No Family Portrait

sunman502 · May 2018

I had installed Sims Mobile over the weekend and I got no pop-up window to claim that picture frame that new Sims Mobile players were suppose to get when installing Sims Mobile. How was that suppose to work?

rosemow · May 2018

Hello
You receive the family picture frame in Sims 4 game , not in Sims mobile. There is aleady a family portrait on the wall in Sims Mobile. You receive clothing in the Sims Mobile.
This link has a picture of the rewards in the spoiler section,
https://answers.ea.com/t5/Game-Information/FAQ-The-Sims-4-PC-Mac-and-The-Sims-Mobile-promotion/td-p/6758527

sunman502 · May 2018

rosemow wrote: »

Hello
You receive the family picture frame in Sims 4 game , not in Sims mobile. There is aleady a family portrait on the wall in Sims Mobile. You receive clothing in the Sims Mobile.
This link has a picture of the rewards in the spoiler section,
https://answers.ea.com/t5/Game-Information/FAQ-The-Sims-4-PC-Mac-and-The-Sims-Mobile-promotion/td-p/6758527

Oh okay, thank you rosemow. Well now I have a problem with that because the Email address that I used for Sims Mobile is not the same as the Email address that I use for here. And the Email address that I use to log-in here is the same on my Origin account. I wonder if I can have two Email addresses registered with the EA/Origin account department.

rosemow · May 2018

You may need to be in touch with EA help and do a live chat with the EA staff there
https://help.ea.com/en/

sunman502 · May 2018

rosemow wrote: »

You may need to be in touch with EA help and do a live chat with the EA staff there
https://help.ea.com/en/

I thought that I might have to do that. Thank you rosemow.

rosemow · May 2018

You’re welcome

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No Family Portrait

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