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    Cannot get sims 4 to load...

    Jeri98Jeri98 Posts: 12 New Member
    in PC - Technical Discussions
    I tried deleting the cache files I tried repairing through origin, I tried uninstalling and reinstalling and nothing works, I still cannot get it to load. I want my money back for this game, this is ridiculous.


    :\

    Comments

    • Options
      catmando830catmando830 Posts: 9,117 Member
      take out all mods and cc
      Just Chillin'

      TyIFqhR.jpg

      TINY HOUSE CHALLENGE

      The May Family

      Modeling Career?

    • Options
      simsalways1simsalways1 Posts: 31 Member
      I am currently having the same problem with my game. I have deleted my mods and custom content too. :(
    • Options
      chesterbigbirdchesterbigbird Posts: 8,581 Member
      Jeri98 wrote: »
      I tried deleting the cache files I tried repairing through origin, I tried uninstalling and reinstalling and nothing works, I still cannot get it to load. I want my money back for this game, this is ridiculous.<br />
      <br />
      <br />
      :\
      Can you post a dxdiag :

      If you have Windows Vista/Win 7

      1. Click On Start
      2. Type dxdiag into Search Box
      3. Wait till Program opens
      4. Click Save All Information.

      If you have Microsoft Windows 8:

      1. Make sure you are on the tiled screen
      2. Type DxDiag and hit enter
      3. Program should open
      4. Click Save All Information.
      Find where you saved the info and open with note pad, Copy and paste the whole thing here.
      i7 6700K
      16GB hyper X fury
      MSI GTX 1080
      MSI gaming M5 mobo
      Evga 750 supernova
      Corsair hydro h110i GT
      Corsair obsidian 750D
      500GB SSD
      6TB Seagate Barracuda Pro
      LG 34" ultra wide


    • Options
      meganalyssa94meganalyssa94 Posts: 199 Member
      I'm having the same problem! I put a discussion up about it too. I never had any mods or cc to begin with. I try to stay away from that stuff ever since TS2 lol. But I've tried a whole lot of stuff as well and I still get the same thing. ): I want to play so bad!
    • Options
      cale2003cale2003 Posts: 2,802 Member
      edited December 2014
      Post DXDiag
      If you have Windows Vista/Win 7

      1. Click On Start
      2. Type dxdiag into Search Box
      3. Wait till Program opens
      4. Click Save All Information.

      If you have Microsoft Windows 8:

      1. Make sure you are on the tiled screen
      2. Type DxDiag and hit enter
      3. Program should open
      4. Click Save All Information.
      Find where you saved the info and open with note pad, Copy and paste the whole thing here. (Yes chester i copied and pasted the steps lol)
      PC Specs:
      Asus ROG GL753VE-BS71 17.3 inch
      Intel Core i7 7700HQ 2.8-3.8GHz
      16GB DDR4 RAM
      128GB SSD
      1TB 7200RPM HDD
      NVIDIA GEFORCE GTX 1050 TI 4GB
      6685561181.png
      Rogers Ignite 70u internet
    • Options
      Jeri98Jeri98 Posts: 12 New Member
      ------------------
      System Information
      ------------------
      Time of this report: 11/30/2014, 20:48:51
      Machine name: TRAVIS-HP
      Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
      Language: English (Regional Setting: English)
      System Manufacturer: Hewlett-Packard
      System Model: h8-1214
      BIOS: BIOS Date: 12/29/11 12:08:16 Ver: 04.06.05
      Processor: AMD FX(tm)-6100 Six-Core Processor (6 CPUs), ~3.3GHz
      Memory: 10240MB RAM
      Available OS Memory: 10014MB RAM
      Page File: 2798MB used, 17229MB available
      Windows Dir: C:\Windows
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
      DxDiag Version: 6.01.7601.17514 32bit Unicode

      ------------
      DxDiag Notes
      ------------
      Display Tab 1: No problems found.
      Sound Tab 1: No problems found.
      Sound Tab 2: No problems found.
      Input Tab: No problems found.

      --------------------
      DirectX Debug Levels
      --------------------
      Direct3D: 0/4 (retail)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)

      ---------------
      Display Devices
      ---------------
      Card name: AMD Radeon HD 7450
      Manufacturer: Advanced Micro Devices, Inc.
      Chip type: ATI display adapter (0x677B)
      DAC type: Internal DAC(400MHz)
      Device Key: Enum\PCI\VEN_1002&DEV_677B&SUBSYS_24961462&REV_00
      Display Memory: 4095 MB
      Dedicated Memory: 1006 MB
      Shared Memory: 3089 MB
      Current Mode: 1366 x 768 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
      Monitor Model: DELL IN1910N
      Monitor Id: DELA04C
      Native Mode: 1366 x 768(p) (59.790Hz)
      Output Type: HD15
      Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
      Driver File Version: 8.17.0010.1094 (English)
      Driver Version: 8.892.1.1000
      DDI Version: 11
      Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
      Driver Date/Size: 10/24/2011 16:19:10, 862720 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B71EE2-243B-11CF-9473-9C04BEC2C535}
      Vendor ID: 0x1002
      Device ID: 0x677B
      SubSys ID: 0x24961462
      Revision ID: 0x0000
      Driver Strong Name: oem5.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.892.1.1000:pci\ven_1002&dev_677b&subsys_24961462
      Rank Of Driver: 00E60001
      Video Accel: ModeMPEG2_A ModeMPEG2_C
      Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      D3D9 Overlay: Not Supported
      DXVA-HD: Not Supported
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled
    • Options
      Jeri98Jeri98 Posts: 12 New Member
      -------------
      Sound Devices
      -------------
      Description: Speakers / Headphones (IDT High Definition Audio CODEC)
      Default Sound Playback: Yes
      Default Voice Playback: Yes
      Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2AC8&REV_1001
      Manufacturer ID: 1
      Product ID: 100
      Type: WDM
      Driver Name: stwrt64.sys
      Driver Version: 6.10.6367.0000 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: Yes
      Date and Size: 12/23/2011 05:15:09, 535040 bytes
      Other Files:
      Driver Provider: IDT
      HW Accel Level: Basic
      Cap Flags: 0xF1F
      Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No

      Description: Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
      Default Sound Playback: No
      Default Voice Playback: No
      Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2AC8&REV_1001
      Manufacturer ID: 1
      Product ID: 100
      Type: WDM
      Driver Name: stwrt64.sys
      Driver Version: 6.10.6367.0000 (English)
      Driver Attributes: Final Retail
      WHQL Logo'd: Yes
      Date and Size: 12/23/2011 05:15:09, 535040 bytes
      Other Files:
      Driver Provider: IDT
      HW Accel Level: Basic
      Cap Flags: 0xF1F
      Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
      HW Memory: 0
      Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No

      ---------------------
      Sound Capture Devices
      ---------------------
      Description: Microphone (IDT High Definition Audio CODEC)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
      Driver Name: stwrt64.sys
      Driver Version: 6.10.6367.0000 (English)
      Driver Attributes: Final Retail
      Date and Size: 12/23/2011 05:15:09, 535040 bytes
      Cap Flags: 0x1
      Format Flags: 0xFFFFF

      Description: Stereo Mix (IDT High Definition Audio CODEC)
      Default Sound Capture: No
      Default Voice Capture: No
      Driver Name: stwrt64.sys
      Driver Version: 6.10.6367.0000 (English)
      Driver Attributes: Final Retail
      Date and Size: 12/23/2011 05:15:09, 535040 bytes
      Cap Flags: 0x1
      Format Flags: 0xFFFFF

      -------------------
      DirectInput Devices
      -------------------
      Device Name: Mouse
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Keyboard
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: G500s Laser Gaming Mouse
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x046D, 0xC24E
      FF Driver: n/a

      Device Name: G500s Laser Gaming Mouse
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x046D, 0xC24E
      FF Driver: n/a

      Device Name: G500s Laser Gaming Mouse
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x046D, 0xC24E
      FF Driver: n/a

      Device Name: USB Multimedia Keyboard
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x04CA, 0x003A
      FF Driver: n/a

      Device Name: USB Multimedia Keyboard
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x04CA, 0x003A
      FF Driver: n/a

      Device Name: USB Multimedia Keyboard
      Attached: 1
      Controller ID: 0x0
      Vendor/Product ID: 0x04CA, 0x003A
      FF Driver: n/a

      Poll w/ Interrupt: No

      -----------
      USB Devices
      -----------
      + USB Root Hub
      | Vendor/Product ID: 0x1002, 0x4399
      | Matching Device ID: usb\root_hub
      | Service: usbhub

      ----------------
      Gameport Devices
      ----------------

      ------------
      PS/2 Devices
      ------------
      + HID Keyboard Device
      | Vendor/Product ID: 0x046D, 0xC24E
      | Matching Device ID: hid_device_system_keyboard
      | Service: kbdhid
      |
      + HID Keyboard Device
      | Vendor/Product ID: 0x04CA, 0x003A
      | Matching Device ID: hid_device_system_keyboard
      | Service: kbdhid
      |
      + Terminal Server Keyboard Driver
      | Matching Device ID: root\rdp_kbd
      | Upper Filters: kbdclass
      | Service: TermDD
      |
      + HID-compliant mouse
      | Vendor/Product ID: 0x046D, 0xC24E
      | Matching Device ID: hid_device_system_mouse
      | Service: mouhid
      |
      + Terminal Server Mouse Driver
      | Matching Device ID: root\rdp_mou
      | Upper Filters: mouclass
      | Service: TermDD

      ------------------------
      Disk & DVD/CD-ROM Drives
      ------------------------
      Drive: C:
      Free Space: 1763.0 GB
      Total Space: 1890.0 GB
      File System: NTFS
      Model: Seagate ST2000DL003-9VT1 SCSI Disk Device

      Drive: D:
      Free Space: 2.2 GB
      Total Space: 17.3 GB
      File System: NTFS
      Model: Seagate ST2000DL003-9VT1 SCSI Disk Device

      Drive: Q:
      Model: n/a

      Drive: E:
      Model: hp DVD A DH16ABSH SCSI CdRom Device
      Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

      --------------
      System Devices
      --------------
      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1603&SUBSYS_00000000&REV_00\3&11583659&0&C3
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1002&DEV_5A14&SUBSYS_5A141002&REV_02\3&11583659&0&00
      Driver: n/a

      Name: Standard OpenHCD USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AC8103C&REV_00\3&11583659&0&98
      Driver: n/a

      Name: High Definition Audio Controller
      Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_2AC8103C&REV_40\3&11583659&0&A2
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1602&SUBSYS_00000000&REV_00\3&11583659&0&C2
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1002&DEV_43A3&SUBSYS_00001002&REV_00\3&11583659&0&AB
      Driver: n/a

      Name: Standard OpenHCD USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AC8103C&REV_00\3&11583659&0&90
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1601&SUBSYS_00000000&REV_00\3&11583659&0&C1
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1002&DEV_43A2&SUBSYS_00001002&REV_00\3&11583659&0&AA
      Driver: n/a

      Name: Standard Enhanced PCI to USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AC8103C&REV_00\3&11583659&0&B2
      Driver: n/a

      Name: Broadcom WLAN Adapter
      Device ID: PCI\VEN_14E4&DEV_4357&SUBSYS_057014E4&REV_01\4&EDB6346&0&00AA
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1600&SUBSYS_00000000&REV_00\3&11583659&0&C0
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1002&DEV_43A1&SUBSYS_00001002&REV_00\3&11583659&0&A9
      Driver: n/a

      Name: Standard Enhanced PCI to USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AC8103C&REV_00\3&11583659&0&9A
      Driver: n/a

      Name: Realtek PCIe GBE Family Controller
      Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_2AC8103C&REV_06\4&693E52D&0&00AB
      Driver: n/a

      Name: High Definition Audio Controller
      Device ID: PCI\VEN_1002&DEV_AA98&SUBSYS_AA981462&REV_00\4&2534E90F&0&0110
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1002&DEV_43A0&SUBSYS_00001002&REV_00\3&11583659&0&A8
      Driver: n/a

      Name: Standard Enhanced PCI to USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AC8103C&REV_00\3&11583659&0&92
      Driver: n/a

      Name: Texas Instruments XHCI Controller
      Device ID: PCI\VEN_104C&DEV_8241&SUBSYS_2AC8103C&REV_02\4&5DC256B&0&0028
      Driver: n/a

      Name: AMD Radeon HD 7450
      Device ID: PCI\VEN_1002&DEV_677B&SUBSYS_24961462&REV_00\4&2534E90F&0&0010
      Driver: n/a

      Name: PCI standard ISA bridge
      Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_2AC8103C&REV_40\3&11583659&0&A3
      Driver: n/a

      Name: AMD AHCI Compatible RAID Controller
      Device ID: PCI\VEN_1002&DEV_4393&SUBSYS_2AC8103C&REV_40\3&11583659&0&88
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&11583659&0&C5
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1002&DEV_5A19&SUBSYS_5A141002&REV_00\3&11583659&0&28
      Driver: n/a

      Name: Standard OpenHCD USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_2AC8103C&REV_00\3&11583659&0&A5
      Driver: n/a

      Name: ATI I/O Communications Processor SMBus Controller
      Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_2AC8103C&REV_42\3&11583659&0&A0
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1604&SUBSYS_00000000&REV_00\3&11583659&0&C4
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1002&DEV_5A16&SUBSYS_5A141002&REV_00\3&11583659&0&10
      Driver: n/a

      Name: Standard OpenHCD USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AC8103C&REV_00\3&11583659&0&B0
      Driver: n/a

      Name: ATI I/O Communications Processor PCI Bus Controller
      Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&11583659&0&A4
      Driver: n/a

      ------------------
      DirectShow Filters
      ------------------

      DirectShow Filters:
      WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
      WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
      WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
      MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
      Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
      WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
      WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
      Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
      Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
      WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
      Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
      WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
      WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513
      WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
      WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3538.0513
      WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513
      CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
      ATI Ticker,0x00200000,0,1,Ticker.ax,
      CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
      DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
      CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
      Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18526
      WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
      Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
      AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18526
      VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18526
      SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
      CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
      Arcsoft PutDataSample Filter 1.0,0x00200000,1,1,ArcPutDataSample.ax,1.00.0000.0005
      Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
      AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
      ArcSoft Realtime Mplex Filter,0x00200000,2,1,ArcMplexFilter.ax,2.04.0001.0037
      Arcsoft Mpeg MPlex Filter,0x00200000,2,0,MplexFilter.ax,1.00.0000.0005
      Arcsoft Source Buffer Filter,0x00200000,2,0,SrcBuffer.ax,2.01.0000.0018
      StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
      MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526
      MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18526
      ArcSoft Mpeg Encoder Filter,0x00200000,2,0,ArcMpegCodec.ax,2.05.0000.0013
      SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
      P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.4900.9516
      VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
      MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
      Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
      SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
      Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
      Arcsoft GetDataSample Filter 1.0,0x00200000,1,1,ArcGetDataSample.ax,1.00.0000.0007
      ArcSoft MPEG Audio Decoder,0x00600000,1,1,mpgaudio.ax,2.04.0002.0016
      Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526
      CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
      P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
      MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18526
      MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
      PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000
      DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
      Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18526
      CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
      MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000
      CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
      Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
      CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
      CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
      CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
      ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18526
      Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526
      MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
      Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
      Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611
      ArcSoft Deinterlace,0x00200000,1,1,deinterlace.ax,1.00.0001.0004
      Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18526
      Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18526
      CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
      File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513
      ArcSoft VideoEffect Filter,0x00200000,1,1,ArcVideoEffect.ax,1.00.0000.0009
      VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
      WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
      CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
      VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
      MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
      File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
      iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
      iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
      Arcsoft DV Transition,0x00200000,1,1,DVTransition.ax,2.01.0000.0004
      Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
      CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
      Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
      CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
      CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
      DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611
      MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
      Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611
      AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18526
      RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
      Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
      WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
      MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
      DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
      ArcSoft Realtime Capture Encoder Filter,0x00200000,2,0,ArcCaptureEncoder.ax,2.05.0000.0022
      SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
      Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
      Arcsoft WMV/ASF Splitter,0x00200000,1,0,ArcWmvSpl.ax,1.00.0000.0009
      MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
      Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
      Arcsoft Mpeg2Audio Encoder,0x00200000,1,1,Mpeg2AudioEncoder.ax,1.00.0000.0007
      StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
      CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
      Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
      Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611
      CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
      AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526
      CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
      AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18526
      Arcsoft Snapshot Filter 1.0,0x00200000,1,1,ArcSnap.ax,1.00.0000.0016
      Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
      MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
      Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526
      File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18526
      ArcSoft MPEG Splitter,0x00400000,1,2,ArcSpl.ax,2.04.0002.0039
      ArcSoft TS Stream,0x00400000,1,2,ArcTSSpl.ax,2.04.0002.0037
      Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
      StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
      AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
      Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18526
      File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18526
      File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18526
      P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
      P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
      ArcSoft MPEG Video Decoder,0x00600000,1,1,mpgvideo.ax,2.04.0000.0048
      Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18526
      BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
      MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18526
      CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929

      WDM Streaming Tee/Splitter Devices:
      Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      Video Compressors:
      WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
      WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
      MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
      ArcSoft Mpeg Encode Filter,0x00200000,0,0,ArcMpegCodec.ax,2.05.0000.0013
      ArcSoft Realtime Capture Encoder Filter,0x00200000,0,0,ArcCaptureEncoder.ax,2.05.0000.0022
      DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
      MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18526
      Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
      Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
      VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
      VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

      Audio Compressors:
      WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
      WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
      IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
      PCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
      Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526
      GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18526
      Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18526
      CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526
      CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526
      MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18526

      Audio Capture Sources:
      Microphone (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514
      Stereo Mix (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

      PBDA CP Filters:
      PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
      PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
      PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

      Midi Renderers:
      Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18526
      Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18526

      WDM Streaming Capture Devices:
      ,0x00000000,0,0,,
      MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      MuxedIn2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      ,0x00000000,0,0,,
      ,0x00000000,0,0,,

      WDM Streaming Rendering Devices:
      HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      ,0x00000000,0,0,,
      ,0x00000000,0,0,,
      SpdifOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
      Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      BDA Network Providers:
      Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
      Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

      Multi-Instance Capable VBI Codecs:
      VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

      BDA Transport Information Renderers:
      BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
      MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

      BDA CP/CA Filters:
      Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
      Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
      PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
      XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

      Device Control Filters:
      ArcSoft Mpeg Mplex Filter,0x00200000,0,0,ArcMplexFilter.ax,2.04.0001.0037

      WDM Streaming Communication Transforms:
      Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

      Audio Renderers:
      Speakers / Headphones (IDT High,0x00200000,1,0,quartz.dll,6.06.7601.18526
      Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18526
      Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18526
      Digital Output (S/PDIF) (IDT Hi,0x00200000,1,0,quartz.dll,6.06.7601.18526
      DirectSound: Digital Output (S/PDIF) (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.18526
      DirectSound: Speakers / Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.18526

      ---------------
      EVR Power Information
      ---------------
      Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
      Enabled:
      Force throttling
      Allow half deinterlace
      Allow scaling
      Decode Power Usage: 100
      Balanced Flags: 1424
      Enabled:
      Force throttling
      Allow batching
      Force half deinterlace
      Force scaling
      Decode Power Usage: 50
      PowerFlags: 1424
      Enabled:
      Force throttling
      Allow batching
      Force half deinterlace
      Force scaling
      Decode Power Usage: 0
    • Options
      Jeri98Jeri98 Posts: 12 New Member
      sorry but you asked for all of that.
    • Options
      MinthaMintha Posts: 1 New Member
      it happened to me before, just go update your graphic card drivers online.
    • Options
      chesterbigbirdchesterbigbird Posts: 8,581 Member
      Yes your graphics card drivers are very out of date.
      http://support.amd.com/en-us/download
      Also perform a clean boot
      http://support2.microsoft.com/kb/929135
      This helps eliminate conflicting software as the cause.
      i7 6700K
      16GB hyper X fury
      MSI GTX 1080
      MSI gaming M5 mobo
      Evga 750 supernova
      Corsair hydro h110i GT
      Corsair obsidian 750D
      500GB SSD
      6TB Seagate Barracuda Pro
      LG 34" ultra wide


    • Options
      simsalways1simsalways1 Posts: 31 Member
      edited December 2014
      @chesterbigbird Oops I just noticed your comment above. I'm gonna try that as well. Thanks! :blush:
    • Options
      Jeri98Jeri98 Posts: 12 New Member
      Thank you
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