Hey guys,
The game is currently stuck on the green diamond with the green bar rotating around it. It is so, so frustrating. After waiting around ten minutes, I finally just decided to close the game/exit out of it. But it won't let me. I've pressed it a bunch of times, I've tried using ALT + F4, I've tried closing it from the taskbar--nothing will work.
Maybe it should be noted that this is the second time this has happened to me within 20 minutes. Each time this happens, it is after going to CAS Full Edit Mode and changing a character's last name, and when I press "play", this happens.
Can anyone tell me what to do?
2
Comments
If you don't have any CC or Mods to pull out, try this set of steps to see if clears things up:
1. Origin > right-click The Sims 4 > Game Repair
2. Move (not copy) Saves, Tray, Mods, Screenshots, and Custom Music folders and the Options.ini file to your desktop. Delete the Scratch subfolder from inside Saves.
3. Delete the rest of the The Sims 4 folder from your Documents > Electronic Arts folder.
4. Start the game, and exit the game. Now you have a fresh Documents > Electronic Arts > The Sims 4 folder.
5. Copy all the folders and the file back and start the game again.
If that doesn't help, post your DxDiag info, all of it. Multiple posts is okay. http://help.ea.com/en/article/how-to-gather-dxdiag-information/
> A helpful first step in diagnosis is to pull out all your CC and Mods and try again. Often, a CC conflict especially can be causing this.
>
> If you don't have any CC or Mods to pull out, try this set of steps to see if clears things up:
> 1. Origin > right-click The Sims 4 > Game Repair
> 2. Move (not copy) Saves, Tray, Mods, Screenshots, and Custom Music folders and the Options.ini file to your desktop. Delete the Scratch subfolder from inside Saves.
> 3. Delete the rest of the The Sims 4 folder from your Documents > Electronic Arts folder.
> 4. Start the game, and exit the game. Now you have a fresh Documents > Electronic Arts > The Sims 4 folder.
> 5. Copy all the folders and the file back and start the game again.
>
> If that doesn't help, post your DxDiag info, all of it. Multiple posts is okay.
Thanks for the help!
Okay, I followed your instructions. The loading screen to get back into the game from CAS is still taking a very long time, and when I try to exit out of it to restart the game, it won't let me.
System Information
__
Current Date/Time: Saturday, February 7, 2015 10:16:34 PM
Computer Name: ZACK-PC
Operating System: Windows 8.1 64-bit (6.3, Build 9600)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY TS 17 Notebook PC
BIOS: F.65
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8CPUs), ~2.4 GHz
Memory: 8192MB RAM
Page File: 4649MB used, 11666MB available
DirectX Version: DirectX 11
Display
__
Device
Name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Device Type: Full Display Device
Approx. Total Memory: 1792 MB
Current Display Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Drivers
Main Driver: igdumdim64.dll,igd10iumd64.dll,igd10
Version: 10.18.10.3960
Date: 10/3/2014 5:36:50 PM
WHQL Logo'd: Yes
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
DirectX Features
DirectDraw Acceleration: Enabled
Direct3D Acceleration: Enabled
AGP Texture Acceleration: Enabled
Sound
__
Device
Name: Speakers/HP (IDT High Definition Audio CODEC)
Hardware ID: HDAUDIO\FUNC_01&VWN_111D&DEV_76E0&SUBSYS_10
Manufacturer ID: 1
Product ID: 100
Type: WDM
Default Device: Yes
Drivers
Name: stwrt64.sys
Version: 6.10.6454.0000 (English)
Date: 2/5/2013 6:59:48 AM
WHQL Logo'd: Yes
Other Files:
Provider: IDT
*Team Seasons*
> this suddenly started happening to me about an hour or 2 ago. worked fine this morning. tried the suggested ideas with no luck. i'm soo confused!
Glad I'm not alone!
yay working game, but why would going to CAS seem to fix my problem????
*Team Seasons*
> The Intel(R) HD Graphics 4600 has, from what I can find, no dedicated video memory. The game requires 128MB of it. You've likely been getting away for a while with having the card share your other memory, but we've been seeing more and more people with below-minimum-spec computers hit the wall on the game as it gets updated.
So what do you recommend?
If you're shopping for a PC upgrade parts or a new laptop, I advise making a separate topic here to show ones you're considering. A few folks here are good at helping evaluate.
It depends on what you mean by "safest". Nothing you do to take out CC can break your saves - all it will do is remove Sim's hair (they will be bald if they had CC hair), mean they end up in a default outfit, or remove furniture from a build etc.
If you mean that you want to keep the files, just drag them from the Mods folder to some other place. What I do when I'm moving things out of Mods for testing is to make a folder on my desktop called "Mod Holding Space" and drag it there.
Hello @simblishsimmy
If you are having game issues, try moving your whole mods folder to the desktop. Then start the game and test to see if that helps the issues. If it does help, then put your mods/CC back into the newly generated mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem. Put one item or batch in , test the game , take it out. Then test another one, to find the cause of the issue.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @smile_be_happy_24
Try going to task manager and end the Sims 4 program there.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
> Hi, so I have a question as well. So I do have custom content (not that much) and my game is stuck on the loading screen. I tried deleting my recent custom content to see if that was the issue but once I clicked delete it told me the sims was open. So I tried closing the sims but it wouldn't allow me. Any suggestions???
so I closed it from ending the program and now I'm going to delete a few mods sorry for the inconvenience
Hello
Try moving your whole mods folder to the desktop. Then start the game and test to see if that helps the issues. If it does help, then put your mods/CC back into the newly generated mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem. Put one item or batch in , test the game , take it out. Then test another one, to find the cause of the issue.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
It is good that your issue has been fixed
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @Spazzzboy527
The mods may be broken and are causing this issue. You may need to end the sims 4 program by pressing the windows key, getting back to the desktop, then close it in task manager.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
You’re welcome You will need to test to see which of the mods are causing the issues.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase