I have been a costumer for a long-time and I've never been dissapointed in you til now. I always had patience with all the bugs your games came out with, took the time to deal with your robotic representatives, and sucked it up when something didn't work right with out getting angry. I am usually a very patient person, but guess what? Your game froze up my mac already 3 times, my mac is almost a year old, I know because I bought it around the time when I had my son, who is 10 months old now. Getting back to the point, My laptop froze 3 times, I had to force shut it down the whole 3 times, to spend around 15 minutes waiting for it to load back on this last time, usually it takes 2-3. It was horribly laggy and took a while to load, now I am afraid if my Mac suffered any damage thanks to your new game, updates, patches, whatever.
With all honesty, Your latest game has great content, but performance overall- it sucks. Plain and simple, I am tired of spending more time trying to play your games than actually playing them, You have the best ideas in the market for video games, but if you suck this bad at making games actually work, I plan on quitting on you, and so will the rest of your costumers slowly, check out what's happening to Square Enix, yeah; it's not because their games aren't pretty.
Stop using us users as your lab rats, I hate having to wait 2-4 months after a game is released just so I can play comfortably, is this why you give us those nice pre-order offers? First time and last time I pre-order one of your games. Take the time to make games and release them, everyone is upset with most companies because they are releasing so many crappy poorly developed games.
Right now I am scared to even attempt to play your game, so I will wait out like another few months just so I get to check it out, for now it's going into the closet, I'll lurk these forums to see if any improvements have been made, overall I am just very dissapointed in your product and I hope you can actually fix this, it's not even about -soon-, it's about making the game playable, because I know if my dear mac breaks you're not getting me a new one.