Comments

• becstar732 Posts: 265 Member

  December 2015 edited December 2015

  update:
  its saying my expansion packs aren't installed? when i have them all installed!?!|
  HELP ME

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• igazor Posts: 19,330 Member

  December 2015 edited December 2015

  Hi there, sorry that happened. Forget the "check the log" thing, that error message is useless. But your Launcher is showing as version 0.0.0.0, which is not valid.
  
  A few things come to mind. First, make sure you aren't trying to run the game on hard drive that is low or out of disk space. Second, perhaps pull your game folder out of Documents to the Desktop for safekeeping. The game will attempt to create a new one on its next launch. You will have no installed store/custom content, worlds, mods, sims, or saved games, but they will all be safe in the pulled folder. Can you get the a new test game to launch and run that way?
  
  If not, you may need to uninstall and reinstall Origin (try that first) and maybe the base game.
  
  Unless someone else here is more familiar with that error condition and knows of a more definitive solution of course.

  
  NRaas has moved!
  Our new site is at http://nraas.net

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• phoebebebe13 Posts: 19,400 Member

  December 2015

  If reset game does not work like igazor suggested Have you patched your game? Try using the 1.67 patch http://forums.thesims.com/en_US/discussion/175477/official-ea-download-link-for-the-sims-3-cumulative-manual-update#latest
  
  I would do that before uninstalling and reinstalling. I would do that as a last resort

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• chesterbigbird Posts: 8,581 Member

  December 2015

  Hmm sorry cant help much here (i un installed ts3 a while ago.)
  The only thing i can suggest is to do the folder reset like igazor suggested and lastly try re installing.
  

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• DutchmanUK Posts: 1 New Member

  December 2015

  Are you using Windows 10? It got the same problem here and beginning to suspect one of their recent updates has broken compatibility with TS3. I managed to start the game by clicking the play button just before the launcher crashes, though that's not a very elegant solution...

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• becstar732 Posts: 265 Member

  January 2016

  phoebebebe13 wrote: »

  If reset game does not work like igazor suggested Have you patched your game? Try using the 1.67 patch http://forums.thesims.com/en_US/discussion/175477/official-ea-download-link-for-the-sims-3-cumulative-manual-update#latest
  
  I would do that before uninstalling and reinstalling. I would do that as a last resort

  
  i have the new update that came out. pretty sure thats what broke it

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• phoebebebe13 Posts: 19,400 Member

  January 2016

  DutchmanUK wrote: »

  Are you using Windows 10? It got the same problem here and beginning to suspect one of their recent updates has broken compatibility with TS3. I managed to start the game by clicking the play button just before the launcher crashes, though that's not a very elegant solution...

  
  see this about windows 10 you may need to update your computer drivers http://sims3.crinrict.com/en/2015/06/sims-3-and-windows-10.html
  

  becstar732 wrote: »

  phoebebebe13 wrote: »

  If reset game does not work like igazor suggested Have you patched your game? Try using the 1.67 patch http://forums.thesims.com/en_US/discussion/175477/official-ea-download-link-for-the-sims-3-cumulative-manual-update#latest
  
  I would do that before uninstalling and reinstalling. I would do that as a last resort

  
  i have the new update that came out. pretty sure thats what broke it

  
  are you on windows 10? http://sims3.crinrict.com/en/2015/06/sims-3-and-windows-10.html

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• becstar732 Posts: 265 Member

  January 2016

  yeah maybe it was windows 10 then.

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• phoebebebe13 Posts: 19,400 Member

  January 2016

  becstar732 wrote: »

  yeah maybe it was windows 10 then.

  
  if you updated to windows 10 make sure it updated properly
  
  you may need to update your computer. Are you on desktop or laptop?
  
  If on laptop go to your laptop manufacturer, search your make and model computer and update all your drivers .
  
  If on desktop
  
  nvidia http://www.nvidia.com/Download/index.aspx?lang=en-us
  
  AMD http://support.amd.com/en-us/download

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• ceejay402 Posts: 24,507 Member

  January 2016

  becstar732 wrote: »

  [img][/img]
  
  I have tried every way possible to fix it.
  please help
  the log was empty?

  
  see if the following suggestions help http://answers.ea.com/t5/The-Sims-3/Solving-Version-quot-0-0-0-0-quot-Error/td-p/906

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