Since the new policy seems to be to close out repair threads without resolving the issue, this is still going on: https://forums.thesims.com/en_US/discussion/946795/when-will-this-mess-with-the-gallery-be-fixed#latest
1. I cleaned out all the cache files
2. I have no CC/mods
3. I repaired the game
When I try to upload to the Gallery, it still freezes up the game. I guess "customer service" means charging an arm and a leg for a video game, and refusing to address the bugs in it.
These ongoing issues are taking a lot of the fun out of the game. When is someone going to fix them instead of just closing help threads without addressing them?