Comments

• califjewls Posts: 13

  July 2010 edited July 2010

  Today I called EA Tech Support and explained my current game "issues" aka game crashes to desktop on my Mac.
  
  It was suggested that I take the below steps to get my game working properly, so I thought I would share:
  
  Before manually uninstalling the game, you may want to to save your game data. In order to do this, go to HD (Harddrive)/Users/<USERNAME>/Documents/Electronic Arts/The Sims 3. Copy and paste to desktop (I saved my Custom Music, SavedSims, Saves and Downloads)
  
  Follow these steps to manually uninstall The Sims 3 for Mac:
  
  1. Delete/Move to trash The Sims 3 program from the desktop and dock.
  2. Delete/Move to trash The Sims 3 folder from the Applications folder
  3. Delete/Move to trash the additional files found in HD/Users/<USERNAME>/Library/Preferences/
  4. Delete/Move to trash the user-generated content found in HD/Users/<USERNAME>/Documents/
  
  Next steps:
  
  5. Empty trash (this will take awhile)
  6. Restart computer
  7. Install The Sims 3 and all Expansions packs IMPORTANT: Do not install ANY game updates until AFTER Ambitions is installed!
  8. Launch TS3, a pop up will announce an "Update is available would you like to update now", EA tech support suggested updating at this point, but I am going to launch game without updating.
  
  Jewls

  Post edited by Unknown User on July 2010

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• racergirl118 Posts: 1

  July 2010 edited July 2010

  ok so i have a question. do you think that this would work for windows to? because i am having pretty much the same problem but i have windows instead of a mac.

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• califjewls Posts: 13

  July 2010 edited July 2010

  All I know is IT WORKED!!
  
  I followed the above steps EXCEPT I did NOT install any game updates/patches after installing the expansions packs, I unchecked the "auto update" feature.
  
  I played for 6-7 hours straight last night with no issues at all, I did start a brand new city just in case anything was corrupt and I downloaded all new custom content, it was kind of nice to get a fresh start with my game.
  
  I would think that this would be a solution for Windows or Mac users, takes some time and you start over, but sometimes thats a good thing.
  
  Until EA comes up with a new update I wont be installing any patches and the next time I install a patch I will wait until other Simmers report their findings after installing.
  
  Jewls

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• palesunflower Posts: 169 New Member

  July 2010 edited July 2010

  Yikes, I hope I do not have to reinstall everything because of this d*mn patch! Thanks for posting, I'm bookmarking for now because my game is also crashing randomly during play.
  
  Bookmarked, but still optimistic it all won't have to come to this...:(

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• SimsARL Posts: 14,884 New Member

  July 2010 edited July 2010

  I really need a solution my crashing problem! I use to only be able to play less then 5 minutes like you, now it's less then 5 seconds. I've e-mailed EA and have gotten a reply on what to do. It hasn't worked.
  
  I have Windows. Hopefully I can get a solution! I miss sims.

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• jocoop Posts: 1 New Member

  August 2010 edited August 2010

  I can't play my Sims at all, it loads and quits within seconds. I have uninstalled and deleted everything. It's because of the patch that it won't work, but in order to install Ambitions I need the patch, can someone please help me!

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