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    Weekly rewards don't transfer?

    «1
    simcrediblesimcredible Posts: 1,842 Member
    edited June 13 in The Sims 4 General Discussion
    I assumed that the weekly rewards were linked to my ea account. I did all three logins for this week, but today I just set up my new computer and installed the sims. After starting the game up, none of the rewards are claimed. This is incredibly annoying because it's not like I can go through and reclaim them or even have an attempt to re-do it as the new week starts in 18 hours.

    Could this just be a glitch or are they really just tied to my old computer and that's it?
    Post edited by EA_Cade on

    Comments

    • simgirl1010simgirl1010 Posts: 36,556 Member
      Screenshot-20240605-110602-2.png
      .....
    • simcrediblesimcredible Posts: 1,842 Member
      edited June 5
      simgirl1010 wrote: »
      .....

      I appreciate your existence !
    • SimburianSimburian Posts: 6,931 Member
      edited June 5
      I reported this earlier and I don't appreciate having to back up any file in order to get them. They should be available immediately. I don't back up any files, except Save as in game as I don't use CC or mods.

      Mods. Don not tell me to go to Answers. This is a mistake on EA's part and they should deal with it pronto. I'm too old to keep trying to get answers only EA experts can deal with. Thank you very much.
      I'm done with this game.
    • filipomelfilipomel Posts: 1,694 Member
      Wait this is kind of ridiculous. How are they going to do these limited timed events but the unlocks aren't even tied to your account but rather some obligatory file that I must back up in order to preserve my unlocks? This is definitely a huge oversight considering the nature of such an event. MESS!
    • simcrediblesimcredible Posts: 1,842 Member
      filipomel wrote: »
      Wait this is kind of ridiculous. How are they going to do these limited timed events but the unlocks aren't even tied to your account but rather some obligatory file that I must back up in order to preserve my unlocks? This is definitely a huge oversight considering the nature of such an event. MESS!

      I agree. I'm thankful I didn't go through a delete my files before completely abandoning my computer as this does seem like a huge oversight. The event, from what I've been reading/seeing, is making people upset so the least you can do is streamline the "rewards". If I already have to log in with EA to even play the game, seems silly to have to do anything else within the game files and should be loaded into the app somehow.
    • SimburianSimburian Posts: 6,931 Member
      They've sorted it. About time.
    • Atreya33Atreya33 Posts: 4,584 Member
      Simburian wrote: »
      They've sorted it. About time.

      They did? I don't see anything in the patch notes about transferring items, or them being tied to an account instead of a file in the game folder. If I overlooked the part where it says the items are attached to an account, please let me know.

      I unlocked the items for two game folders and I still had to unlock today's item twice after today's patch, once for each game folder.
    • telemwilltelemwill Posts: 1,811 Member
      Atreya33 wrote: »
      Simburian wrote: »
      They've sorted it. About time.

      They did? I don't see anything in the patch notes about transferring items, or them being tied to an account instead of a file in the game folder. If I overlooked the part where it says the items are attached to an account, please let me know.

      I unlocked the items for two game folders and I still had to unlock today's item twice after today's patch, once for each game folder.

      You're right. Looking at the patch notes, it looks like they only fixed the exploits that allow Simmers to get the items without doing the event.

      So Simmers who do the event will not necessarily be able to keep the items if they change their computers. Unless, they know exactly which files to copy, and even then, I'm unsure if the items will remain in build and buy. I hope EA will clarify this.
    • BusinessOfThreeBusinessOfThree Posts: 1 New Member
      Anyone still unable to access the rewards? I'm in the US and have tried everything... No Freezer Bunny tile; no pop-up. Its extremely irritating.
    • ZazzyKittynZazzyKittyn Posts: 405 Member
      @BusinessOfThree I don't get a pop up either to claim log in rewards but on my home page after log in I have a square top left under "My Home" that reads the following: "Happy at Home Login Event" with freezer bunny image and a countdown I just click on it and able to claim the week's log in object
      Hopefully this helps you and others
      Live in Canada and just claimed today's
    • DaraviDaravi Posts: 1,168 Member
      I don't even have the event yet and I already was never happy with these time-limited events in general and the companies don't really make it easy to me to like it. I don't understand why they still doing such things, playing with the FOMO-effect on purpose?

      I guess I'm just so done with all these manipulations in the internet and real world in general. I would like to watch a cute puppy picture, but even there you get nasty comments from "concerned" viewers.
    • Atreya33Atreya33 Posts: 4,584 Member
      telemwill wrote: »
      Atreya33 wrote: »
      Simburian wrote: »
      They've sorted it. About time.

      They did? I don't see anything in the patch notes about transferring items, or them being tied to an account instead of a file in the game folder. If I overlooked the part where it says the items are attached to an account, please let me know.

      I unlocked the items for two game folders and I still had to unlock today's item twice after today's patch, once for each game folder.

      You're right. Looking at the patch notes, it looks like they only fixed the exploits that allow Simmers to get the items without doing the event.

      So Simmers who do the event will not necessarily be able to keep the items if they change their computers. Unless, they know exactly which files to copy, and even then, I'm unsure if the items will remain in build and buy. I hope EA will clarify this.

      It would have been nice if they had fixed this part as well. Simmers who frequent the forums or other sims communities will know what to back up. But casual players who don't follow the sims online but happen to be around to unlock them are bound to loose these items at a reinstall.
    • SimburianSimburian Posts: 6,931 Member
      edited June 7
      There was a largish update today 7th June and I found that all items claimable were in my game.
      Everyone apparently has to update their game before 10th June so it would be wise to go to the game hub instead of straight into the game as that's where I saw 'update needed' Not sure what will happen after the tenth.
      Came back to complain, now off again. Loved the two new packs and got building again.
    • Amapola76Amapola76 Posts: 1,940 Member
      ZazzyKittyn wrote: »
      @BusinessOfThree I don't get a pop up either to claim log in rewards but on my home page after log in I have a square top left under "My Home" that reads the following: "Happy at Home Login Event" with freezer bunny image and a countdown I just click on it and able to claim the week's log in object
      Hopefully this helps you and others
      Live in Canada and just claimed today's

      I still don't have that, either. I'm so confused, and frankly pretty irritated at this point. @EA_Cade said in another post that some of us wouldn't have access until the 13th, but that we would still have weeks to claim to everything. But from what some of you are saying now, it sounds like the first week of rewards has already expired/is about to expire today?

      I can't say this is making me feel like playing more often. It's pretty much the opposite. I've played games with login rewards before, and I usually don't mind them, but this has to be the most poorly designed and implemented reward system I've ever seen.
    • Leanne1989Leanne1989 Posts: 14 New Member
      I dont see anything about the login event? Also not on the new page before loading? Do you have to claim it manually somewhere or is the game downloading it by itself if you log in? If not, I miss all the stuff because I don't know where I have to be or where I have to click on.
    • simgirl1010simgirl1010 Posts: 36,556 Member
      edited June 8
      This video show how to claim rewards.

      https://youtu.be/DH7ReVsC6xA?si=MNJi8PV8ObRujZR1

      https://www.ea.com/games/the-sims/the-sims-4/news/the-sims-4-events?utm_campaign=sims4_hd_ww_ic_soco_twt_ts4-login-events-info-tw&utm_source=twitter&utm_medium=social&cid=80388&ts=1717885994663
    • SimburianSimburian Posts: 6,931 Member
      I suppose one could try saving a lot for the Gallery with all the build/buy items in. Would it transfer to another laptop though?
    • flauschtrudflauschtrud Posts: 254 Member
      @Leanne1989 I don't have it either. No pop-up, no menu tile...
      I make gameplay mods! You can find them at CurseForge.
      My first attempt at creating a Sims comic: The Parker-Goth Legacy.
    • Leanne1989Leanne1989 Posts: 14 New Member
      @flauschtrud yes, I checked again to see if I had overlooked something, but I indeed don't see an event tile. I am playing on a Mac, and you? Could that be the reason maybe? Because I now read on the news and updates pages that it is available for the EA app for Windows and Mac via Origin. However, a few weeks ago, I received a notification from Origin that the EA app for Mac was available and needed to be installed. But it seems to me that there shouldn't be any difference in the start page after launching the game..
    • flauschtrudflauschtrud Posts: 254 Member
      @Leanne1989 I'm on Windows on the EA App and in Germany. It's really weird...
      I make gameplay mods! You can find them at CurseForge.
      My first attempt at creating a Sims comic: The Parker-Goth Legacy.
    • Leanne1989Leanne1989 Posts: 14 New Member
      @flauschtrud I just read in another topic said
      that Germany, the Netherlands, Italy and Australia are excluded from the event.

      I am from the Netherlands and it seems that we (the Netherlands, Germany, etc.) are therefore excluded from the event. I just don't quite understand why.
    • LuvMySimzLuvMySimz Posts: 643 Member
      edited June 12
      flauschtrud wrote: »
      @Leanne1989 I'm on Windows on the EA App and in Germany. It's really weird...

      Same. No login event for me either. I posted in the thread
      https://answers.ea.com/t5/Game-Questions/Happy-Home-Login-Event-not-appearing-on-Main-Menu/td-p/13759188/page/43
      Post edited by LuvMySimz on
      „ - Criticism may not be agreeable, but it's sometimes necessary - “

    • Shanney139Shanney139 Posts: 67 Member
      Leanne1989 wrote: »
      @flauschtrud I just read in another topic said
      that Germany, the Netherlands, Italy and Australia are excluded from the event.

      I am from the Netherlands and it seems that we (the Netherlands, Germany, etc.) are therefore excluded from the event. I just don't quite understand why.

      Wow - really? That's just wrong.
    • SERVERFRASERVERFRA Posts: 7,237 Member
      That's not right, just because simmers are from Europe, they shouldn't be excluded. That's just discrimination & prejudice. Shame on anyone that allowed this.
    • leigheleighe Posts: 58 Member
      I don't have access either and I log into my game everyday and nothing happens.
    This discussion has been closed.
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