Home› Forum Archive› The Sims 4 Help Center Archive› Mac - Technical Discussions
  • Categories
  • Discussions
  • Activity
  • Best Of...
    • January 21: Today is patch day! 😃 To read the patch notes, click here!
    January 15 - Is everyone ready for the Friday Highlights? Check them out here.
    Welcome to all new Simmers joining us over the holiday season! 🎉 Have fun on the forum and please make sure you check out the forum rules and
    the rules about necroposting.
    You are browsing an archived read-only section of the forums. The Sims 4 Help Center can now be found here.

    - The Sims 4 help, troubleshooting & BUG Thread -

    1…1112141617…24

    Comments

    • BluebellFloraBluebellFlora Posts: 7,089 Member
      SimGuruModSquad wrote: »
      Hi @IchigoUsagi @BluebellFlora

      If you do have an Nvidia card I would first suggest upgrading your video card drivers from NVidia and seeing if that corrects the problem:

      For OSX 10.11.1 : http://www.nvidia.com/download/driverResults.aspx/93555/en-us
      For OSX 10.11.2 : http://www.nvidia.com/download/driverResults.aspx/96651/en-us

      Let me know if that works for you.

      Thanks,
      SGMS

      Thanks @SimGuruModSquad

      This update through NVIDIA is unprecedented on iMacs and 15" MacBook Pros as all driver updates come from Apple. I notice that this is aimed at Mac Pro users who can upgrade their cards, all other Macs mentioned are beta support so there may be issues. How compatible is this update on the mentioned iMacs and MacBook Pros? Have you guys tested it?

      My worry is that if people update and it causes an issue they will have to go through the hassle of reinstalling their OS just to get the compatible Apple drivers back.

      If anyone tries this PLEASE post here with your experience. It will really help others. I'll try it out tonight but my MacBook Pro has an NVIDIA card that isn't affected so I won't be any help for those with affected cards I'm afraid.
      apple-signature.png
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      edited March 2016
      Oh I see, clearing the NVRAM (PRAM) will revert back to the Apple driver. Nifty. But annoying if you have to reset your NVRAM at some point in the future as you'll have to update the driver again.
      apple-signature.png
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      edited March 2016
      @SimGuruModSquad

      Sadly not compatible on the current version of OS X 10.11.3:

      nvidia-driver-update.png
      Post edited by BluebellFlora on
      apple-signature.png
    • SimGuruModSquadSimGuruModSquad Posts: 597 SimGuru
      Hi @BluebellFlora

      Here is one the should work with 10.11.3: http://www.nvidia.com/download/driverResults.aspx/99119/en-us

      These drivers should also install the NVIDIA Driver Manager which will download new drivers when available or let you revert back to the OS drivers. We have tested on Macbooks, but not iMacs - so not extensively tested here but they do at fix at least one driver crash we have encountered.

      I know it's not super common for Mac users to update their drivers manually so definitely interested in your feedback and community feedback on how well the NVIDIA app works for you guys.

      -SGMS
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      SimGuruModSquad wrote: »
      Hi @BluebellFlora

      Here is one the should work with 10.11.3: http://www.nvidia.com/download/driverResults.aspx/99119/en-us

      These drivers should also install the NVIDIA Driver Manager which will download new drivers when available or let you revert back to the OS drivers. We have tested on Macbooks, but not iMacs - so not extensively tested here but they do at fix at least one driver crash we have encountered.

      I know it's not super common for Mac users to update their drivers manually so definitely interested in your feedback and community feedback on how well the NVIDIA app works for you guys.

      -SGMS

      Thanks @SimGuruModSquad :)

      10.11.4 came out today. Haven't yet updated to it though so I'll give this a go.

      apple-signature.png
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      Nice to see NVIDIA are up to date. Here's the update for 10.11.4 - http://www.nvidia.co.uk/download/driverResults.aspx/100850/en-uk
      apple-signature.png
    • IchigoUsagiIchigoUsagi Posts: 822 Member
      @BluebellFlora Would that update help fix the crashing problems in the sims? (I've been using a separate drive but it's a bit of a hassle)
      img-8133_orig.jpg
      The Illusion of Light Forum
      Moon Logic Forum
      Fame Masquerade Forum
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      IchigoUsagi wrote: »
      @BluebellFlora Would that update help fix the crashing problems in the sims? (I've been using a separate drive but it's a bit of a hassle)

      There's a chance that it might, yes. Remind me what Mac you have? You must understand that it's not normal practice to upgrade through NVIDIA so doing so is at your own risk. I've written a guide on how to do it here but ultimately it's your decision.
      apple-signature.png
    • IchigoUsagiIchigoUsagi Posts: 822 Member
      @BluebellFlora I have a Macbook pro.
      img-8133_orig.jpg
      The Illusion of Light Forum
      Moon Logic Forum
      Fame Masquerade Forum
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      IchigoUsagi wrote: »
      @BluebellFlora I have a Macbook pro.

      There are many different types of MacBook Pro, all with different specs. I found your previous post on here, is this the Mac you are referring to:

      OS X El Capitan
      Version 10.11.1

      MacBook Pro (15-inch, Mid 2012)
      Processor 2.3 GHz Intel Core i7
      Memory 16 GB 1600 MHz DDR3
      Startup Disk Macintosh HD
      Graphics Intel HD Graphics 4000 1536 MB

      Where I told you it also has an NVIDIA graphics too? I'm 99% certain it does but please double check before even thinking of upgrading the NVIDIA driver manually. Even then, you need to understand the risks involved.
      apple-signature.png
    • IchigoUsagiIchigoUsagi Posts: 822 Member
      @BluebellFlora That is the one, but if it's really that dangerous I guess I'll keep using my separate hard drive. :)
      img-8133_orig.jpg
      The Illusion of Light Forum
      Moon Logic Forum
      Fame Masquerade Forum
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      IchigoUsagi wrote: »
      @BluebellFlora That is the one, but if it's really that dangerous I guess I'll keep using my separate hard drive. :)

      It's not necessarily dangerous, it's not normal practice so if you do it, you do so at your own risk. All updates come from Apple so to download it from NVIDIA is unusual.
      apple-signature.png
    • IchigoUsagiIchigoUsagi Posts: 822 Member
      So, I've been playing on the hard drive and I started having problems like this again.
      tumblr_o4nufhhdd61uv77vjo1_540.png
      So far the game hasn't crashed, just graphical bugs and some sims sliding from chair to chair. Do you know what might be causing this?
      img-8133_orig.jpg
      The Illusion of Light Forum
      Moon Logic Forum
      Fame Masquerade Forum
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      IchigoUsagi wrote: »
      So, I've been playing on the hard drive and I started having problems like this again.
      tumblr_o4nufhhdd61uv77vjo1_540.png
      So far the game hasn't crashed, just graphical bugs and some sims sliding from chair to chair. Do you know what might be causing this?

      Still in Yosemite? No idea. It's graphics related, do you have any Mods/CC that need to be updated since the 22nd March patch?
      apple-signature.png
    • IchigoUsagiIchigoUsagi Posts: 822 Member
      @BluebellFlora Nope, none at all. It's pretty weird. :/
      img-8133_orig.jpg
      The Illusion of Light Forum
      Moon Logic Forum
      Fame Masquerade Forum
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      @IchigoUsagi

      Has this been happening since you installed the latest update on the 22nd?

      Are you getting any weird graphics issues with any other apps?
      apple-signature.png
    • IchigoUsagiIchigoUsagi Posts: 822 Member
      @BluebellFlora Yes, this is the first time I've really sat down and played since the update. I don't use many other apps, so I haven't noticed anything else not working properly.
      img-8133_orig.jpg
      The Illusion of Light Forum
      Moon Logic Forum
      Fame Masquerade Forum
    • jemerefijemerefi Posts: 5 New Member
      I don't know where more to write. I've wasted my time and money. I write to the developers on a weekly basis, but with no luck. I bought my mac on January and the first thing I did was to buy and download Sims 4, so basically my computer the only thing that has is this game. Every time I try to contact EA for this problem they send me to write in the forum, but I'm really ❤️❤️❤️❤️ off about it. Can't play since January, and I've really lost my patience. Just venting here.
    • xxlillywolfxxlillywolf Posts: 1 New Member
      Hi my daughter wants this game but I,m such a thicko I haven't a clue weather to download as there is meant to be issue's so can anyone help me as I got
      OS X EL CAPTAIN
      Version 10.11.3
      MacBook Pro 13 inch 2012
      2.5 Ghz Intel Core i5
      4 GB 1600 Mhz DDR3
      Intel HD Graphics 4000 1536 MB
      HELPPPP
    • KawiiSimmerKawiiSimmer Posts: 1 New Member
      On TS4 it makes me hover over all options, in fullscreen ONLY, when I zoom out, it's okay, but I play w/ full screen..
      Anyone? Please help <:( :'( :'( :( :(
    • dizzydee_kdizzydee_k Posts: 475 Member
      edited May 2016
      I've begun having hangs/crashes when my Sim travels to the Science Lab. Thought it might be mods, but also found this to happen in my test game without mods or CC. I checked in with Activity Monitor and found this: Virtual Memory 2.07 TB. How is this possible? My HD is only 1 TB.
      CiCX7aVUoAAF1C6.jpg
    • dizzydee_kdizzydee_k Posts: 475 Member
      Specs:

      Model Name: iMac
      Model Identifier: iMac14,2
      Processor Name: Intel Core i5
      Processor Speed: 3.2 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 6 MB
      Memory: 16 GB
      Boot ROM Version: IM142.0118.B13
      SMC Version (system): 2.15f7
      Chipset Model: NVIDIA GeForce GT 755M
      Type: GPU
      Bus: PCIe
      PCIe Lane Width: x16
      VRAM (Total): 1024 MB
      Vendor: NVIDIA (0x10de)
      Device ID: 0x0fea
      Revision ID: 0x00a2
      ROM Revision: 3782
      Displays:
      iMac:
      Display Type: LCD
      Resolution: 2560 x 1440
      Pixel Depth: 32-Bit Color (ARGB8888)
      Main Display: Yes
      Mirror: Off
      Online: Yes
      Built-In: Yes
    • AmazingamphyAmazingamphy Posts: 1,733 Member
      edited May 2016
      For some reason, my UI has become really small all of a sudden. It's been perfectly normal before, but now the UI (Options in the corner, portrait panel, etc.) are tiny. Does this have to do with resolution?

      iMac (21.5-inch, Mid 2010)
      Processor 3.06 GHz Intel Core i3
      Memory 4 GB 1333 MHz DDR3
      Graphics ATI Radeon HD 4670 256 MB

      I think the problem may be the resolution, as my UI shrank when I raised it in The Sims 3 too. Could that be the problem?
      EDIT: Tried changing resolution, going into Windowed Mode, resetting graphics to default, nothing happened.
      HmypxT0.png
      Gone from this place and never coming back. P5 is good
    • BluebellFloraBluebellFlora Posts: 7,089 Member
      Go into Documents > Electronic Arts > The Sims 4 and drag the Options.ini file to the trash.
      apple-signature.png
    • AmazingamphyAmazingamphy Posts: 1,733 Member
      @BluebellFlora Thanks for the fast response! I had to fix my settings (except for aging, strangely) but now my UI is fine! :smile:
      HmypxT0.png
      Gone from this place and never coming back. P5 is good
    Sign In or Register to comment.
    Return to top