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Game won't load

Hi everybody,
My game was working fine until today.
this morning it just get stuck on the loading page. i tried for several hours to close and reopen the game without results.
I also tried to cancel the game and install again keeping my data but when i tried to download my save game it says that is impossible to connect.
So far there's no way to have my game back.
I have a vip4 account and i spend money on that so i'm annoyed for that...
somebody knows what can i do to solve this problem?

thank you and i wait for your answer :)

Comments

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    xxdanielechanxxxxdanielechanxx Posts: 5 New Member
    Hello? Is anybody out there? is staff present on this forum?
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    simgirl1010simgirl1010 Posts: 35,866 Member
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    xxdanielechanxxxxdanielechanxx Posts: 5 New Member
    Thank you simgirl, I appreciate :)
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    JoAnne65JoAnne65 Posts: 22,959 Member
    I especially came here to report the same issue. So I'm not the only one.
    5JZ57S6.png
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    xxdanielechanxxxxdanielechanxx Posts: 5 New Member
    No you are not alone :)
    A couple of days ago I finally downloaded my old data but I lost 4 levels and a lot of stuff...now I have the same problem again.....got stuck on loading page and i can do nothing...
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    xxdanielechanxxxxdanielechanxx Posts: 5 New Member
    Well...after downloading my old saves and lose 4 levels...start again to reach level 20 and see my game get stuck again I said: "Ok...let's try again to download my old savings, maybe now the game will have a recent update." .....After several days of trying I finally downloaded again my old data and what i saw? I lose 6 levels!! 🐸🐸🐸🐸 to level 14 again and lost my VIP 5....back to VIP 4 and lost 15 euros!
    That's enough...
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