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EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe
songsmith2003
Posts: 1,461 Member
in The Sims 2
Can anyone tell me if Double Deluxe is the same as Sims 2 Ultimate? AFIAK it's not. I asked if this was the same game I had in Origin. I also asked why 25-30 pages of sims 3 store purchases were shown as "placeholder" with no purchase info. This was my response:
Thank you for contacting EA help. My name is Gaurav and I would assist you with your issue today.
I hope you are doing well.
As I can see that your issue is related to a query related to Sims 2. Since this game has been discontinued long time back, we have no idea as what will you get in Double Deluxe edition.
It was nice assisting you.
If you have any further questions regarding this or any other issues, please do not hesitate to let us know.
Thank you again for contacting EA help. Be safe, stay healthy and take care of yourself!
I am aware Sims 2 is not supported, but this was a purchase question. I own all Sims 2 expansion and stuff packs which is why I was offered the Ultimate collection to begin with. I suppose they don't consider it a "purchase," but it was offered via EA. They shouldn't just yank it because they no longer support their game.
Thank you for contacting EA help. My name is Gaurav and I would assist you with your issue today.
I hope you are doing well.
As I can see that your issue is related to a query related to Sims 2. Since this game has been discontinued long time back, we have no idea as what will you get in Double Deluxe edition.
It was nice assisting you.
If you have any further questions regarding this or any other issues, please do not hesitate to let us know.
Thank you again for contacting EA help. Be safe, stay healthy and take care of yourself!
I am aware Sims 2 is not supported, but this was a purchase question. I own all Sims 2 expansion and stuff packs which is why I was offered the Ultimate collection to begin with. I suppose they don't consider it a "purchase," but it was offered via EA. They shouldn't just yank it because they no longer support their game.
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The Sims 2 Ultimate Collection comes with The Sims 2 Holiday Stuff pack which wasn't with the double deluxe and the Best of Sims 2 collections.
http://store.thesims3.com/myWishlist.html?persona=lisasc360
My stories on this site:
https://forums.thesims.com/en_US/discussion/991317/my-sims-stories/p1?new=1
When I look online, all I see is that Double Deluxe contains only Sims 2 base game, nightlife, and the Celebration stuff Pack. This sounds pretty bad that there was a change like that.
I love having the Sims 2 Ultimate Collection, and I haven't switched to the EA App yet. @songsmith2003 Can you try reinstalling Origin? Or is that no longer an option?
That sounds especially odd with the Sims 3 store purchases, too. I'm not looking forward to the day when Origin doesn't run any more, if those kinds of changes are going to happen without warning or explanation.
I don't know if attempting to download that thing results in installing UC or DD. My EA App recognizes my UC with that wrong DD cover, but with the correct product key (the key I used for UC).
Try and download the game. I guess it should create a folder in the name of UC, instead of DD.
Did you check the game files to see if they were all there?
Does TS2UC show on the App?
Origin had a Fix option, does the app?
Sorry, I can't help. I'm not going to install the app.
I also remember EA guaranteeing us that if we registered our TS2 games to Origin, they would keep them for us and we could ALWAYs play them. I knew they lied. I kept my disks and registered them. I wish I had the screen shot from back them but that was several computers ago.
Me too! I actually have the base game on another account since i wasn't 18 when i purchased the game, well my dad anyways. I Can't quite explain how i didn't get ultimate collection- perhaps because sims 3 was always annoying, and origin was annoying too. But i have all the cds, and launch from them. this is why i don't really like online collection stuff.
Sims 2 (All EPs/SPs)
Sims 3 Showtime
Sims 3 Generations
My Sims 3 profile page: https://mypage.thesims3.com/mypage/Sunflowergal227
Then I just today tried to get The Sims 2 to install and find they switched it to Double Deluxe which is NOT the same as Ultimate Collection, but when I push to install it, instead of it doing the same thing as it does with The Sims 4 or even The Sims 3, a box pops up telling me to download it in my browser, which I do, and it says in the box to find the place to install it then in the download, which I did, but though a thing comes up asking if I want to install it, then another box pops up telling me there was some error, that it may be corrupt or something!
But how can it be corrupt when I just got it from EA? So I can't play The Sims 3, because it won't launch, and I can't even install The Sims 2, all because EA/Maxis changed the launcher or made some other changes to The Sims 2 Ultimate Collection!
I am wondering now if they did that to make more of us stop playing The Sims 3 or The Sims 2, and go buy The Sims 4 instead, but I already own the The Sims 4, and I love it, I just want to play the other 2 as well!
And since they refuse to help with either really, I know for sure anyway that they wont help me get the Sims 2 back again! I wonder if they didn't mess it up on purpose because they plan on re-releasing a new The Sims 2 Ultimate Collection remastered and they want us all to buy it!
@pookysimslover, @EA_Cade made a mention about TS2 UC showing up as Double Deluxe over in the thread that I will provide. He also has a link for the EA App page for anyone who has problems with app so that we can post our issues over there.
https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now#latest
http://store.thesims3.com/myWishlist.html?persona=lisasc360
My stories on this site:
https://forums.thesims.com/en_US/discussion/991317/my-sims-stories/p1?new=1
@pookysimslover Yes, Sims 2 is a mess in the EA app, it shows Double Deluxe and then when try to download, it gives you a zip file that is actually trying to install the Store Edition, but it just errors out. I was really annoyed because I still play Sims 2 a lot, but oddly, I found that I can still play it just fine if I use the desktop shortcut to start it.
I get the same error, it's trying to install the sims 2 store edition and not the game. I'm still using origin to play my sims 2 game and not EA App.
They need to fix the EA App, it's trying to install the EA store edition and not the game, the only thing I get information about the zip file which turn out to be the store for the sims 2 game and not the game.
But I don't get a desktop shortcut at all, because nothing gets installed! I tried to get EA help to well help, but they keep giving me the run around, telling me to go to Answers HQ, but I have been there and posted there and on EA help, even on Twitter, but they don't help, instead they all say the exact same thing, word for word, because it's automated or they're just copying and pasting something EA tells them to say, because they don't care about The Sims 3, The Sims 2 or The Sims Medieval, which also won't work, it installs, but like The Sims 3, it won't play!
As for the weirdness in my account purchase history online (purchases but no record of what was purchased) I discovered I had to go to the online store, log in and DL from the store. AFAIK nothing is missing. I haven't checked to see if this action fixed the records EA has. I was just happy to see I am credited with (sometimes) 10+ old purchases (not that I shouldn't be). Not sure if anyone else has had their purchase history evaporate like I did, so wanted to tell everyone how I managed it.
https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now/p5
http://store.thesims3.com/myWishlist.html?persona=lisasc360
My stories on this site:
https://forums.thesims.com/en_US/discussion/991317/my-sims-stories/p1?new=1