Gallery is still down; thread was closed out

sleekoduck87 · September 2018

Since the new policy seems to be to close out repair threads without resolving the issue, this is still going on: https://forums.thesims.com/en_US/discussion/946795/when-will-this-mess-with-the-gallery-be-fixed#latest

1. I cleaned out all the cache files
2. I have no CC/mods
3. I repaired the game

When I try to upload to the Gallery, it still freezes up the game. I guess "customer service" means charging an arm and a leg for a video game, and refusing to address the bugs in it.

These ongoing issues are taking a lot of the fun out of the game. When is someone going to fix them instead of just closing help threads without addressing them?

Winthorpe · September 2018

I can't access the gallery too.

crinrict · September 2018

The gallery is down currently, I can verify.

Please use this thread to post about it: https://answers.ea.com/t5/Technical-Issues-PC/Gallery-Issues-No-Results-Sept-1st-2018/td-p/7015814/jump-to/first-unread-message

Boardwalk · September 2018

Just when I was about to do my first cool upload :(

EA_Lanna · September 2018

sleekoduck87 wrote: »

Since the new policy seems to be to close out repair threads without resolving the issue, this is still going on...These ongoing issues are taking a lot of the fun out of the game. When is someone going to fix them instead of just closing help threads without addressing them?

Folks I understand change is frustrating and I know posting Bug reports and issues on AHQ is going to take some getting used too. As many of you know, there have been changes made to The Sims 4 Help center section. EA_Mage has made a thread to share those changes and expand why but in short, we are asking players to keep these posts to the Bugs and Issues section on AHQ. Before, the information was divided between the sites, making it more difficult that it needed to be for the teams to be able to gather this information in order to address the issues and help get a fix out there for you guys. By have a dedicated space it helps everyone investigating the reports to better track the issues i.e. identify the problem, gather data, prioritise bugs impacting the Community, etc.

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As a general reminder, please be mindful of the forum rules when posting. It is not ok to make a thread or post to pass comment on moderation. This is in our forum rules under the Don'ts:

Chat about moderation. Our moderators are here to keep this place happy and helpful for everyone. Discussing the way they do things is not okay.

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crinrict wrote: »

The gallery is down currently, I can verify.

Please use this thread to post about it: https://answers.ea.com/t5/Technical-Issues-PC/Gallery-Issues-No-Results-Sept-1st-2018/td-p/7015814/jump-to/first-unread-message

Thanks for sharing that link @crinrict.

@sleekoduck87, @Winthorpe and @Boardwalk could you pop into that link on AHQ and add a 'MeToo' or post to that thread? MeToo's help show how many players are experiencing that issue and this can help when it comes to prioritizing bugs and posting offers additional information not already provided.

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Gallery is still down; thread was closed out

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