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Installing Base - Problems/Solutions

ceejay402ceejay402 Posts: 24,557 Member
edited September 2014 in PC - Technical Discussions
Wow folks its finally happening! Please post your problems and definitely share solutions. I will be adding to list.

And yep there's a patch!
http://help.ea.com/en/article/the-sims-4-updates/

IMPORTANT - MAC users BluebellFlora in the mac section is prepared to help fellow mac users with games issues, just post full details here http://forums.thesims.com/en_US/discussion/748338/a-mac-users-best-friend-please-read-before-posting-any-new-problem-threads#latest

Also BUG THREAD is located here http://forums.thesims.com/en_US/discussion/775749/sims-4-base-game-bug-thread-please-read-the-first-post-before-posting#latest - report all game bug related issues there.

TO POST
  • please say if installing disc or digital
  • please provide details of problem plus any errors


Installation - general check list

-Make sure everything is up to date - origin and Operating System and your card drivers :)
-Reboot system if you update it.
-Make sure you have permission (admin rights) to install game

Possible issues
-Anti virus blocking installation (an example of this with sims 3 http://help.ea.com/en/article/the-sims-3-launcher-will-not-open-or-load-after-update-patch/)

-Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1603)
possible solutions here http://answers.ea.com/t5/The-Sims-4/sims-4-vc-error-code-1603/td-p/3322605
Post edited by ceejay402 on

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