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I'm Just Trying to Email EA's Support Team....
Hintomint82
Posts: 462 Member
I'm feeling more than a bit frustrated at the EA support website. I have a technical inquiry that's not critical, but it is important to me, and I've been trying to get an e-mail address where I can send my question. Unfortunately, the whole "let us figure out the best way for you to contact us" method of the website, keeps taking me in circles. I can't get it to give me the option to send an e-mail at all, which would be the most convenient way for me to communicate with the support team about this issue. If anyone knows an e-mail address for EA customer support, I would appreciate it being given to me. I'm tired of being given the runaround by the website. What I want is too specific for the interface, and it's really unfair that they don't give you the option to tell them that. I understand that they're "trying to be helpful," but in this way, the support website is making it harder to get help.
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There is no email to contact EA. You either have to contact them through chat or if your in the USA you can request a phone call back during EA open business hours which are Pacific time. This call back option will only appear during their normal business hours https://help.ea.com/en/contact-us/
https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/
https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/
There's more Account help here if those don't help. They line out the steps to take for each scenario:
https://help.ea.com/en/origin/origin/
If you want to respond to me please make sure to @ me.
I did this a few weeks ago (I had all of my Sims 3 games registered on my old Origin account and wanted them merging with my new account which I bought Sims 4 on) and I managed to get onto a live chat. The guy was really helpful and managed to transfer my games over without any issues - can you not get the live chat option?
I did not see your post above mine. Anything that has to do with accounts you have to contact EA directly. I posted above how to contact them
They can't help with accounts. It's a security issue. Anything to do with accounts you must contact an EA representative directly. They will ask you personal questions to verify it's your account
This is exactly what I did before Sims 4 came out (I wanted all my plumbob lights, lol). The live chat was extremely helpful.
House: Hufflepuff | Wand: Ebony wood w/a unicorn hair core, 9 ¾"
Origin ID: meggles87 | twitter | simblr
Unfortunately that is the only way to contact EA if you don't live in the USA. There is nothing anyone can do to help in this forum when it comes to account issues. If you can't get through I would try again after you get off of work
Make sure you have all your redeem codes etc., to hand (written down) and the passwords for everything. If you have Windows 10 be prepared to find that it doesn't support some older EA games anyway. EA asked us to re-register to use one name for all sites and games only, several years ago. Did you miss that?
PS: I found it much easier after I told them I wasn't a fast typer and they didn't rush me after that!
Hello @schannon
Try seeing if there is an option to get EA to ring you back.
If you continue to have issues and can't log into your EA account to talk to EA through live chat, you may need to make a new temporary origin account, and use that to explain about your origin password not working.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
http://tinyurl.com/rosemow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
live chat might not be working because of the holiday weekend, perhaps. you might have to wait until after or try another method
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