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Time To hold EA accountable
angrysimuser
Posts: 44 New Member
Report them to the Better Business Bureao.
http://www.bbb.org/
1. If you can't play your game at all( Obvisously they didn't advertise a non-working product)
2. If You've emailed and called but get no help what so ever.
3. If you feel customer service was very uprofessional and/or rude.
4.If your game is always crashing, and no matter what you do the game just continues crashing your computer.
I could continue but I think you get the point. There are many reasons for someone to rightfully report EA to the BBB.
Bottom line is this, EA is denying there is an issue at all, It is getting blamed on the consumers computer. I think we are all smart enough to know that that is bologne. So if they refuse to do something about the issues, then it's time for us to let them know we aren't going to sit around and look at an expensive box.
http://www.bbb.org/
1. If you can't play your game at all( Obvisously they didn't advertise a non-working product)
2. If You've emailed and called but get no help what so ever.
3. If you feel customer service was very uprofessional and/or rude.
4.If your game is always crashing, and no matter what you do the game just continues crashing your computer.
I could continue but I think you get the point. There are many reasons for someone to rightfully report EA to the BBB.
Bottom line is this, EA is denying there is an issue at all, It is getting blamed on the consumers computer. I think we are all smart enough to know that that is bologne. So if they refuse to do something about the issues, then it's time for us to let them know we aren't going to sit around and look at an expensive box.
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Comments
I have 3 computers, 2 desktops, and 1 laptop, two exceeded the requirments, one met them. All of them have issues with the game.
Took the game to play on my mother's brand new system, and it still crashed 24/7.
You are a lucky simmer then!
I feel like this is not a beta version, this is the final product, there is NO reason for the game to run like this.
I paid for an advertised working product, everyone did, and that's what we expect.
Of course there's an issue in it not working for some people, but are you absolutely sure it's NOT your computer? Have you tested it out on a better computer? All computers are not created equal, so there's definitely a chance it could be your computer. If just one thing doesn't meet the system requirements, it could throw everything off kilter. The game itself is exactly the same for everyone, so if it works for me and all those other people, then it DOES work, you just have to figure out why it's not working for you.
Unfortunately for you the BBB won't help you. Because every PC is different it is virtually impossible for a company to ship a product that will work "for sure" on everyone's computer. If the software in question was inherently flawed such that it did not work for anyone, maybe they'd help, but that's not the case in this issue.
Feel free to follow through on contacting the BBB, but they will laugh at you even if they pretend to be sympathetic. FAR more buggy, problematic games have been released in the past and in some instances there were even law suits...but ultimately, nothing came of them because if the government intervenes in cases that are not VERY extreme, no one will make any software anymore due to the points made in my first paragraph.
Sorry your having issues, but that's just the reality of it.
You may want to consider that you are using some software that conflicts if it is happening on every one of your computers, by the way. I have had the game since Tuesday and have yet to have even a single crash...and I played for like 8 hours straight at one point, so the game DOES work flawlessly for some people.
The Winters family Tree --- My Mods
I'm not talking about the game hurting my computer...I'm talking about the game barely working for people(if working at all).
I may not be a lawyer, but I'm pretty sure you can't advertise a working product and then sell them something that doesn't run. I'm also pretty sure, that it isn't a professional practice to call EA consumers "liers" for all of the problems we are experiencing with the game. Yes, that is what an EA tech. called us earlier when I informed him about everyone else that was having issues. He said either they are lieng, or it's "their computer"
That's not entirely accurate. It took six months to get the first patch for University. That patch was released just about the same time the next Expansion pack came out (Nightlife).
The patch for Mansions & Gardens has never been release. They were so sloppy with some of the items in the stuff packs that it became necessary to get patches elsewhere. The biggest problem was they would make the items and forget to put all the behavior interactions in with them, so certain items in the stuff packs wouldn't work. So know, EA has not been entirely aces when releasing patches and on more than one occasion had to pull a patch off of the web site and redo it because it broke as much as it fixed.
As for the original poster, you should direct your frustration elsewhere. I don't think the BBB will get involved although you could ask for a refund for a faulty product and if the place refuse to resolve the situation then they would try to resolve it. But you would have to ask for the refund first.
As for calling you a liar and others, you may check the laws in your state and record the call. It would be some juicy stuff to send to a site like The Consumerist.
Also I have contacted customer service for the sims store issue and they solved the problem in an orderly fashion. So have fun wasting your time reporting them they are in my opinion they are a great company and I have always been satisfied with their products, including the Sims 3.
It's more a problem with the PC industry and not having any sort of uniformity, than with any particular game company (and these threads pop up on every game forum - it's not particular to EA, this game, or any game released in the past few decades.)
It's sucks. I've been down that road. I swore off buying PC games for a number of years and only bought console games, because I was sick and tired of getting a game for my PC and not knowing if it was going to work. I happen to have gotten lucky with the Sims 3, as it runs just fine on mine. But at the same time, I'm still waiting to be able to play Puzzle Quest: Galactrix for more than 30 minutes at a go - and that game's been out for months now.
They test the final code out on as many PC builds as they can, but once they release the game it's inevitable that a number of people aren't going to be able to get it to work. And it can be because of any number of seemingly innocuous things. The Galactrix problem I'm running into, for example, seems to be isolated to the particular series of graphics card I have in my box.
Go to any official game forum right after release, and you see these exact same threads. It's nothing particular to EA at all.
On the other hand - I'm certainly not telling the OP not to contact the BBB. Hey, if turns out that EA actually is the one exception out of all these other companies, then I'll eat my words.
There are some people(such as yourself) that aren't having any issues at all with the game, but a majority of us are. And for EA to say(or anyone else for that matter) that it must be the consumers fault is 🐸🐸🐸🐸
You can't sell someone a nonworking product, period.
I am sure that BBB will take my complaint more seriously then EA will, since they seem to think that there is no issues at all with their game.
As for game buggyness that can actually be attributed to the game... anyone whose a gamer will know that a lot of games these days are shipped buggy. why? because patches can be released and downloaded with ease. There were problems with the sims 2, and later a patch had to be released. It's not awesome, but you got to allow for the massive complexity of games these days, and the fact that bugs might not come to light till your average player is playing (even after extensive beta testing).
What the creators may be liable for is if games aren't playing because of disc speed? Which wasn't advertised.
What is your video card?
Cause that's the most likely case if you have the recommened Processor and GHz and RAM.
1. This IS a working product, it is your computer, no matter how much you deny it.
2. EA should know the problems with the game by now and by all the ******* threads people make about "oh this doesn't work so the game now offically sucks even though I just bought it less than a week ago.!"
Majority of people? I'd like to know where your getting your statistics. Game works fine, sad thing is many people are not good with computers and think anything Best Buy, Dell, or Mac tells them will run it, will believe it.
BBB will just laugh at you, honestly your wasting your time.
If the game really is crashing or not running on all four systems, then first and foremost you might want to check your drivers, ensure your OS is updated to the suggested version and the usual expected business of making sure your computers software as well as hardware is up to date.
I had some crashing issues, as well as graphics problems with the mirrors, but since updating my graphics drivers I've had next to no trouble at all.
If that doesn't seem to fix the problem, you might want to see if you could get a replacement disk from the store you bought it from?
Unfortunately, as people have said, since so many people are able to run the game, the fault doesn't appear to lie in EA's coding but in some other factor... which tends to mean something to do with hardware configuration, unfortunately.
You are making the mistake of assuming, just because people with problems are loud, that they are the majority. This is very rarely the truth no matter how it may look in forums. It's that people who are upset are very, very loud, and those who are not are very, very quiet.
And the ONLY thing the BBB may do for you is get the retail outlet where you purchased the game to let you return it, assuming you even have tried that. But that's not EA you would be complaining about, unless you bought the game directly from them. So try to return the game, if they won't take it back, then call the BBB. Anything else I guarantee you they will NOT help you with.
The Winters family Tree --- My Mods
So are you saying that other companies have released a game that was so buggy and messed up that some people( even people that exceeded the requirments) couldn't even play the game? Because that is the situation here, for alot of people.
It would be different if it were only a few people complaining about minor things, but when you can't even play a minute of the game you paid 50+ dollars for then there is a MAJOR problem.
This has happened to a number of PC games, this not even being the messiest one.
There is little you can do but fume. I know its frustrating, but signing a petition and getting like 200 names on it, is nothing and reporting them won't work, because other games have had legal action taken against them, and as far as I know, nothings worked so far.