem so what should do? Someone please help xx

    Hello @elyse2155.
    If you have a dedicated graphics card, do what is in this thread.
    http://forums.thesims.com/en_US/discussion/863606/laptop-users-update-your-card-assignment-for-64bit#latest
  • elyse2155elyse2155 Posts: 4 New Member
    edited December 2015
    @rosemow i tried that still have the same error
  • rosemowrosemow Posts: 147,805 Member
    elyse2155 wrote: »
    @rosemow i tried that still have the same error

    It would be good to post your DxDiag info here. It will take multiple posts.
    To gather a DXDIAG on your computer, do this :
    Press and hold the Windows key and the letter R on your keyboard
    You will see a Run box in the lower-left corner of your screen
    Type dxdiag in the text field
    Click OK
    Click the Save All Information button, found on the bottom of the DXDIAG report
    Then copy and paste the information from where you saved it, to here in this thread
  • H_An_T123H_An_T123 Posts: 7 New Member
    edited December 2015
    Hi. I've done all the instructions: disabled origin in game, update nvidia, and check requirements ( my laptop works fine).
    this is my dxdiag info:
    ------------------
    System Information
    ------------------
    Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.151121-0600)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Inspiron 7537
    BIOS: A04
    Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
    Memory: 16384MB RAM
    Available OS Memory: 16282MB RAM
    Page File: 3763MB used, 14950MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.17415 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_05FA1028&REV_09
    Display Memory: 1920 MB
    Dedicated Memory: 128 MB
    Shared Memory: 1792 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO11ED
    Native Mode: 1920 x 1080(p) (60.049Hz)
    Output Type: Internal
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Driver File Version: 10.18.0014.4264 (English)
    Driver Version: 10.18.14.4264
    DDI Version: 11.1
    Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: Primitive
    Compute Preemption: Thread group
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 8/9/2015 04:52:04, 25076864 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4956-11CF-C57F-F725B4C2C435}
    Vendor ID: 0x8086
    Device ID: 0x0A16
    SubSys ID: 0x05FA1028
    Revision ID: 0x0009
    Driver Strong Name: oem172.inf:5f63e5341cc65b69:iHSWM_w81:10.18.14.4264:pci\ven_8086&dev_0a16
    Rank Of Driver: 00DA2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_102805F9&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6971 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/16/2013 23:14:12, 3486680 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6971 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/16/2013 23:14:12, 3486680 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 1
    ---------------------
    FriendlyName: Integrated Webcam
    Location: Front
    SymbolicLink: \\?\usb#vid_0c45&pid_6705&mi_00#6&31f3bd8b&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
    Manufacturer: Microsoft
    HardwareID: USB\VID_0C45&PID_6705&REV_3710&MI_00,USB\VID_0C45&PID_6705&MI_00
    DriverDesc: USB Video Device
    DriverProvider: Microsoft
    DriverVersion: 6.3.9600.17217
    DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 21/06/2006 12:00:00 AM
    Service: usbvideo
    Class: Image
    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
    ProblemCode: No Problem
    BusReportedDeviceDesc: Integrated Webcam
    Parent: USB\VID_0C45&PID_6705\5&21be246a&0&5
    DriverProblemDesc: n/a
    UpperFilters: n/a
    LowerFilters: n/a
    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
    ContainerCategory: Imaging
    Post edited by H_An_T123 on
  • rhiannon_mayrhiannon_may Posts: 7 New Member
    edited December 2015
    I've got the same problem, I JUST got the game, I've played the demo just fine and the Sims 3 fine as well. I tried to star the game and the error message pops up, so I tried the Origin in game thing, still popped up. My computer or laptop is this
    Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.151104-1714)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite P850
    BIOS: 6.60
    Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
    Memory: 8192MB RAM
    Available OS Memory: 8082MB RAM
    Page File: 3261MB used, 6099MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 11.2
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10240.16384 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_FB011179&REV_09
    Display Memory: 1792 MB
    Dedicated Memory: 32 MB
    Shared Memory: 1760 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD033A
    Native Mode: 1366 x 768(p) (60.019Hz)
    Output Type: Internal
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Driver File Version: 10.18.0010.4252 (English)
    Driver Version: 10.18.10.4252
    DDI Version: 11.2
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: Thread group
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 7/29/2015 21:25:47, 10948400 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4226-11CF-2366-0CDBB4C2C735}
    Vendor ID: 0x8086
    Device ID: 0x0166
    SubSys ID: 0xFB011179
    Revision ID: 0x0009
    Driver Strong Name: oem64.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.4252:pci\ven_8086&dev_0166
    Rank Of Driver: 00DA2001
    Video Accel:
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Not Available
    D3D Status: Enabled
    AGP Status: Not Available

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_1179FB04&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6794 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 12/10/2012 03:12:14, 3242896 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6794 (English)
    Driver Attributes: Final Retail
    Date and Size: 12/10/2012 03:12:14, 3242896 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 1
    ---------------------
    FriendlyName: TOSHIBA Web Camera - HD
    Location: Front
    SymbolicLink: \\?\usb#vid_04ca&pid_7012&mi_00#7&36570a5d&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
    Manufacturer: Microsoft
    HardwareID: USB\VID_04CA&PID_7012&REV_0009&MI_00,USB\VID_04CA&PID_7012&MI_00
    DriverDesc: USB Video Device
    DriverProvider: Microsoft
    DriverVersion: 10.0.10240.16384
    DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 2006-06-21 12:00:00 AM
    Service: usbvideo
    Class: Image
    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
    ProblemCode: No Problem
    BusReportedDeviceDesc: TOSHIBA Web Camera - HD
    Parent: USB\VID_04CA&PID_7012\0x0001
    DriverProblemDesc: n/a
    UpperFilters: n/a
    LowerFilters: n/a
    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
    ContainerCategory: Imaging
  • phoebebebe13phoebebebe13 Posts: 19,400 Member
    @H_An_T123 Unfortunately your computer is integrated CPU/GPU and not meant or designed for gaming. It's meant for browsing the web and light computer tasks but does not meet the requirements to play the game.

    @rhiannon_may since you have a stronger processor I'm assuming you have dual video cards. You did not post what your video card is. Have you tried this ? http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd/p1
  • rhiannon_mayrhiannon_may Posts: 7 New Member
    @phoebebebe13 My apologies, I'm not sure how to find it. I clicked on the link you suggested and it is still doing the same thing unfortunately
  • phoebebebe13phoebebebe13 Posts: 19,400 Member
    @phoebebebe13 My apologies, I'm not sure how to find it. I clicked on the link you suggested and it is still doing the same thing unfortunately

    windows key + R Key . In the run box type DxDiag. Hit ok let it load and save the text file to desktop. Copy and paste the report here. You will have to do this in sections in several posts. The report is long and will not fit in one post
  • rhiannon_mayrhiannon_may Posts: 7 New Member
    @phoebebebe13 Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.151104-1714)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite P850
    BIOS: 6.60
    Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
    Memory: 8192MB RAM
    Available OS Memory: 8082MB RAM
    Page File: 3261MB used, 6099MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 11.2
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10240.16384 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_FB011179&REV_09
    Display Memory: 1792 MB
    Dedicated Memory: 32 MB
    Shared Memory: 1760 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD033A
    Native Mode: 1366 x 768(p) (60.019Hz)
    Output Type: Internal
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Driver File Version: 10.18.0010.4252 (English)
    Driver Version: 10.18.10.4252
    DDI Version: 11.2
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: Thread group
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 7/29/2015 21:25:47, 10948400 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4226-11CF-2366-0CDBB4C2C735}
    Vendor ID: 0x8086
    Device ID: 0x0166
    SubSys ID: 0xFB011179
    Revision ID: 0x0009
    Driver Strong Name: oem64.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.4252:pci\ven_8086&dev_0166
    Rank Of Driver: 00DA2001
    Video Accel:
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Not Available
    D3D Status: Enabled
    AGP Status: Not Available

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_1179FB04&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6794 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 12/10/2012 03:12:14, 3242896 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6794 (English)
    Driver Attributes: Final Retail
    Date and Size: 12/10/2012 03:12:14, 3242896 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 1
    ---------------------
    FriendlyName: TOSHIBA Web Camera - HD
    Location: Front
    SymbolicLink: \\?\usb#vid_04ca&pid_7012&mi_00#7&36570a5d&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
    Manufacturer: Microsoft
    HardwareID: USB\VID_04CA&PID_7012&REV_0009&MI_00,USB\VID_04CA&PID_7012&MI_00
    DriverDesc: USB Video Device
    DriverProvider: Microsoft
    DriverVersion: 10.0.10240.16384
    DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 2006-06-21 12:00:00 AM
    Service: usbvideo
    Class: Image
    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
    ProblemCode: No Problem
    BusReportedDeviceDesc: TOSHIBA Web Camera - HD
    Parent: USB\VID_04CA&PID_7012\0x0001
    DriverProblemDesc: n/a
    UpperFilters: n/a
    LowerFilters: n/a
    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
    ContainerCategory: Imaging
  • rhiannon_mayrhiannon_may Posts: 7 New Member
    @phoebebebe13
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: ENE CIR HID Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1524, 0x0100
    FF Driver: n/a

    Device Name: Toshiba Hotkey Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x5664, 0x0930
    FF Driver: n/a

    Device Name: ENE CIR HID Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1524, 0x0100
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
    FF Driver: n/a

    Device Name: ENE CIR HID Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1524, 0x0100
    FF Driver: n/a

    Device Name: ENE CIR HID Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1524, 0x0100
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
    FF Driver: n/a

    Device Name: Toshiba Hotkey Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x5664, 0x0930
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: Toshiba Hotkey Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x5664, 0x0930
    FF Driver: n/a

    Device Name: USB Receiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub (xHCI)
    | Vendor/Product ID: 0x8086, 0x1E31
    | Matching Device ID: USB\ROOT_HUB30
    | Service: USBHUB3
    | Driver: USBHUB3.SYS, 11/25/2015 01:40:09, 516448 bytes
    |
    +-+ USB Composite Device
    | | Vendor/Product ID: 0x046D, 0xC52B
    | | Location: Port_#0002.Hub_#0003
    | | Matching Device ID: USB\COMPOSITE
    | | Service: usbccgp
    | | Driver: usbccgp.sys, 7/10/2015 06:59:39, 159072 bytes
    | |
    | +-+ USB Input Device (Logitech Download Assistant)
    | | | Vendor/Product ID: 0x046D, 0xC52B
    | | | Location: 0000.0014.0000.002.000.000.000.000.000
    | | | Matching Device ID: usb\vid_046d&pid_c52b&mi_00
    | | | Service: HidUsb
    | | | Driver: LogiLDA.DLL, 9/20/2012 15:02:06, 3933496 bytes
    | | | Driver: LdaCx2.dll, 9/20/2012 15:02:06, 2458936 bytes
    | | | Driver: msvcp110.dll, 9/20/2012 15:02:06, 661448 bytes
    | | | Driver: msvcr110.dll, 9/20/2012 15:02:06, 828872 bytes
    | | | Driver: vccorlib110.dll, 9/20/2012 15:02:04, 354264 bytes
    | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x046D, 0xC52B
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
    | | | | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
    | | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x046D, 0xC52B
    | | | Location: 0000.0014.0000.002.000.000.000.000.000
    | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | Service: HidUsb
    | | | Driver: hidusb.sys, 7/10/2015 06:59:38, 38400 bytes
    | | | Driver: hidclass.sys, 7/10/2015 06:59:38, 153088 bytes
    | | | Driver: hidparse.sys, 7/10/2015 06:59:38, 39936 bytes
    | | |
    | | +-+ HID-compliant mouse
    | | | | Vendor/Product ID: 0x046D, 0xC52B
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | | | | Service: mouhid
    | | | | Driver: mouhid.sys, 7/10/2015 06:59:39, 32256 bytes
    | | | | Driver: mouclass.sys, 7/10/2015 06:59:39, 59232 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Microsoft eHome MCIR Keyboard
    | Vendor/Product ID: 0x045E, 0x0000
    | Matching Device ID: HID\IrDeviceV2&Col06
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
    | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
    |
    + Microsoft eHome MCIR 109 Keyboard
    | Vendor/Product ID: 0x045E, 0x0000
    | Matching Device ID: HID\IrDeviceV2&Col07
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
    | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
    |
    + PC/AT Enhanced PS/2 Keyboard (101/102-Key)
    | Matching Device ID: *PNP030B
    | Service: i8042prt
    | Driver: i8042prt.sys, 7/10/2015 06:59:38, 114688 bytes
    | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1524, 0x0000
    | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
    | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
    |
    + Microsoft eHome Remote Control Keyboard keys
    | Vendor/Product ID: 0x045E, 0x0000
    | Matching Device ID: HID\IrDeviceV2&Col05
    | Service: kbdhid
    | Driver: kbdhid.sys, 7/10/2015 06:59:38, 36864 bytes
    | Driver: kbdclass.sys, 7/10/2015 06:59:38, 62304 bytes
    |
  • phoebebebe13phoebebebe13 Posts: 19,400 Member
    @rhiannon_may I think your missing part of your display devices section. I googled your make and model laptop and I think you have an Nvidia GT 630m card along with intel. I need to see more of the display device section Thanks
  • rhiannon_mayrhiannon_may Posts: 7 New Member
    @phoebebebe13 I think I put all the display device section there... But I saw the Nvidia here
    Name: NVIDIA GeForce GT 630M
    Device ID: PCI\VEN_10DE&DEV_0DE9&SUBSYS_FB011179&REV_A1\4&228B6991&0&0008
    Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 10.18.0013.5354 (English), 7/30/2015 11:40:56, 448144 bytes
    Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 7/30/2015 11:41:03, 1299756 bytes
    Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvtdwu.inf_amd64_332025b115aecfe8\NvCplSetupInt.exe, 1.00.0005.0000 (English), 7/30/2015 11:41:01, 95305888 bytes
    Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\detoured.dll, 7/30/2015 11:41:03, 11920 bytes
    Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvd3d9wrap.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 155768 bytes
    Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvdxgiwrap.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:03, 105328 bytes
    Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\detoured.dll, 7/30/2015 11:41:03, 11920 bytes
    Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvd3d9wrapx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 185656 bytes
    Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvdxgiwrapx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:03, 125392 bytes
    Driver: C:\Program Files\NVIDIA Corporation\license.txt, 7/30/2015 11:40:57, 21910 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.01.5204.20580 (English), 7/30/2015 11:40:57, 841544 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 6.14.0013.5354 (English), 7/30/2015 11:41:02, 227984 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 7/30/2015 11:41:06, 72727 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.5354 (English), 7/30/2015 11:41:06, 415376 bytes
    Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:08, 1193616 bytes
    Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.02.0011.0000 (English), 7/30/2015 11:41:16, 105104 bytes
    Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.02.0011.0000 (English), 7/30/2015 11:41:16, 112784 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 11139216 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\nvpciflt.sys, 10.18.0013.5354 (English), 7/30/2015 11:41:09, 31560 bytes
    Driver: C:\WINDOWS\system32\NvFBC64.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:03, 1052488 bytes
    Driver: C:\WINDOWS\system32\NvIFR64.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:07, 1061192 bytes
    Driver: C:\WINDOWS\system32\nvapi64.dll, 10.18.0013.5354 (English), 7/30/2015 11:40:58, 3344672 bytes
    Driver: C:\WINDOWS\system32\nvcompiler.dll, 7/30/2015 11:41:00, 42730128 bytes
    Driver: C:\WINDOWS\system32\nvcuda.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:02, 14510584 bytes
    Driver: C:\WINDOWS\system32\nvcuvid.dll, 7.17.0013.5354 (English), 7/30/2015 11:41:02, 2360976 bytes
    Driver: C:\WINDOWS\system32\nvd3dumx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 16009800 bytes
    Driver: C:\WINDOWS\system32\nvinfo.pb, 7/30/2015 11:41:07, 31976 bytes
    Driver: C:\WINDOWS\system32\nvinitx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:07, 177088 bytes
    Driver: C:\WINDOWS\system32\nvoglshim64.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 150832 bytes
    Driver: C:\WINDOWS\system32\nvoglv64.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:09, 30518928 bytes
    Driver: C:\WINDOWS\system32\nvopencl.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:09, 16159608 bytes
    Driver: C:\WINDOWS\system32\nvumdshimx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:13, 1165192 bytes
    Driver: C:\WINDOWS\system32\nvwgf2umx.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:15, 18514616 bytes
    Driver: C:\WINDOWS\SysWow64\NvFBC.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:03, 976528 bytes
    Driver: C:\WINDOWS\SysWow64\NvIFR.dll, 6.14.0013.5354 (English), 7/30/2015 11:41:07, 983368 bytes
    Driver: C:\WINDOWS\SysWow64\nvapi.dll, 10.18.0013.5354 (English), 7/30/2015 11:40:58, 2955832 bytes
    Driver: C:\WINDOWS\SysWow64\nvcompiler.dll, 7/30/2015 11:40:59, 37748880 bytes
    Driver: C:\WINDOWS\SysWow64\nvcuda.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:02, 11842680 bytes
    Driver: C:\WINDOWS\SysWow64\nvcuvid.dll, 7.17.0013.5354 (English), 7/30/2015 11:41:02, 2163856 bytes
    Driver: C:\WINDOWS\SysWow64\nvd3dum.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:02, 12972336 bytes
    Driver: C:\WINDOWS\SysWow64\nvinit.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:07, 155280 bytes
    Driver: C:\WINDOWS\SysWow64\nvoglshim32.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 128512 bytes
    Driver: C:\WINDOWS\SysWow64\nvoglv32.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:08, 22972560 bytes
    Driver: C:\WINDOWS\SysWow64\nvopencl.dll, 8.17.0013.5354 (English), 7/30/2015 11:41:09, 13274560 bytes
    Driver: C:\WINDOWS\SysWow64\nvumdshim.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:13, 991336 bytes
    Driver: C:\WINDOWS\SysWow64\nvwgf2um.dll, 10.18.0013.5354 (English), 7/30/2015 11:41:14, 15892904 bytes
    Driver: C:\WINDOWS\system32\nvdispco6435354.dll, 2.00.0043.0004 (English), 7/30/2015 11:41:03, 1898312 bytes
    Driver: C:\WINDOWS\system32\nvdispgenco6435354.dll, 2.00.0020.0002 (English), 7/30/2015 11:41:03, 1557648 bytes
    I'm not sure if this helps or not.
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