I have recently purchased Moschino Stuff Pack with no knowledge that the freelance photography wasn't working correctly. The task/actions bar don't show a task that is completed even though it has been done. Like uploading a photograph to simstagram - that approved photograph is now gone, I can't reupload it to simstagram.
I basically purchased myself a pack that isn't 100% working and possibly have to wait a month for this to be fixed.
Do you think EA should advertise whatever is currently broken on the pack - some of these features are the main gameplay of the pack. If it is broken? What's the point in selling something that is faulty without the costumer's knowledge? Even if it is going to be fixed in a monthly update.
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There are some things that are broken on specific platforms: something that works just fine on PC but doesn't on Mac even, let alone between those and console. Sometimes things break because of a combination of packs that someone has.
The QA team at the moment doesn't have a connection to the sales front. What already is there is Answers HQ and the lovely folks there who are maintaining the known bugs list. So we already have a way to check if there are any major bugs in a pack before purchase.
The bugs are annoying (and at times game-breaking) but realistically, maintaining that sort of information doesn't seem viable due to the sheer variety of reasons for the bugs.
Although it is ideal for us, but it is a bad move for any company to tell the consumers/customers that they're selling a "broken" product. They're not only selling a product, but they are also forming a trust between seller & buyer. Towards the end, whenever any brands are selling their products, they believe that the products are of the highest quality, set by the company. Once the product is released to the market, the best thing that they could do is, to acknowledge any problem arise & try to solve it ASAP, just like what they're currently practise.
Just wondering, would you be okay to buy IF they're promoting the pack by saying, "The Moschino pack has a lot of interesting features, but the photography career is not working properly, hence, purchase at your own risk".
Anywho, as a consumer/customer, we should be able to tell & perhaps do a little bit of research before we purchased the product so that we won't be disappointed. Moreover, the bugs are known, hence those who purchased it later should be aware of the consequences when they bought the product.
If nothing else, I think at least their marketing should be aware, I was pretty annoyed when their twitter had this advertising thing with celebrities recently and they showed animations from get famous, a pack where the career does not work.
Interesting point to think about really.. I guess the fact they have an ongoing bug team gives them a grey area, as surely there’s laws about this kind of stuff?
Indeed. The best course of action would be to not release a product/service that has bugs and to resolve to fix them when they do arise.
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http://forums.thesims.com/en_US/discussion/924539/features-that-needs-depth-and-ways-to-improve
We see game patches with fixes about once a month. Things take time.
But that bug was fixed within one month never to return. ETA: Any EP bugs were on schedule to be fixed within the month of release of an EP for TS2. ETA: It also didn't corrupt entire neighborhoods. The bug was the family relationships were matched to stray dogs etc....very little corruption and could still play the hood for years.
True. Once i noticed a bug that i wouldn't find anyone complaining about and i got very surprised that i needed to go to a different site to point it out. I didn't even know about that site before. There should be a bug category here in the forum. My mind went exactly there: it's harder to keep track of existing bugs and harder to point them out. And it shouldn't be imo.
After all, sometimes people encounter a bug that is triggered by the way that they play, not just what kind of system they're on or what packs they have installed. Someone who never plays families will never see the glitch where the "Play" animation will turn into a horror show of arms pointing straight at the floor while the legs and torso spin around and the Toddler stands on the floor if the action is carried out in a narrow space. Someone who plays families at least every once in a while will see that glitch, especially if they also play in houses that are full of narrow or crowded spaces (as one will no doubt end up doing in TS4 with how tiny most of the lots are...20x30 is TOO SMALL!!). Or the "demon Baby" glitch that was happening shortly after launch. People who weren't playing families were not seeing it, even if they did have those Intel chips in their computers, but people who had the Intel chips and played families were seeing it. This is why diversity of hardware, playstyle, and pack configuration is so important for testing TS4.
I know I can be a little long-winded sometimes, but my point is that this game and its DLC doesn't need a warning label to tell everyone what's broken, it needs better pre-launch bug testing and more time and development dollars invested in fixing the bugs that crop up during testing in order to ensure a smooth and satisfactory content launch. You know the old adage, "A stitch in time saves nine."
I feel like each game platform needs a QA department that actually plays the games it allows on its stores to verify all elements are working as they should be.
I was reading an article the other day where this game developer was upset because his game got removed from the Switch shop in some countries because his game rating changed. He was responsible for releasing an update to the game that would drop the rating back to E for Everyone instead of 12+ or something like that. I like the idea that platforms are constantly reviewing things.