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Can't get connected to the Gallery in Game

I haven't played Sims 4 since December, but now that I want to play I can't get into the gallery to download some lots that I want to use.

I checked the previous threads on this sort of issue, and have tried all the things that were requested, but I am unable to get connected to the gallery in game. I have tried uninstalling and reinstalling both Origin and Sims4, but I still can't get connected. When I load the game and click on the gallery I get a message that says I am offline, I then try to connect and it won't connect.

I have contacted Origin/EA support and they can't seem to help me either. I even contacted Apple for another reason and brought up this issue and they couldn't find anything either.

Can someone help me figure this out.

Thanks.
Tina

Comments

  • SimburianSimburian Posts: 6,907 Member
    Same on the Windows PC. All we can do is wait until they sort it out.
  • msarobixmsarobix Posts: 192 Member
    So is this a known issue with EA?
  • Tremayne4260Tremayne4260 Posts: 3,126 Member
    It's a known issue. If you use CC in your game, it has been known to prevent the game from connecting to the Gallery. Try removing it and seeing if you can connect then. You can always add the CC back.
    Second Star to the Right and Straight on 'til Morning.
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