Comments

• razberria Posts: 80 New Member

  January 2010 edited January 2010

  Hello.
  
  I am your EA Mac techie.
  
  Please remain on hold while I shred your post.
  
  Thank you for paying us $85.00 for a game you can't play.
  
  Tech Razberria

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• LDoCampo Posts: 79 New Member

  January 2010 edited January 2010

  haha that's exactly what it is!

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• SimGuruBrent Posts: 1,025 Member

  January 2010 edited January 2010

  Did you also get your base game from Direct2Drive? Have you tried contacting them?

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• LDoCampo Posts: 79 New Member

  January 2010 edited January 2010

  I spoke to D2D, they offered a discount and said that it wasn't them, it was EA. Apparently, EA didn't put the new patches in with the Direct Download bundle.

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• SimGuruBrent Posts: 1,025 Member

  January 2010 edited January 2010

  Initially the patch for Base Game was not available for the digital download version but that still would not explain the error message you are receiving. What version number is your Base Game? The version number can be found in the bottom left corner of The Sims 3 Launcher window.
  
  It is possible that when you downloaded World Adventures that it somehow became corrupted. Have you tried removing the currently downloaded installer of World Adventures and retrieving it from D2D again?

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• TheEffreins Posts: 9 New Member

  January 2010 edited January 2010

  When do the "Sim Guru's" even play The Sims 3 I mean its their game they "created" and they never pay attentions to our complaints OR our comments so what's the point of even having these forums and player contact to support team if they don't even read our messages OR let alone even care if we send ANYTHING to them especially when it's important they probably delete negative comments to them. And they don't even reply! This is the first ever time I've talked negatively about the Sims EVER!!!!!

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• LDoCampo Posts: 79 New Member

  January 2010 edited January 2010

  My version is 1.8.25.003017.
  
  I've deleted, redownloaded and tried to reinstall several times since I purchased the game. From what I know, several other people who brought from direct download are having problems installing the game.

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• SimGuruBrent Posts: 1,025 Member

  January 2010 edited January 2010

  LDoCampo wrote:

  My version is 1.8.25.003017.
  
  I've deleted, redownloaded and tried to reinstall several times since I purchased the game. From what I know, several other people who brought from direct download are having problems installing the game.

  
  Hmm... OK, lets try this. Open up your Macintosh HD and open the Library folder, in there should be a folder named Preferences which you want to open. Look for any any files along the lines of "com.transgaming..." as well as a The Sims 3 Preferences folder if it is there and move them to the trash and empty the trash.
  
  Also, when you download the game from Direct2Drive how does it appear on your computer? Is it a DMG/ISO (mountable image on your desktop) or is it a folder?

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• LDoCampo Posts: 79 New Member

  January 2010 edited January 2010

  I didn't have any of those preferences or files in my library.
  
  When I downloaded it, it came in a file, and the installer was in there.
  
  Here's what it looks like:
  
  
  
  

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