Showtime Katy Perry Exclusive Items Missing?

StutteredScreams · May 2016

Hi guys,
I had to reset my PC not long ago, and when I re-installed The Sims 3 and all of my Expansion Packs I found that I was missing my exclusive items from Showtime Katy Perry.
I have been in contact with EA Help about this issue but we've come to a dead end. I've done all I should have to do to get my missing content back and it is still nowhere to be found, so they've sent me here to the forums to ask for your help.
Has anyone else experienced or knows of this problem, and do you know how to get the items back?
Please reply with any and all suggestions you can think of, as I'm really stuck here and want my exclusive items back as soon as possible.
Thank you, Sam.

lisasc360 · May 2016

Did you check your Purchase History on the old TS3 site?

StutteredScreams · May 2016

Yes @lisasc360 I followed that advice from EA Help and found the 'Katy Perry Collectors Edition Set' then re-downloaded it and installed it, but still the items didn't show up in game.

DNARequestTeam · June 2016

Hi! That's happened to me before, and I found the items in the collection folder for Showtime. It was weird because they weren't in the regular spots divided by category. I hope you find them! Nothing more frustrating than having content not behaving.

StutteredScreams · June 2016

Thanks @DNARequestTeam for your suggestion, I'll have to check the build-a-buy Showtime items list when I next log on. Unfortunately that didn't work in the create-a-sim items list, as I still can't find the exclusive hairstyle and clothing.

06Bon06 · July 2016

I have the same problem. The content always uninstalls itself before i can ever use it

StutteredScreams · July 2016

@06Bon06 I'm sorry to hear you're having this trouble as well, it's very annoying that we can't use the content we payed for.
Unfortunately I haven't found any answers so far to solve our problem either, hopefully someone else will happen upon this thread that knows how to fix the issue.

06Bon06 · July 2016

StutteredScreams wrote: »

@06Bon06 I'm sorry to hear you're having this trouble as well, it's very annoying that we can't use the content we payed for.
Unfortunately I haven't found any answers so far to solve our problem either, hopefully someone else will happen upon this thread that knows how to fix the issue.

I hope so, I'd actually like to use the ST objects but I have never been able to successfully install them so I've kinda given up ahah.

5782341b77vl · April 2017

I'm also missing my Katy Perry items.

My original PC was destroyed by Hurricane Matthew back in October. After reinstalling EVERYTHING, I discovered my Katy Perry stuff (hairdo, Fruit Dress, Watermelon Rompers, Everything) was missing.

I'm not sure what to do now.

cutieje · June 2018

............

The Sims Forums

Showtime Katy Perry Exclusive Items Missing?

Comments