Hi, I had a problem a while back with EA Helpline. I couldn't type a response and I wasn't getting a call in response to my account being hacked. I looked for their info to call them directly at their California Headquarters. Had issues with contacting them. Wrote a scathing review on their helpline/customer service on Better Business Bureaux site. That is how I ended up getting my account back and even put my number in for extra security. After that incident, I had better luck with their customer service. I hope what issues you are having can be fixed with their customer service.
Customer service: (650) 628-1393
Founded: May 27, 1982 · Redwood City, CA
Revenue: $5.15 billion USD (2018)
Headquarters: Redwood City, CA
CEO: Andrew Wilson (Since 2013)
Founders: Trip Hawkins · Timothy Mott