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    Why are the forums down for a 2nd day this week?

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    SelinaKylesSelinaKyles Posts: 4,337 Member
    in Forum Ideas & Feedback
    Can a simguru please tell us why the outage is happening? Besides users mentioning it yesterday on various posts, there’s been a silence from the Sims Teams. At least an acknowledgment of it would be nice.

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      lisasc360lisasc360 Posts: 19,289 Member
      Here is a link from the AHQ site with complaints about the site going down since they would prefer for everyone to post issues like that over there.
      https://answers.ea.com/t5/Technical-Issues-PC/Resolved-Can-t-access-Sims-forums/m-p/13131082#M262260
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      https://forums.thesims.com/en_US/discussion/991317/my-sims-stories/p1?new=1


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      SelinaKylesSelinaKyles Posts: 4,337 Member
      Thanks, didn’t realize that was there
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      fujicakes1fujicakes1 Posts: 1,286 Member
      This just made me think of that note in the show Ten Year Old Tom, when the little kids stole the school bus, they said "We stole the bus. It happens." It does indeed happen lol. Not the bus thing, I guess, maybe that does I don't know, but other things. Like the forums going down.
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      SelinaKylesSelinaKyles Posts: 4,337 Member
      Forums are down again, lucky my phone still connected. I’m getting the 😵 face again
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      PandoraTOPandoraTO Posts: 438 Member
      I wonder if we’re on a 20-year-old server or something…
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      cynciecyncie Posts: 4,658 Member
      Same here. I can get in on my phone but not my iPad or computer
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      SimDork23SimDork23 Posts: 524 Member
      cyncie wrote: »
      Same here. I can get in on my phone but not my iPad or computer

      Same exact thing here. It works fine on my phone but not on my iPad.
    • Options
      SimmingalSimmingal Posts: 8,964 Member
      for some reason its giving me desktop site now on my phone and theres no button to switch back to mobile site?
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      SelinaKylesSelinaKyles Posts: 4,337 Member
      edited November 2023
      Simmingal wrote: »
      for some reason its giving me desktop site now on my phone and theres no button to switch back to mobile site?
      If you’re on iPhone, click on the the 2 AA on the left of the URL bar. There will be an option to request mobile or desktop view.
      Im getting the same screen as you but my option says ‘request desktop view’ it believes I’m on mobile view even though it’s not 🫠🫠🫠

      Edit: also do at your own risk, I did it and got the 😵 screen, was only able to connect on the forums cause I had a 2nd tab open!
    • Options
      SimmingalSimmingal Posts: 8,964 Member
      edited November 2023
      turns out on desktop forums can't be accessed at all o_O

      also I'm using android so :sweat_smile:
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      Lucy_HenleyLucy_Henley Posts: 2,971 Member
      Yeah I’ve noticed these problems too. It’s kinda annoying!
      My Stories: Magical Mastersons
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      FreddyFox1234FreddyFox1234 Posts: 509 Member
      I just saw this and can access on my phone too. But very awkward with desktop view.
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      MrManyIdeasMrManyIdeas Posts: 203 Member
      Wanted to check the forum this morning (European time zone) on my Android phone and it was in desktop mode that I can not change (as it seems)! And on my desktop computer the forum is dead when try to log in . This problems have been going on for quite some time now and it's very annoying! Fix this or I have to decide if I want to stay or not. :s
    • Options
      EA_CadeEA_Cade Posts: 7,336 EA Community Manager
      SelinaKyles wrote: »
      Can a simguru please tell us why the outage is happening? Besides users mentioning it yesterday on various posts, there’s been a silence from the Sims Teams. At least an acknowledgment of it would be nice.

      We wish we knew what was going on as well, we've been working with our forum host to get to the root of the issue for about a week now.

      All I can do for now is apologize for the outages and recommend checking AHQ for threads related to them as I try to keep that site updated.
      Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here. 9alz5vu73pb0.png
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      simgirl1010simgirl1010 Posts: 35,883 Member
      edited November 2023
      I can only access the site on my phone on Microsoft Edge. Get the standard message on Firefox and Chrome.

      No access at all on my laptop.

      Lol I'm afraid to close my browser in case I can't get back on. And please don't let me hit the wrong button and close it accidentally. I've been known to do that. 😄

      ETA: Also a few I've been in contact with on Discord are still unable to get on at all.
    • Options
      EA_CadeEA_Cade Posts: 7,336 EA Community Manager
      simgirl1010 wrote: »
      I can only access the site on my phone on Microsoft Edge. Get the standard message on Firefox and Chrome.

      No access at all on my laptop.

      Lol I'm afraid to close my browser in case I can't get back on. And please don't let me hit the wrong button and close it accidentally. I've been known to do that. 😄

      ETA: Also a few I've been in contact with on Discord are still unable to get on at all.

      Odd. I'm on Chrome and haven't had any issues for about an hour now on PC and Mobile.
      Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here. 9alz5vu73pb0.png
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      simgirl1010simgirl1010 Posts: 35,883 Member
      Oops. 🫢 Just checked and all is working.
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      SelinaKylesSelinaKyles Posts: 4,337 Member
      EA_Cade wrote: »
      SelinaKyles wrote: »
      Can a simguru please tell us why the outage is happening? Besides users mentioning it yesterday on various posts, there’s been a silence from the Sims Teams. At least an acknowledgment of it would be nice.

      We wish we knew what was going on as well, we've been working with our forum host to get to the root of the issue for about a week now.

      All I can do for now is apologize for the outages and recommend checking AHQ for threads related to them as I try to keep that site updated.

      Thank you
      It’s a shame the outages are suddenly happening, especially now with the new pack announced. I really hope that you’re able to get to the bottom of this with the forum host.
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      alanmichael1alanmichael1 Posts: 5,405 Member
      Still only Desktop View on my Android Phone
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      SimmingalSimmingal Posts: 8,964 Member
      Microsoft Edge on pc now loads page at least
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      DaniRose2143DaniRose2143 Posts: 8,856 Member
      I use Safari on both my phone and computer and I all I saw for the last 24 hours or so was the message. I never log off so that may be why I wasn't able to get in like others were able to.

      I'm just happy I can get in here now. I hope this gets cleared up soon because forumus interruptus is a horrible condition.
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      EllupelluelluEllupelluellu Posts: 6,929 Member
      DaniRose2143 wrote: »
      forumus interruptus is a horrible condition.
      I was told I did not need much to be angry this morning :D

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      Oh I may weep forevermore, My love will never die..

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      DaniRose2143DaniRose2143 Posts: 8,856 Member
      Ellupelluellu wrote: »
      DaniRose2143 wrote: »
      forumus interruptus is a horrible condition.
      I was told I did not need much to be angry this morning :D

      I wasn't quite that bad, but close. I hang out or pop in and have a look around so much every day that when I can't get in I feel totally lost.🙂 I always have my phone close so I can pop in for a minute even when I'm doing other things.

      I'm very happy right now!😁
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      Lenny_OggLenny_Ogg Posts: 3,696 Member

      When the forum was down a few days ago there once was another site that lead me to the Vanilla Forum Status Page (which is the host. You can see it when you scroll all the way down to the right)
      And while there is the downtime from october 26th mentioned, for the other days after that (where the forum was down for a few times), they stated there were no incidents reported. Maybe someone should let them know?
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      telemwilltelemwill Posts: 1,752 Member
      Simmingal wrote: »
      for some reason its giving me desktop site now on my phone and theres no button to switch back to mobile site?

      Yes, this is happening to me too. I'm on Android.
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