Gallery Connection Issues. «12...Next Go

ZoneX

I'm experiencing an issue with my demo where I am unable to connect to the gallery. I have opened the demo twice to a full connection to the gallery, however most of the time it is offline. It will attempt to connect and fail repeatedly. I have a strong wireless signal and connection, however when it comes to the demo it seems to be acting as if there is no connection. Has anyone else struggled with this problem?

khlvh

I have the same issue as you do, since installing twice, (tried installing over the first install.) No joy on connecting to the Gallery.

prisonbreakcf9

I have the same exact problem! I can only see my sims I created, cannot connect to the gallery and I cant see other peoples creations. I wonder if this will be happening when I get the sims 4? If I cant connect to the gallery now it means i wont be able to download anything when i get the full game :( any help?

FelidaeFeline

I have the same problem too, not sure how to fix it. :-(

khlvh

Was told by a person directly from EA/Maxis help chat to watch the forums for a solution. They couldn't even fix it themselves!

ZoneX

Ugh, that's extremely disconcerting. The gallery adds so much to the demo experience. If this same problem appears for me with the full game, I'm going to be extremely disappointed.

lauriej0823

gallery is working fine for me. i just checked it.

FelidaeFeline

Hi. I managed to fix this issue. It was actually my Norton Internet Security Antivirus which was blocking the program. I have unblocked it and the gallery is working. It might be worth checking if your antivirus program is blocking the demo. :-)

eyez82

How did you unblock it?> @FelidaeFeline said:
> Hi. I managed to fix this issue. It was actually my Norton Internet Security Antivirus which was blocking the program. I have unblocked it and the gallery is working. It might be worth checking if your antivirus program is blocking the demo. :-)

ZoneX

Unfortunately, that's not my issue. I don't use Norton or any other program of that sort (horrible I know). However, I'm glad you got it worked out!

FelidaeFeline

@eyez82
Hi sorry I haven't been on here so I have just seen your reply. I unblocked it by going into the settings and clicking on the network tab which is at the top. I then clicked on Smart Firewall and it should say program rules underneath the heading. There is a button next to it saying 'Configure [+]'. I pressed on this and scrolled down to the demo and allowed the access. I hope this helps, sorry that I am not good with instructions haha. I'm not sure if you have Norton or the same version but this is just what I done.
@ZoneX
Oh dear. Well I hope you manage to fix it soon :-).

eyez82

Thanks so much! It worked and I'm on! :D B)

angtin249

ZoneX did you ck ur firewall? Idk if it would work but it's worth a try to turn it off.

simsinmysleep

Hmm, I'm having the same problem (came on very suddenly right in the middle of my session) and it doesn't appear to have anything to do with my firewall. First I tried FelidaeFeline's instructions and when that didn't work for me, I tried turning the firewall completely off. Still no luck. I waited a while thinking it was on Origin's end, but I still can't connect and I don't see a lot of people posting about it, so I assume this isn't a widespread problem?

The message I'm getting is: "Unable to go online. One of more of The Sims Online Services is currently Offline. Try again later."

FelidaeFeline

@eyez82
You're welcome, so glad you managed to fix it :-)
@ahholladay
I know this sounds silly but did you make sure that you pressed okay to confirm that you unblocked it? I forgot to do that when I first tried unblocking it haha. I also got the same message when it wasn't working for me as well. I am not sure what else you can do, hopefully it will get fixed though.

simsinmysleep

FelidaeFeline wrote: »

@eyez82<br />
You're welcome, so glad you managed to fix it :-)<br />
@ahholladay&lt;br />
I know this sounds silly but did you make sure that you pressed okay to confirm that you unblocked it? I forgot to do that when I first tried unblocking it haha. I also got the same message when it wasn't working for me as well. I am not sure what else you can do, hopefully it will get fixed though.

I did hit 'apply' to make sure the firewall was turned off (and got a warning from Norton that I was unprotected) but it didn't help with the Origin connectivity. Other people said that they got a message that Origin was going to be undergoing maintenance for a while; I didn't get that message but that must have been what was going on because I gave up, turned my firewall back on and an hour or so later, everything was fine again. Thanks for trying to help though, FelidaeFeline! Much appreciated.

ZoneX

It looks like this issue has transferred over to The Sims 4 for me.

bluelighting

My game gallery wont connect to online so I cant use it

Rav567

- Whoops. Didn't mean to post.

DaphneLuna

This problem transferred to The Sims 4 for me too. I was hoping it was just an issue with the demo, but I'm unable to connect in-game as well. I have a strong internet connection, my firewall & anti-virus are completely disabled, my origin says "online," yet when I try to connect to the gallery the game freezes for a moment and says that it can't connect. So frustrating, I have no idea what else to try.

ZoneX

I just hope they get this issue resolved asap. I tried customer service but they were no help, and quite condescending.

Rav567

I had to deleted everything in the tray folder. I downloaded a bunch of things from the gallery, restarted and had the plumbob loading screen problem. Now everything works again.

So obviously something that i downloaded didn't want to cooperate with the game.

simplyzachariah

When I first opened sims 4 I couldn't find the sim I created in the demo to start playing with. I had to play around in the demo by removing it from the cloud, saving it, adding it again - over and over until finally I could view it in the sims 4 gallery.

Mauriangel529

what worked for me was connecting my computer (laptop) via ethernet cord. (Hardwired into modem) As soon as i did so i started up the sims and went to community and lo and behold the community was loaded. :) goodluck and enjoy

Snosberry

I cant connect. I have tried it all. Even EA cant help me. I do have a new laptop. I tried turning off all of Nortons firewall stuff but still nothing. Any ideas?

rosemow

Snosberry wrote: »

I cant connect. I have tried it all. Even EA cant help me. I do have a new laptop. I tried turning off all of Nortons firewall stuff but still nothing. Any ideas?

Hello @Snosberry
I am sorry that you are having this issue.

Shut down your computer completely. Start the computer again, then launch the game and see if that helps.

Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game.

Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

Try uninstalling and reinstalling origin and see if that helps