Posting on this wall doesn’t count as a post. You need to post on a thread that another simmer has already started on the forums .
You receive a point each time another simmer presses like or awesome or insightful on a post that you have posted in a thread created by another simmer.
The Sims 4 Help section on this forum is now read only. New threads are unable to be started in the help section , and already started threads can’t be posted on. It would be best to post about your issue on the AHQ EA site