Forum Announcement, Click Here to Read More From EA_Cade.
Sims 4 DLC is not refundable! But it SHOULD be.
EnjoyfulSimmer
Posts: 1,242 Member
If someone wants a refund within 24 hours of buying one of your games, they should be able to get one.
"Let Our Hearts And Hands Be Streched Out In Compassion Toward Others."
3
This discussion has been closed.
Comments
They do need to explain more why this refers to your refund request. Make sure you save pics. etc with dates to back up any claim. Usually an email helps but I don't know if that is available. I don't want a refund myself.
they just say that dlc is non-refundable. and when i remind them that the site says if the game isnt working properly they will refund it, they tell me they are about to sign out of the chat
Origin says they're not refundable under their great game guarantee because they're not actually games themselves, they're add ons, but there are certain points you can make to sway them. I listed bugs in my request when I got my money back.
https://twitter.com/EAHelp
The fact I asked in less than 24 hours was a factor too, looking back at the ticket. Timing and evidence of bugs are big points to include.
I don't see how your case is different from mine. Something didn't work as intended, I owned the pack for less than 24 hours, I got a refund. If I got one with those factors in mind then I don't see why they shouldn't give you one as well.
Whatever the case, don't give up because it is certainly possible to get one, regardless of what they say.
Every advisor i chat with refused and tell me dlc is non refundable. No matter how soon. And when I tell them it doesnt work they dont care at all. So....thats very encouraging for future business with them lmao
Yes that is sad and you are right they do not care as they got your money. Another reason I do not pay full price as I do not mind losing a little bit of money to a lot of money because $40 does add up and if they are full of bugs that may never get addressed.
You possibly got a refund because they know you can call up your cc company and ask them to stop the payment. If they get involved EA doesn't get paid so it's probably not worth their trouble for a cc company to start a complaint, too. If you dispute a charge with a cc company they will usually try to get your money back because technically you aren't aware there is no refund for dlc until you get an email and cc companies frown on that for their customers.
I'll add something I learned that really helps when I'm mad as hops at a company but dealing with some service rep who didn't cause the problem: I tell them I'm very angry at the situation but I am NOT mad at the person I'm talking to & I don't blame them; this makes it possible for them to listen to me without getting all defensive (they seldom love their employer either, heh). Also, if they tell me they can't do what I ask, I very very politely ask them to let me talk to their supervisor--again that I'm not mad at them or dissatisfied with them, but since they don't have the authority to do what I'm asking, I'd like to discuss my problem with the supervisor. I've sometimes gone up a number of organizational ranks until I found someone with the authority to do what I wanted. Othertimes, I hit a dead end. It's a useful technique, though, to resolving issues w/a company BEFORE filing a formal complaint. Oh--and keep careful notes of who you talked to, & the exact times & dates. If I don't catch the name, I ask them to repeat it, and spell it if I don't know how. Keep notes, too, of what you discuss, & what the rep tells you. Otherwise, you won't remember the details when you need 'em.
Hope some of that is helpful, & apologies if you already know all that.
Edited because my postscript got mixed in with my quote. Sorry! can't seem to fix that but will keep trying...
This game should not be bought at all, actually. They will never get another penny from me, i dont care what they come out with.
i talked to several EA advisors and they all refused. I may try one more time but thats it. Im through @PrincipleOfEntropy
When it comes to The Sims 4, I don't buy DLC unless it's discounted, usually 50% off. I feel EA half-bakes most of these packs, so I give them half of what they deserve in return.
And then there are packs like Strangerville which I wouldn't touch with a 50 foot pole.