Been trying to view this one issue on the forums all day and praying I don't get Liam and/or kicked out. :roll: I don't see anything new but I'm interested in the solution..
Been trying to view this one issue on the forums all day and praying I don't get Liam and/or kicked out. :roll: I don't see anything new but I'm interested in the solution..
sent via mobile phone
I'm really interested too blunote. Because the gurus are active on here but not responding..... Except for Nichaedemus
You know what's weird? Even though I had taken photos on occasion in my game, I never really had real interest in making a legacy until recently. So of course the one time I'm really into taking photos and everything seems to go right my game decides not to work.
Granted, the problem probably started from that patch that was released while I was at camp. Looking back, I regret not checking the forums before installing it.
Here is an update on the situation. The screenshot issue has been submitted to the game team for investigation. A fix will depend on whether or not they are able to successfully and consistently replicate the issue on their test systems. If a fix is found, it will be included in the next available Mac game update, possibly in time for the Pets release although there are no guarantees.
In the meantime, for those who are experiencing the issue we would appreciate if you could include as much information as possible, such as but not limited to:
- Basic Mac hardware specifications (including peripherals)
- Version of OS X
- Type of OS X user account being used
- Expansions and/or stuff packs installed
- Order in which expansions and/or stuff packs were installed
- Exact version number of base game and each expansion/stuff pack installed
When you need help with The Sims 3 or The Sims 4, be sure to check out the Master Help Thread today!
Mid 2011 iMac 27" (Only 3 days old :P)
3.4Ghz Quad Core i7 Processor
4GB RAM
AMD Radeon HD 6970M 1024MB
SATA 1TB Hard Drive
Apple Wireless Keyboard and Magic Mouse
Mac OS X Lion 10.7.1 (Fully updated as of yesterday)
User account is the one I used to set up the Mac with and is the only user account on this machine
The Sims 3; The SIms 3 Generations installed
The SIms 3 Generations version 8.0.152.012001
The game is not saving the screenshots. I've tried looking for them all over my computer with the spotlight tool in the finder. I did not find one of them.
I'm not sure what year (2009 or something) 13" MacBook
2.1 Ghz intel core 2 duo
GMA X3100
Where can I see my RAM??
Version 10.6.8
Not Administrator
Base game: 10.0.96.013001
WA: Up to date
HELS: " "
Ambitions: " "
FL: " "
LN: " "
OLS: " "
Generations: " "
Pets: " "
Okay so I recently (less than a week ago!) bought a brand new iMac, and was looking forward to play the game on a decent system. Only to find out I can't take screenshots or videos for that matter. Here's my info:
Late 2011 27" iMac
3.1GHz Intel Core i5
AMD Radeon HD 6970M 1024MB
12GB RAM
Mac OS X Lion 10.7.2
Administrator User account
All EPs and SPs - from disc.
All installed in order, patched everything after installing.
Pets - 10.0.96.013001
Call me stupid but I don't have a clue where I can see the rest? I'm a new Mac user so.. If I need to show more info, point me into the right direction.
Taking screenshots with "C" only works in certain areas in the game, such as in CAS, but not in the neighborhood overview. However, although I can hear the camera sound, the screenshots are not saved to my Screenshots folder and I can't see them in the Launcher either. As for the videos, I can't take those at all.
I would really love to see this resolved sometime soon. I know there are other ways to take screenshots but those aren't convenient and I NEED to be able to take a lot of screens and videos for my website. I don't understand there are so many people with this issue and EA isn't fixing this.
I just installed Late Night about three days ago, and until yesterday, my screenshots were working just fine. I'm so confused! But here is my computer/game info so hopefully I can get the help I need.
2010 15" Macbook Pro
2.8 GHz Intel Core i7
Mac OS X Lion 10.7.2
Admin account (only account on computer)
500 GB SATA Disk
NVIDIA GeForce GT 330M 512 MB Graphics
8 GB RAM
I only have the base game and Late Night, installed in that order.
Base Game: 1.27.5.013001
Late Night: 6.4.5.010037
All patched and up to date. I keep pressing update, just in case, but no luck :[
I really hope someone can help all of us! I'm in the middle of an amazing legacy, and this really sucks!
I haven't heard any updates about this being fixed, so here's my info:
Early 2011 15" Macbook Pro (~2 months old)
2.2 GHz Intel Core i7
AMD Radeon HD 6750M 1024 MB
8 GB Ram
Lion 10.7.2
I have Sims 3 Plus Pets, Ambitions, and Generations - installed in the order: Base, Ambitions, Generations, Pets. They aren't up-to-date, because the last patch made my game crash every time I entered Buy mode.
I just installed The Sims 3 along with Ambitions, Late Night and Pets (I had the base game installed on my older MacBook Pro from 2008 and I had absolutely no problems with the screenshot saving). I now have a 2011 MacBook Pro that I got last month and since I got the EPs for Christmas, I just installed everything (patching and updating after each install). Today I was trying to get a snapshot in-game and found out I'm having the same issue as everyone else here. Screenshots are nowhere to be found even though it tells me they have been saved to the Launcher.
ABOUT MY MAC MacBook Pro: 15-inch, Early 2011 Processor: 2 GHz Intel Core i7 Memory: 4GB 1333 MHz DDR3 Storage: 500GB SATA Disk Graphics: AMD Raedon HD 6490M 256 MB Software: Mac OS X Lion 10.7.2 Accounts: Only one Admin account on computer (mine)
ABOUT MY GAME & EPs Base Game:1.29.55.014001 Ambitions:4.9.5.010031 Late Night:6.4.5.010031 Pets:10.0.96.013001
WHAT I HAVE TRIED 1. Looking EVERYWHERE for a folder where in-game snapshots are being stored. 2. Uninstalling EVERYTHING (because apparently that is all they tell you to do in Costumer Support) 3. Reinstalling EVERYTHING 4. Taking screenshots in Window Mode using CMD+Shift+3/4. This one works, of course; I'd really like to not have to do it this way though.
I'd appreciate any help, advise, etc. I will check this for updates.
Has anyone been able to resolve this issue with the screenshots? I am able to save videos, just not screenshots.
I am running a mid-2011 iMac
OS X Lion
intel core i7
4GB RAM
Admin
installed in order (base, high end, ambitions, gen., pets)
Version 1.0 (should I be 1.29?) - I tried to update through launcher and says it's up to date. Should I do a manual update? My mac is not giving versions of my expansions/stuff.
Thank you.
I spoke with EA tonight and I have no new information from them
I finally decided to try my hand at making a generation family, and I found out that I can't take screenshots anymore. I checked my screenshots folder, and the last time there is a registered shot was at the end of May '11. I would love to see this resolved soon!
Late 2005 iMac 17"
1.83 GHz Intel Core Duo
2 GB 667 MHz
ATY Radeon X1600
Snow Leopard 10.6.8
Mid 2010 macbook pro 15" Intel core dual core i7 with 8GB of ram, 500GB hard drive. They WERE Saving before I installed pets. Wouldn't you know its pets that I want to take the screenshots of. OSx 10.7.2, SIms 3 running latest update.
Comments
Is there any update since Nichaedemus forwarded it to EA yesterday?
sent via mobile phone
DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. Vacation goes by way too fast!
US Links ► (TS3), Help for all things Sims (Answer HQ).
I'm really interested too blunote. Because the gurus are active on here but not responding..... Except for Nichaedemus
Granted, the problem probably started from that patch that was released while I was at camp. Looking back, I regret not checking the forums before installing it.
In the meantime, for those who are experiencing the issue we would appreciate if you could include as much information as possible, such as but not limited to:
- Basic Mac hardware specifications (including peripherals)
- Version of OS X
- Type of OS X user account being used
- Expansions and/or stuff packs installed
- Order in which expansions and/or stuff packs were installed
- Exact version number of base game and each expansion/stuff pack installed
3.4Ghz Quad Core i7 Processor
4GB RAM
AMD Radeon HD 6970M 1024MB
SATA 1TB Hard Drive
Apple Wireless Keyboard and Magic Mouse
Mac OS X Lion 10.7.1 (Fully updated as of yesterday)
User account is the one I used to set up the Mac with and is the only user account on this machine
The Sims 3; The SIms 3 Generations installed
The SIms 3 Generations version 8.0.152.012001
I hope this can be fixed!
2.66Ghz Intel Core 2 Duo
NVIDIA 9400M 256 & 9600M GT 256 (using 9600M GT)
8Gb RAM
Lion 10.7.1
Administrator User account
All EPs and SPs to date (Town Life being the latest) from disc.
All installed in order, patching after each install.
Base Game: 1.25.3.012002
WA - 2.16.6.010032
HELS - 3.12.8.010031
Ambitions - 4.9.5.010031
FL - 5.7.5.010031
LN - 6.4.5.010031
OLS - 7.2.7.010031
Generations - 8.0.152.011001
TL - 9.0.73.012001
For Mac users who do not know how to find their patch/version numbers, I have posted a guide on my website:
http://bluebellflora.com/ts3-on-a-mac/checking-which-patch-version-youre-running
DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. Vacation goes by way too fast!
US Links ► (TS3), Help for all things Sims (Answer HQ).
2009 20" iMac
2.66 GHzIntel Core 2 Duo
NVIDIA GeForce 9400
2 GB 1067 MHz DDR3
Snow Leopard 10.6.8
Not administration user account
I have base game and Late Night, all patches installed.
Base game: 1.25.3.012001
Late Night: 6.4.5.010031
2.3 GHz Intel Core i5
4 GB 1333 MHz DDR3
Intel HD Graphics 3000 384 MB
Mac OS X Lion 10.7.1
I'm up to date with all the patches for the games I have;
Base Game
World Adventures
Late Night
Generations
Early 2011 15" MacBook Pro
2.2Ghz Intel Core i7
Intel HD 3000 384Mb & AMD Radeon HD 6750M 1Gb (using AMD Radeon)
4Gb RAM
Lion 10.7.2
Administrator User account
All EPs and SPs to date (Town Life being the latest) from disc.
All installed in order, patching after each install.
Base Game: 1.25.3.012002
WA - 2.16.6.010032
HELS - 3.12.8.010031
Ambitions - 4.9.5.010031
FL - 5.7.5.010031
LN - 6.4.5.010031
OLS - 7.2.7.010031
Generations - 8.0.152.011001
TL - 9.0.73.012001
I'm not sure what year (2009 or something) 13" MacBook
2.1 Ghz intel core 2 duo
GMA X3100
Where can I see my RAM??
Version 10.6.8
Not Administrator
Base game: 10.0.96.013001
WA: Up to date
HELS: " "
Ambitions: " "
FL: " "
LN: " "
OLS: " "
Generations: " "
Pets: " "
Late 2011 27" iMac
3.1GHz Intel Core i5
AMD Radeon HD 6970M 1024MB
12GB RAM
Mac OS X Lion 10.7.2
Administrator User account
All EPs and SPs - from disc.
All installed in order, patched everything after installing.
Pets - 10.0.96.013001
Call me stupid but I don't have a clue where I can see the rest? I'm a new Mac user so.. If I need to show more info, point me into the right direction.
Taking screenshots with "C" only works in certain areas in the game, such as in CAS, but not in the neighborhood overview. However, although I can hear the camera sound, the screenshots are not saved to my Screenshots folder and I can't see them in the Launcher either. As for the videos, I can't take those at all.
I would really love to see this resolved sometime soon. I know there are other ways to take screenshots but those aren't convenient and I NEED to be able to take a lot of screens and videos for my website. I don't understand there are so many people with this issue and EA isn't fixing this.
I just installed Late Night about three days ago, and until yesterday, my screenshots were working just fine. I'm so confused! But here is my computer/game info so hopefully I can get the help I need.
2010 15" Macbook Pro
2.8 GHz Intel Core i7
Mac OS X Lion 10.7.2
Admin account (only account on computer)
500 GB SATA Disk
NVIDIA GeForce GT 330M 512 MB Graphics
8 GB RAM
I only have the base game and Late Night, installed in that order.
Base Game: 1.27.5.013001
Late Night: 6.4.5.010037
All patched and up to date. I keep pressing update, just in case, but no luck :[
I really hope someone can help all of us! I'm in the middle of an amazing legacy, and this really sucks!
I also want origin for mac!
(off-topic: the same problem occurs in my TSM)
Mid 2011 27" iMac
3.1Ghz Intel Core i5
AMD Radeon HD 6970M 2048 MB
4GB RAM
Lion 10.7.2
Admin Account (only one)
Base Game - 1.29.55.014001
WA - 2.16.6.010031
Ambitions - 4.9.5.010031
LN - 6.4.5.010031
Gen - 8.0.152.011001
HEL - 3.0.38.004001
FL - 5.0.44.008001
OL - 7.0.55.010001
TL - 9.0.73.012001
Thanks for any help.
(And thanks to BluebellFlora for your guide on how to find patch/version number)
Early 2011 15" Macbook Pro (~2 months old)
2.2 GHz Intel Core i7
AMD Radeon HD 6750M 1024 MB
8 GB Ram
Lion 10.7.2
I have Sims 3 Plus Pets, Ambitions, and Generations - installed in the order: Base, Ambitions, Generations, Pets. They aren't up-to-date, because the last patch made my game crash every time I entered Buy mode.
ABOUT MY MAC
MacBook Pro: 15-inch, Early 2011
Processor: 2 GHz Intel Core i7
Memory: 4GB 1333 MHz DDR3
Storage: 500GB SATA Disk
Graphics: AMD Raedon HD 6490M 256 MB
Software: Mac OS X Lion 10.7.2
Accounts: Only one Admin account on computer (mine)
ABOUT MY GAME & EPs
Base Game:1.29.55.014001
Ambitions:4.9.5.010031
Late Night:6.4.5.010031
Pets:10.0.96.013001
WHAT I HAVE TRIED
1. Looking EVERYWHERE for a folder where in-game snapshots are being stored.
2. Uninstalling EVERYTHING (because apparently that is all they tell you to do in Costumer Support)
3. Reinstalling EVERYTHING
4. Taking screenshots in Window Mode using CMD+Shift+3/4. This one works, of course; I'd really like to not have to do it this way though.
I'd appreciate any help, advise, etc. I will check this for updates.
XOXO
Alexa
I am running a mid-2011 iMac
OS X Lion
intel core i7
4GB RAM
Admin
installed in order (base, high end, ambitions, gen., pets)
Version 1.0 (should I be 1.29?) - I tried to update through launcher and says it's up to date. Should I do a manual update? My mac is not giving versions of my expansions/stuff.
Thank you.
I spoke with EA tonight and I have no new information from them
Late 2011 13" MacBook Pro
Processor: 2,8 GHz Intel Core i7
Memory: 4 GB 1333 MHz DDR3
Graphics: Intel HD Graphics 3000 384 MB
Software: Mac OS X Lion 10.7.2 (11C74)
I just installed the base game, followed by World Adventures, High End Loft Stuff, Ambitions, Late Night, Pets and Town Life.
Up to date for every patch.
Late 2005 iMac 17"
1.83 GHz Intel Core Duo
2 GB 667 MHz
ATY Radeon X1600
Snow Leopard 10.6.8
Base Game
Ambitions
Late Night
should all be up to date.