Comments

• igazor Posts: 19,330 Member

  March 2019 edited March 2019

  The first step to fix that is to clear your Internet Explorer cache and cookies, being certain to not preserve data for Favorites (deselect that option). Even if you never use IE as a browser or it is not very accessible to you as might be the case on Win 10, the game and the Launcher do and the cache/cookie data will often get junked up.
  
  For a visual: https://kb.wisc.edu/page.php?id=15141
  
  The second step if that's not enough is to change your password (again).

  
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• suzses Posts: 2,433 Member

  March 2019

  I don't remember needing to log into the launcher to install store content. If I'm logged in on the S3 site and can download it, I can also install it. Maybe you're doing something different? However, to fix the password problem, it usually works to clear your Internet Explorer cache. I know you likely don't use it, but (in case you haven't run across this info) the game still does. If you're on Windows 10, you can find it under Windows Accessories.

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• AthenaOnyx Posts: 3,921 Member

  March 2019

  After about 3 hours of chatting with EA tech support and trying numerous things they finally gave me the solution igazor gave me in one shot. LOL. I needed to clean out my internet cache files.
  
  There was no way around it. I either needed to log into the launcher or in the game itself. neither would work.
  
  Thanks everyone!

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• Sketch793 Posts: 1,218 Member

  March 2019

  Thanks from me also.

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