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After 64-bit patch, Sims 4 no longer works!

I need some help. I have already spoken with EA for numerous hours on numerous occasions. I have done every troubleshooting step you could possibly think of, including resetting my computer back to factory settings just to play Sims again!
The game freezes and lags, but used to run perfectly smooth on high settings. The lag and freeze is so bad the game has become unplayable.
All drivers are upgraded. No mods or CC. The game has recently given me a window stating that my graphics card is unrecognized, however I never received this until the 64-bit patch.
I will copy my DxDiag here. Somebody please give me some real advice. EA has no idea what they're doing with troubleshooting.

------------------
System Information
------------------
Time of this report: 1/17/2016, 08:03:34
Machine name: XXXXXXXXX
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite S55-B
BIOS: 2.00
Processor: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
Memory: 12288MB RAM
Available OS Memory: 12208MB RAM
Page File: 2865MB used, 11775MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_F9201179&REV_0B
Display Memory: 6216 MB
Dedicated Memory: 112 MB
Shared Memory: 6104 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SDC4146
Native Mode: 1366 x 768(p) (59.998Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver File Version: 20.19.0015.4331 (English)
Driver Version: 20.19.15.4331
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/20/2015 12:00:00 AM, 34706848 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4956-11CF-2262-2FD9B7C2D935}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0xF9201179
Revision ID: 0x000B
Driver Strong Name: oem34.inf:5f63e5341cc65b69:iHSWM_w10_Q0:20.19.15.4331:pci\ven_8086&dev_0a16&subsys_f9201179
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

Card name: AMD Radeon R7 M260
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6900)
DAC type: Internal DAC(400MHz)
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_1002&DEV_6900&SUBSYS_F9221179&REV_00
Display Memory: 8139 MB
Dedicated Memory: 2035 MB
Shared Memory: 6104 MB
Current Mode: n/a
Driver Name: aticfx64,aticfx64,aticfx64,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64,atidxx64,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a,atitmm64
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1101.0
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/6/2015 12:00:00 AM, 1493008 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: n/a
Vendor ID: 0x1002
Device ID: 0x6900
SubSys ID: 0xF9221179
Revision ID: 0x0000
Driver Strong Name: oem30.inf:cb0ae41453f122ca:ati2mtag_Topaz:15.201.1101.0:pci\ven_1002&dev_6900&subsys_f9221179&rev_00
Rank Of Driver: 00D10000
Video Accel: n/a
DXVA2 Modes:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

-------------
Sound Devices
-------------
Description: Speakers (Conexant SmartAudio HD)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5114&SUBSYS_1179F922&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CHDRT64.sys
Driver Version: 8.66.0019.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/8/2015 12:00:00 AM, 1558648 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Conexant SmartAudio HD)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: CHDRT64.sys
Driver Version: 8.66.0019.0000 (English)
Driver Attributes: Final Retail
Date and Size: 9/10/2015 21:56:18, 1558648 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: TOSHIBA Web Camera - HD
Location: Front
SymbolicLink: \\?\usb#vid_04f2&pid_b446&mi_00#6&1ec0c69f&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_04F2&PID_B446&REV_2708&MI_00,USB\VID_04F2&PID_B446&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.10586.0
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 6/21/2006 12:00:00 AM
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: TOSHIBA Web Camera - HD
Parent: USB\VID_04F2&PID_B446\5&16b2cd1e&0&6
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Toshiba Hotkey Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x5664, 0x0930
FF Driver: n/a

Device Name: Toshiba Hotkey Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x5664, 0x0930
FF Driver: n/a

Device Name: Toshiba Hotkey Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x5664, 0x0930
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 10/30/2015 00:17:23, 114688 bytes
| Driver: kbdclass.sys, 10/30/2015 00:17:23, 62304 bytes
|
+ ELAN Input Device
| Matching Device ID: acpi\ven_etd&dev_0805
| Upper Filters: ETD
| Service: i8042prt
| Driver: ETD.sys, 9/25/2015 19:58:06, 488512 bytes
| Driver: ETDCtrl.exe, 9/25/2015 19:58:06, 3363544 bytes
| Driver: ETDApix.dll, 9/25/2015 19:58:06, 2666192 bytes
| Driver: ETDCmds.dll, 9/25/2015 19:58:06, 2741472 bytes
| Driver: ETDUninst.dll, 9/25/2015 19:58:08, 2246872 bytes
| Driver: ETDUn_inst.exe, 9/25/2015 19:58:08, 2461392 bytes
| Driver: ETDMcpl.dll, 9/25/2015 19:58:08, 5250784 bytes
| Driver: ETDApi.dll, 9/25/2015 19:58:06, 2599120 bytes
| Driver: ETDFavorite.dll, 9/25/2015 19:58:06, 2600160 bytes
| Driver: ETDDeviceInformation.exe, 9/25/2015 19:58:06, 2797264 bytes
| Driver: ETDCtrlHelper.exe, 9/25/2015 19:58:06, 2590416 bytes
| Driver: ETD_DLL.dll, 9/25/2015 19:58:08, 2554576 bytes
| Driver: ETDService.exe, 9/25/2015 19:58:06, 156384 bytes
| Driver: ETDApi32.dll, 9/25/2015 19:58:06, 1687776 bytes
| Driver: ETDSetup.ini, 9/3/2015 18:52:02, 463763 bytes
| Driver: ToshibaTp.exe, 9/25/2015 19:58:08, 2171104 bytes
| Driver: ToshibaTp_Win8.exe, 9/25/2015 19:58:08, 2267360 bytes
| Driver: Button_ClickPad.avi, 9/3/2015 18:51:46, 200178 bytes
| Driver: Button_SmartPad.avi, 9/3/2015 18:51:46, 202574 bytes
| Driver: Clicking_1F.avi, 9/3/2015 18:51:46, 99036 bytes
| Driver: Clicking_2F.avi, 9/3/2015 18:51:46, 86856 bytes
| Driver: Continuous_Scroll_H_2F.avi, 9/3/2015 18:51:48, 1307434 bytes
| Driver: Continuous_Scroll_Reverse-H_2F.avi, 9/3/2015 18:51:48, 1277210 bytes
| Driver: Continuous_Scroll_Reverse-V_2F.avi, 9/3/2015 18:51:50, 1407428 bytes
| Driver: Continuous_Scroll_V_2F.avi, 9/3/2015 18:51:50, 1432776 bytes
| Driver: CursorMove_Inertia.avi, 9/3/2015 18:51:50, 176362 bytes
| Driver: DnD01.avi, 9/3/2015 18:51:50, 248448 bytes
| Driver: DnD02.avi, 9/3/2015 18:51:52, 290898 bytes
| Driver: DnD03.avi, 9/3/2015 18:51:52, 260820 bytes
| Driver: Edge_Auto.avi, 9/3/2015 18:51:52, 1496610 bytes
| Driver: Edge_Auto_Reverse.avi, 9/3/2015 18:51:54, 1475512 bytes
| Driver: Edge_Circular.avi, 9/3/2015 18:51:54, 1207060 bytes
| Driver: Edge_Inertial.avi, 9/3/2015 18:51:54, 884262 bytes
| Driver: Edge_Inertial_Reverse.avi, 9/3/2015 18:51:54, 845570 bytes
| Driver: Edge_Reverse_H.avi, 9/3/2015 18:51:54, 389210 bytes
| Driver: Edge_Reverse_V.avi, 9/3/2015 18:51:54, 490268 bytes
| Driver: Edge_Scroll.avi, 9/3/2015 18:51:54, 1433562 bytes
| Driver: Edge_Scroll_Once.avi, 9/3/2015 18:51:54, 805712 bytes
| Driver: Edge_Scroll_Only_V.avi, 9/3/2015 18:51:54, 750096 bytes
| Driver: EdgeSwipe_4F_Left_Win8.avi, 9/3/2015 18:51:52, 1062896 bytes
| Driver: EdgeSwipe_4F_Right_Win8.avi, 9/3/2015 18:51:52, 1070788 bytes
| Driver: EdgeSwipe_4F_Up_Win8.avi, 9/3/2015 18:51:52, 249488 bytes
| Driver: Fastkeys.avi, 9/3/2015 18:52:06, 440404 bytes
| Driver: FourFingerTap_ActionCenter.avi, 9/3/2015 18:52:06, 123904 bytes
| Driver: Palmtracking.avi, 9/3/2015 18:52:06, 443928 bytes
| Driver: Press_3F.avi, 9/3/2015 18:52:06, 196414 bytes
| Driver: Rotation_Circular.avi, 9/3/2015 18:52:06, 391480 bytes
| Driver: Rotation_Twist.avi, 9/3/2015 18:52:08, 324828 bytes
| Driver: Scroll_Auto.avi, 9/3/2015 18:52:08, 1304286 bytes
| Driver: Scroll_Auto_Reverse.avi, 9/3/2015 18:52:08, 1498608 bytes
| Driver: Scroll_Inertial.avi, 9/3/2015 18:52:08, 886626 bytes
| Driver: Scroll_Inertial_Reverse.avi, 9/3/2015 18:52:08, 871278 bytes
| Driver: Scroll_No_FreeScroll.avi, 9/3/2015 18:52:08, 730952 bytes
| Driver: Scroll_Only_V.avi, 9/3/2015 18:52:08, 653734 bytes
| Driver: Scroll_Reverse_H.avi, 9/3/2015 18:52:08, 408386 bytes
| Driver: Scroll_Reverse_V.avi, 9/3/2015 18:52:08, 496570 bytes
| Driver: Sensitivity.avi, 9/3/2015 18:52:10, 246166 bytes
| Driver: SlowMotion.avi, 9/3/2015 18:52:10, 295866 bytes
| Driver: SmartArea.avi, 9/3/2015 18:52:10, 305630 bytes
| Driver: SmartMotion.avi, 9/3/2015 18:52:10, 94820 bytes
| Driver: Swipe_2F_LR_PageUpDown.avi, 9/3/2015 18:52:10, 510374 bytes
| Driver: Swipe_3F_Down_Desktop.avi, 9/3/2015 18:52:10, 223046 bytes
| Driver: Swipe_3F_Down_SwitchWnd.avi, 9/3/2015 18:52:10, 282958 bytes
| Driver: Swipe_3F_LR_PageUpDown.avi, 9/3/2015 18:52:10, 520300 bytes
| Driver: Swipe_3F_Up_Computer.avi, 9/3/2015 18:52:10, 203610 bytes
| Driver: Swipe_3F_Up_SwitchWindow_1F.avi, 9/3/2015 18:52:10, 708276 bytes
| Driver: Swipe_3F_Up_SwitchWindow_3F.avi, 9/3/2015 18:52:10, 1251558 bytes
| Driver: Swipe_3F_Up_TabWindows_1F.avi, 9/3/2015 18:52:12, 226286 bytes
| Driver: Swipe_3F_Up_TabWindows_3F.avi, 9/3/2015 18:52:12, 499014 bytes
| Driver: Swipe_3F_UpDown_SlideShow.avi, 9/3/2015 18:52:10, 832026 bytes
| Driver: Swipe_4F_Down_Desktop.avi, 9/3/2015 18:52:12, 244134 bytes
| Driver: Swipe_4F_Down_SwitchWnd.avi, 9/3/2015 18:52:12, 1065130 bytes
| Driver: Swipe_4F_Up_Desktop.avi, 9/3/2015 18:52:12, 221464 bytes
| Driver: Swipe_4F_Up_SwitchWnd.avi, 9/3/2015 18:52:12, 249488 bytes
| Driver: Swipe_4F_Up_SwitchWnd_Win7.avi, 9/3/2015 18:52:12, 163840 bytes
| Driver: Tapping_1F.avi, 9/3/2015 18:52:12, 111546 bytes
| Driver: Tapping_2F_Middle_Button.avi, 9/3/2015 18:52:12, 289364 bytes
| Driver: Tapping_2F_Popup.avi, 9/3/2015 18:52:12, 228208 bytes
| Driver: ThreeFingerTap_Cortana.avi, 9/3/2015 18:52:12, 84992 bytes
| Driver: Win8EdgeSwipe_Left.avi, 9/3/2015 18:52:14, 720434 bytes
| Driver: Win8EdgeSwipe_Right.avi, 9/3/2015 18:52:14, 147766 bytes
| Driver: Win8EdgeSwipe_Top.avi, 9/3/2015 18:52:14, 267604 bytes
| Driver: Win10ThreeFingerSwipe.avi, 9/3/2015 18:52:14, 889344 bytes
| Driver: Zooming.avi, 9/3/2015 18:52:14, 654070 bytes
| Driver: mouclass.sys, 10/30/2015 00:17:23, 59232 bytes
| Driver: i8042prt.sys, 10/30/2015 00:17:23, 114688 bytes
| Driver: ETDCoInstaller20150826.dll, 9/25/2015 19:58:06, 88264 bytes
| Driver: WdfCoInstaller01009.dll, 9/25/2015 19:58:08, 1740512 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 872.1 GB
Total Space: 942.4 GB
File System: NTFS
Model: TOSHIBA MQ01ABD100

Comments

  • luthienrisingluthienrising Posts: 37,628 Member
    EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.
  • lizbliz008lizbliz008 Posts: 7 New Member
    I have assigned both the ts4.exe and ts4_64.exe to my AMD graphics card at maximum performance.
  • ceejay402ceejay402 Posts: 24,507 Member
    hey @lizbliz008 i feel like im having deja vu i feel like ive seen this dxdiag recently. your display section is also throwing me off posting both graphic video info but the first thing to try is updating drivers for the m260 theres a new drivers out see if this helps any http://support.amd.com/en-us/download/mobile?os=Windows 10 - 64

    i will say some are reporting aliasing setting issues for sims 3 with w10 drivers.
  • lizbliz008lizbliz008 Posts: 7 New Member
    I have went to that site and upgraded my graphics card, as well as optimized the Sims 4 through AMD's gaming software. The game still does not work.
  • rosemowrosemow Posts: 163,569 Member
    Hello
    Try switching back to 32 bit mode and see if that helps.
    Right click on The Sims 4 tile in Origin.
    Select “Game Properties”
    Change the “When launching this Game” setting to “The Sims 4 32-bit”
  • lizbliz008lizbliz008 Posts: 7 New Member
    I have done that as well. I'm completely stumped.
  • rosemowrosemow Posts: 163,569 Member
    I am sorry that you are having these issues. You have probably done all these things, but I will post them in case they may help.

    Move your mods folder to the desktop. Then start the game and test to see if that helps the issues.

    Try starting a new save game and test to see if the freezing and lagging occur in that new game as well.

    Uninstall and reinstall origin.

    Change the graphics settings.

    Shut down your computer completely. Start the computer again, then launch the game and see if that helps

    Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

    Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated. Exit the game and then add back the "options.ini" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders.


    Turn off origin in-game.
    http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/
  • ceejay402ceejay402 Posts: 24,507 Member
    lizbliz008 wrote: »
    I have done that as well. I'm completely stumped.

    hmm can you rerun the dxdiag so i can see the updated drivers info.
  • lizbliz008lizbliz008 Posts: 7 New Member
    ------------------
    System Information
    ------------------
    Time of this report: 1/20/2016, 16:33:17
    Machine name: MOSCHETTI
    Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite S55-B
    BIOS: 2.00
    Processor: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
    Memory: 12288MB RAM
    Available OS Memory: 12208MB RAM
    Page File: 2625MB used, 12014MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DxDiag Version: 10.00.10586.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_F9201179&REV_0B
    Display Memory: 6216 MB
    Dedicated Memory: 112 MB
    Shared Memory: 6104 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SDC4146
    Native Mode: 1366 x 768(p) (59.998Hz)
    Output Type: Internal
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
    Driver File Version: 20.19.0015.4331 (English)
    Driver Version: 20.19.15.4331
    DDI Version: 12
    Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 2.0
    Graphics Preemption: Primitive
    Compute Preemption: Thread group
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 11/20/2015 12:00:00 AM, 34706848 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4956-11CF-2262-2FD9B7C2D935}
    Vendor ID: 0x8086
    Device ID: 0x0A16
    SubSys ID: 0xF9201179
    Revision ID: 0x000B
    Driver Strong Name: oem34.inf:5f63e5341cc65b69:iHSWM_w10_Q0:20.19.15.4331:pci\ven_8086&dev_0a16&subsys_f9201179
    Rank Of Driver: 00D10001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported

    Card name: AMD Radeon R7 M260
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6900)
    DAC type: Internal DAC(400MHz)
    Device Type: Render-Only Device
    Device Key: Enum\PCI\VEN_1002&DEV_6900&SUBSYS_F9221179&REV_00
    Display Memory: 8143 MB
    Dedicated Memory: 2039 MB
    Shared Memory: 6104 MB
    Current Mode: n/a
    Driver Name: aticfx64,aticfx64,aticfx64,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64,atidxx64,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a,atitmm64
    Driver File Version: 8.17.0010.1433 (English)
    Driver Version: 15.301.1201.0
    DDI Version: 12
    Feature Levels: 12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 2.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Discrete
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 12/23/2015 12:00:00 AM, 1501880 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: n/a
    Vendor ID: 0x1002
    Device ID: 0x6900
    SubSys ID: 0xF9221179
    Revision ID: 0x0000
    Driver Strong Name: oem24.inf:cb0ae41453ef224c:ati2mtag_Topaz:15.301.1201.0:pci\ven_1002&dev_6900&rev_00
    Rank Of Driver: 00D12000
    Video Accel: n/a
    DXVA2 Modes:
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported

    -------------
    Sound Devices
    -------------
    Description: Speakers (Conexant SmartAudio HD)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5114&SUBSYS_1179F922&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: CHDRT64.sys
    Driver Version: 8.66.0019.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 9/8/2015 12:00:00 AM, 1558648 bytes
    Other Files:
    Driver Provider: Conexant
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Conexant SmartAudio HD)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: CHDRT64.sys
    Driver Version: 8.66.0019.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 9/10/2015 21:56:18, 1558648 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 1
    ---------------------
    FriendlyName: TOSHIBA Web Camera - HD
    Location: Front
    SymbolicLink: \\?\usb#vid_04f2&pid_b446&mi_00#6&1ec0c69f&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
    Manufacturer: Microsoft
    HardwareID: USB\VID_04F2&PID_B446&REV_2708&MI_00,USB\VID_04F2&PID_B446&MI_00
    DriverDesc: USB Video Device
    DriverProvider: Microsoft
    DriverVersion: 10.0.10586.0
    DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 6/21/2006 12:00:00 AM
    Service: usbvideo
    Class: Image
    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
    ProblemCode: No Problem
    BusReportedDeviceDesc: TOSHIBA Web Camera - HD
    Parent: USB\VID_04F2&PID_B446\5&16b2cd1e&0&6
    DriverProblemDesc: n/a
    UpperFilters: n/a
    LowerFilters: n/a
    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
    ContainerCategory: Imaging

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Toshiba Hotkey Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x5664, 0x0930
    FF Driver: n/a

    Device Name: Toshiba Hotkey Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x5664, 0x0930
    FF Driver: n/a

    Device Name: Toshiba Hotkey Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x5664, 0x0930
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *PNP0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 10/30/2015 00:17:23, 114688 bytes
    | Driver: kbdclass.sys, 10/30/2015 00:17:23, 62304 bytes
    |
    + ELAN Input Device
    | Matching Device ID: acpi\ven_etd&dev_0805
    | Upper Filters: ETD
    | Service: i8042prt
    | Driver: ETD.sys, 9/25/2015 19:58:06, 488512 bytes
    | Driver: ETDCtrl.exe, 9/25/2015 19:58:06, 3363544 bytes
    | Driver: ETDApix.dll, 9/25/2015 19:58:06, 2666192 bytes
    | Driver: ETDCmds.dll, 9/25/2015 19:58:06, 2741472 bytes
    | Driver: ETDUninst.dll, 9/25/2015 19:58:08, 2246872 bytes
    | Driver: ETDUn_inst.exe, 9/25/2015 19:58:08, 2461392 bytes
    | Driver: ETDMcpl.dll, 9/25/2015 19:58:08, 5250784 bytes
    | Driver: ETDApi.dll, 9/25/2015 19:58:06, 2599120 bytes
    | Driver: ETDFavorite.dll, 9/25/2015 19:58:06, 2600160 bytes
    | Driver: ETDDeviceInformation.exe, 9/25/2015 19:58:06, 2797264 bytes
    | Driver: ETDCtrlHelper.exe, 9/25/2015 19:58:06, 2590416 bytes
    | Driver: ETD_DLL.dll, 9/25/2015 19:58:08, 2554576 bytes
    | Driver: ETDService.exe, 9/25/2015 19:58:06, 156384 bytes
    | Driver: ETDApi32.dll, 9/25/2015 19:58:06, 1687776 bytes
    | Driver: ETDSetup.ini, 9/3/2015 18:52:02, 463763 bytes
    | Driver: ToshibaTp.exe, 9/25/2015 19:58:08, 2171104 bytes
    | Driver: ToshibaTp_Win8.exe, 9/25/2015 19:58:08, 2267360 bytes
    | Driver: Button_ClickPad.avi, 9/3/2015 18:51:46, 200178 bytes
    | Driver: Button_SmartPad.avi, 9/3/2015 18:51:46, 202574 bytes
    | Driver: Clicking_1F.avi, 9/3/2015 18:51:46, 99036 bytes
    | Driver: Clicking_2F.avi, 9/3/2015 18:51:46, 86856 bytes
    | Driver: Continuous_Scroll_H_2F.avi, 9/3/2015 18:51:48, 1307434 bytes
    | Driver: Continuous_Scroll_Reverse-H_2F.avi, 9/3/2015 18:51:48, 1277210 bytes
    | Driver: Continuous_Scroll_Reverse-V_2F.avi, 9/3/2015 18:51:50, 1407428 bytes
    | Driver: Continuous_Scroll_V_2F.avi, 9/3/2015 18:51:50, 1432776 bytes
    | Driver: CursorMove_Inertia.avi, 9/3/2015 18:51:50, 176362 bytes
    | Driver: DnD01.avi, 9/3/2015 18:51:50, 248448 bytes
    | Driver: DnD02.avi, 9/3/2015 18:51:52, 290898 bytes
    | Driver: DnD03.avi, 9/3/2015 18:51:52, 260820 bytes
    | Driver: Edge_Auto.avi, 9/3/2015 18:51:52, 1496610 bytes
    | Driver: Edge_Auto_Reverse.avi, 9/3/2015 18:51:54, 1475512 bytes
    | Driver: Edge_Circular.avi, 9/3/2015 18:51:54, 1207060 bytes
    | Driver: Edge_Inertial.avi, 9/3/2015 18:51:54, 884262 bytes
    | Driver: Edge_Inertial_Reverse.avi, 9/3/2015 18:51:54, 845570 bytes
    | Driver: Edge_Reverse_H.avi, 9/3/2015 18:51:54, 389210 bytes
    | Driver: Edge_Reverse_V.avi, 9/3/2015 18:51:54, 490268 bytes
    | Driver: Edge_Scroll.avi, 9/3/2015 18:51:54, 1433562 bytes
    | Driver: Edge_Scroll_Once.avi, 9/3/2015 18:51:54, 805712 bytes
    | Driver: Edge_Scroll_Only_V.avi, 9/3/2015 18:51:54, 750096 bytes
    | Driver: EdgeSwipe_4F_Left_Win8.avi, 9/3/2015 18:51:52, 1062896 bytes
    | Driver: EdgeSwipe_4F_Right_Win8.avi, 9/3/2015 18:51:52, 1070788 bytes
    | Driver: EdgeSwipe_4F_Up_Win8.avi, 9/3/2015 18:51:52, 249488 bytes
    | Driver: Fastkeys.avi, 9/3/2015 18:52:06, 440404 bytes
    | Driver: FourFingerTap_ActionCenter.avi, 9/3/2015 18:52:06, 123904 bytes
    | Driver: Palmtracking.avi, 9/3/2015 18:52:06, 443928 bytes
    | Driver: Press_3F.avi, 9/3/2015 18:52:06, 196414 bytes
    | Driver: Rotation_Circular.avi, 9/3/2015 18:52:06, 391480 bytes
    | Driver: Rotation_Twist.avi, 9/3/2015 18:52:08, 324828 bytes
    | Driver: Scroll_Auto.avi, 9/3/2015 18:52:08, 1304286 bytes
    | Driver: Scroll_Auto_Reverse.avi, 9/3/2015 18:52:08, 1498608 bytes
    | Driver: Scroll_Inertial.avi, 9/3/2015 18:52:08, 886626 bytes
    | Driver: Scroll_Inertial_Reverse.avi, 9/3/2015 18:52:08, 871278 bytes
    | Driver: Scroll_No_FreeScroll.avi, 9/3/2015 18:52:08, 730952 bytes
    | Driver: Scroll_Only_V.avi, 9/3/2015 18:52:08, 653734 bytes
    | Driver: Scroll_Reverse_H.avi, 9/3/2015 18:52:08, 408386 bytes
    | Driver: Scroll_Reverse_V.avi, 9/3/2015 18:52:08, 496570 bytes
    | Driver: Sensitivity.avi, 9/3/2015 18:52:10, 246166 bytes
    | Driver: SlowMotion.avi, 9/3/2015 18:52:10, 295866 bytes
    | Driver: SmartArea.avi, 9/3/2015 18:52:10, 305630 bytes
    | Driver: SmartMotion.avi, 9/3/2015 18:52:10, 94820 bytes
    | Driver: Swipe_2F_LR_PageUpDown.avi, 9/3/2015 18:52:10, 510374 bytes
    | Driver: Swipe_3F_Down_Desktop.avi, 9/3/2015 18:52:10, 223046 bytes
    | Driver: Swipe_3F_Down_SwitchWnd.avi, 9/3/2015 18:52:10, 282958 bytes
    | Driver: Swipe_3F_LR_PageUpDown.avi, 9/3/2015 18:52:10, 520300 bytes
    | Driver: Swipe_3F_Up_Computer.avi, 9/3/2015 18:52:10, 203610 bytes
    | Driver: Swipe_3F_Up_SwitchWindow_1F.avi, 9/3/2015 18:52:10, 708276 bytes
    | Driver: Swipe_3F_Up_SwitchWindow_3F.avi, 9/3/2015 18:52:10, 1251558 bytes
    | Driver: Swipe_3F_Up_TabWindows_1F.avi, 9/3/2015 18:52:12, 226286 bytes
    | Driver: Swipe_3F_Up_TabWindows_3F.avi, 9/3/2015 18:52:12, 499014 bytes
    | Driver: Swipe_3F_UpDown_SlideShow.avi, 9/3/2015 18:52:10, 832026 bytes
    | Driver: Swipe_4F_Down_Desktop.avi, 9/3/2015 18:52:12, 244134 bytes
    | Driver: Swipe_4F_Down_SwitchWnd.avi, 9/3/2015 18:52:12, 1065130 bytes
    | Driver: Swipe_4F_Up_Desktop.avi, 9/3/2015 18:52:12, 221464 bytes
    | Driver: Swipe_4F_Up_SwitchWnd.avi, 9/3/2015 18:52:12, 249488 bytes
    | Driver: Swipe_4F_Up_SwitchWnd_Win7.avi, 9/3/2015 18:52:12, 163840 bytes
    | Driver: Tapping_1F.avi, 9/3/2015 18:52:12, 111546 bytes
    | Driver: Tapping_2F_Middle_Button.avi, 9/3/2015 18:52:12, 289364 bytes
    | Driver: Tapping_2F_Popup.avi, 9/3/2015 18:52:12, 228208 bytes
    | Driver: ThreeFingerTap_Cortana.avi, 9/3/2015 18:52:12, 84992 bytes
    | Driver: Win8EdgeSwipe_Left.avi, 9/3/2015 18:52:14, 720434 bytes
    | Driver: Win8EdgeSwipe_Right.avi, 9/3/2015 18:52:14, 147766 bytes
    | Driver: Win8EdgeSwipe_Top.avi, 9/3/2015 18:52:14, 267604 bytes
    | Driver: Win10ThreeFingerSwipe.avi, 9/3/2015 18:52:14, 889344 bytes
    | Driver: Zooming.avi, 9/3/2015 18:52:14, 654070 bytes
    | Driver: mouclass.sys, 10/30/2015 00:17:23, 59232 bytes
    | Driver: i8042prt.sys, 10/30/2015 00:17:23, 114688 bytes
    | Driver: ETDCoInstaller20150826.dll, 9/25/2015 19:58:06, 88264 bytes
    | Driver: WdfCoInstaller01009.dll, 7/14/2009 14:21:12, 1721576 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 866.1 GB
    Total Space: 942.4 GB
    File System: NTFS
    Model: TOSHIBA MQ01ABD100
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