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OS X 10.11 El Capitan official release thread
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Here are my specs.
Model Name: MacBook Pro
Model Identifier: MacBookPro9,1
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: MBP91.00D3.B0C
SMC Version (system): 2.1f173
Your Mac has dual graphics. When you load the game it is switching over to the NVIDIA 650M 512Mb which is causing the problem. Click on Graphics/Displays in the System Profile window and you can see all the info about your graphics cards.
this is beyond infuriating and I hate that there is no way we will be heard or there's not even a simple way to complain to EA!
Version 10.11.3
MacBook Pro (Retina, 13-inch, Early 2015)
Processor 2.7 GHz Intel Core i5
Memory 8 GB 1867 MHz DDR3
Graphics Intel Iris Graphics 6100 1536 MB
Serial Number C02QPFG3FVH3
Expansions: Holiday Celebration Pack, Luxury Party Stuff, Cool Kitchen Stuff, Spa Day, Get to work, Get together, Up all night digital content, digital soundtrack, Digital deluxe upgrade, life of the party digital content.
I bought this computer and the first thing I downloaded was this game. I used it 5 consecutive days, and after that couldn't use it anymore.
I haven't been able to play the game since january, when I try to start the game it freezes and i have to shut it down because is not responding.
Have you tried repairing the game in Origin?
Have you moved your Sims 4 folder from Documents > Electronic Arts out onto your desktop and loaded the game again?
> @jemerefi
>
> Have you tried repairing the game in Origin?
>
> Have you moved your Sims 4 folder from Documents > Electronic Arts out onto your desktop and loaded the game again?
Yes, I've tried everything that the've told me, which includes what you mentioned. If I wrote my problem here, was because they told me to, I've been having this problem for almost 2 months, I can't believe I spent so much money for something that I could only use for 5 days. Telling me that this problem will be resolved with a new patch isn't making me happy, 2 months, and if I don't contact them on a daily basis I'm pretty sure They don't even bother to answer. I'm very dissappointed with EA.
If you need help I've written a detailed guide here.
I've not updated to El Capitan yet as I want to make sure I'm able to play it.
It would be OS X verison 10.11.4, and my current version is 10.8.5 (I know, its bad. I really need to update)
Here is my system information:
MacBook Pro
Processor: 2.3 GHz Intel Core i7
Memory: 4 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 4000 384 MB (also says NVIDIA GeForce GT 650M when graphics/displays is selected)
I've recently had the 'install helper' problem but managed to fix this.
Could anybody give me some advice please?
Thanks in advance!
http://forums.thesims.com/en_US/discussion/comment/14151690/#Comment_14151690
After you have read that please read SimGuruModSquad's post towards the bottom of page 7 about updating your drivers manually and my post at the top of this page.
Specs:
MacBook Pro (13-inch, Mid 2012)
2.5 GHz Intel Core i5
4 GB 1600 MHz DDR3
Intel HD Graphics 4000 1536 MB
Yes. You should notice an overall boost in your Mac's performance as it will have more RAM available.
Thanks!
My mac matches this description: Late 2012 15" MacBook Pro - Model Identifier 9,1 - Model No. A1286 (650M 512 MB)
But, my mac doesn't say Late 2012, but says Mid 2012 instead. I've read through the posts and noticed that most problems are late 2012 rather than the mid, will this still impact me?
If I were to update my drivers, should this be done before installing El Capitan?
Is your Mac the retina 15"? Model Identifier - MacBookPro10,1? If so, and you have this issue, then I'd like to add it to the list
You should update to El Capitan first and load your game to test it. If it doesn't work, and you are experiencing the same graphics issues that others have who have replied on here have, then yes, you could do the manual NVIDIA driver update but please be aware of what it entails. I have written a guide and explained why it is not necessarily a good idea to do it here.
Running: OS X El Capitan version 10.11.4
Model Name: MacBook Pro (Retina, 15-inch, Mid 2014)
Processor Name: 2.5 GHz Intel Core i7
Memory: 16 GB 1600 MHz DDR3
Graphics: Intel Iris Pro 1536 MB
Upgraded from OS X Yosemite.
The Sims 4 Premium Edition, Get to Work, Get Together, Luxury Party, Perfect Patio, Cool Kitchen, Spooky Stuff, Movie Hangout, Romantic Garden, Outdoor Retreat, Spa Day and Outdoor Retreat are currently installed on my Mac.
Used to crash running Yosemite, now runs smoothly and haven't had a problem yet.
Oh that's great news!