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The Sims Forums Mobile Site Is Not Working On Phones

TeeSeaTeeSea Posts: 1,556 Member
edited April 2022 in Forum Ideas & Feedback
I can't get anything but a "Something Went Wrong" page when I try to use The Sims Forums on my iPhone. Has this happened to anyone else? I don't have any problems using my computer on The Sims Forums.
Post edited by EA_Solaire on

Comments

  • cynciecyncie Posts: 4,553 Member
    Same. Started this afternoon.
  • RedShoe7RedShoe7 Posts: 705 Member
    Me too.
  • TeeSeaTeeSea Posts: 1,556 Member
    edited April 2022
    I can access the forums no problem using my iPad. I tried both Safari and Chrome on my iPhone and neither worked.
    It has something to do with when you sign in on the mobile website.
    If you set your iPhone to Request Desktop Websites you can sign in and the forms work.
  • SimmingalSimmingal Posts: 8,888 Member
    edited April 2022
    also not on my android phone so maybe its to do with phones etc in general?
    it just says '' Something has gone wrong''
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  • GraceyManorGraceyManor Posts: 20,079 Member
    edited April 2022
    I am having the same issue, I contacted support and was told I have a sanction on my account.
    Glad I'm not the only one having this issue.
  • TeeSeaTeeSea Posts: 1,556 Member
    @GraceyManor
    Why would you still be able to use the forums if you have a sanction on your account? That makes no sense.

    @GraceyManor, @Simmingal, @RedShoe7, @cyncie
    You can still use the forums on your phones if you set your browser settings to Request Desktop Website. I'm pretty sure it's got something to do with the Mobile Website.
  • GraceyManorGraceyManor Posts: 20,079 Member
    @TeeSea
    I know right? I contacted the terms & service people
    and they said they see no sanctions on my account, so I'm not sure where
    that came from lol
  • EA_CadeEA_Cade Posts: 7,265 EA Community Manager
    Hey all,

    This issue is currently under investigation with our forum hosting provider. I'll provide updates here as I'm able. In the meantime, it looks like the desktop site is unaffected by this issue.

    Thanks for your patience while we sort this one out.
    Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here. 9alz5vu73pb0.png
  • luthienrisingluthienrising Posts: 37,617 Member
    Thanks @EA_Cade ! Have also run into this
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  • SweetieWright_84SweetieWright_84 Posts: 4,120 Member
    I just wanted to add, it's not just iPhone but android as well. Thanks @EA_Cade.
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  • EA_CadeEA_Cade Posts: 7,265 EA Community Manager
    I just wanted to add, it's not just iPhone but android as well. Thanks @EA_Cade.

    Yup, happening to me as well on my Samsung 😭
    Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here. 9alz5vu73pb0.png
  • TeeSeaTeeSea Posts: 1,556 Member
    @EA_Cade
    Thanks for checking into this!
  • simgirl1010simgirl1010 Posts: 35,710 Member
    I'm on Android, Pixel 5, Firefox. No issues.
  • EA_CadeEA_Cade Posts: 7,265 EA Community Manager
    I'm on Android, Pixel 5, Firefox. No issues.

    It doesn't appear to be effecting everyone which is the issue. We've replicated internally on Chrome, Firefox and Safari across multiple brands of device types.
    Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here. 9alz5vu73pb0.png
  • GraceyManorGraceyManor Posts: 20,079 Member
    It effects me but not my friend
  • EA_CadeEA_Cade Posts: 7,265 EA Community Manager
    Hey all,

    Can you let me know if this is still happening for you now? We believe the issue has been resolved.
    Found a Bug? Let us know here. Having a technical issue with your game? Reach out to us here. 9alz5vu73pb0.png
  • TeeSeaTeeSea Posts: 1,556 Member
    @EA_Cade
    Thank you for fixing the problem! It’s working on my phone now.
  • SimmingalSimmingal Posts: 8,888 Member
    It was working on and off before with mobile site

    so i quickly switched my phone to full site mode cause i was paranoid of getting kicked out again :sweat_smile:

    but at least full site mode works on my phone too..
    . do i dare to try the mobile site
    *sweats nervously gathering courage to press button*
    ⭐️ AHQ Champion πŸ¦‡ Vlad Advocate πŸ‰ Team Dragons
    🏑 Gallery πŸ“– Stories 🌍 World Project πŸ₯” MOD/CC Free
  • SimmingalSimmingal Posts: 8,888 Member
    okay I'll press the button if i am not seen again some minutes after this post i got locked out *performs lucky rituals*
    ⭐️ AHQ Champion πŸ¦‡ Vlad Advocate πŸ‰ Team Dragons
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  • SimmingalSimmingal Posts: 8,888 Member
    okay for now I am still here and the evil forces did not lock me out *whew*
    ⭐️ AHQ Champion πŸ¦‡ Vlad Advocate πŸ‰ Team Dragons
    🏑 Gallery πŸ“– Stories 🌍 World Project πŸ₯” MOD/CC Free
  • ChuChuExpressChuChuExpress Posts: 3,228 Member
    It was not working for me earlier in the day, but now it's working! I don't have to zoom in!
    e6581e69b0d7d8f9e02cb1e30b50f464959bfb2a.png
    Sims 4 Family: Benjamin, Shine, Princess Roddy, Sophia and Hamish Furystrykar and Shelly Heart. Princess Roddy is my avatar, and he's a boy!
    Let those smiles spread!
  • BabykittyjadeBabykittyjade Posts: 4,975 Member
    Mine just now started working. I thought I was banned πŸ˜… I was like nooooooooooo I promise I didn't do it! 😭😭😭😭😭
    Zombies, oh please oh please give us zombies!! :'(
  • GraceyManorGraceyManor Posts: 20,079 Member
    edited April 2022
    Mine just now started working. I thought I was banned πŸ˜… I was like nooooooooooo I promise I didn't do it! 😭😭😭😭😭

    I thought the same thing.
    It is now working for me though.=)
  • Calico45Calico45 Posts: 2,038 Member
    On my Note 8 I couldn't access for 3 days. Just got it back today.
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