So last night I did a little investigating on the new DLC, Outdoor retreat. I watched the trailer and read the marketing excerpts for the new gameplay. Since there was also a note on the game guarantee, I took a chance and purchased the download. I installed the game and played for a couple of hours. I had immediately sent my Sim to vacation at the campground. Not much direction given as what to do to establish my campsite, but we figured it out. I explored and harvested all plants visible. I collected as many insects as I could. I hiked, which is just walking around. I envisioned my Sim morphing and having a backpack on her back and hiking boots on her feet. No such morphing happened. I chose to explore the woods and found a secret entrance and more plants, insects and collectibles. My Sim wasn't happy about the bear walking around so I didn't bother to have her interact with it. She kept getting upset each time she had to use the restroom due to the bug infestation. Essentially the vacation getaway is probably more family-friendly. I had to seek out people to keep up her social meter. You have to have a guitar to sing camp songs and my Sim spent all her money just getting there and buying necessary supplies. You have to pay $10 to take a shower. I thought the cooler and tents were cool, but overall, I wasn't happy with the purchase. The same game that sold me with the "game guarantee" now says this purchase isn't eligible for a refund. How can that be? I have gone back to Origin, now all reference to the game says it's not eligible for the game guarantee. That was on my home computer. Now I visited Origin from my phone, I again get the advertisement about the game guarantee. THAT IS FALSE ADVERTISING! I have now joined the "disgusted with EA camp.You won't be getting more money from me. That includes ALL game titles.
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Comments
contact customer service for refund, no one here can help with that, see HELP at the bottom of any page.
I am sorry to hear that you did not like the game pack
hey @KarilynMonroe2 in your case the return would be determined by the store's policy but many big box do have a no return for open software. it took me two years to get into 3 so it if you cant get a refund it could still be worthy to have for down the road.
Unfortunately, on the screen where you add to chart its says it's not part of best game guarantee.
Ditto.
Maybe it shows up different from different countries?
DLC and non-EA games purchased on Origin are excluded from the Great Game Guarantee. So, this is a guarantee for full game (a.k.a. "base game") digital downloads published by EA for now, including full games on pre-order and most full games on promotional discount.
Also, complete agree with this.