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    Sims 3 error check log 1.6.7 *PLEASE REPLY*

    ReeceF11ReeceF11 Posts: 15 New Member
    in The Sims 3 Help & Technical Discussion
    Hey guys, I just installed Sims 3 for the first time and everytime I open up the Sims 3 launcher I get the "There was a error during startup. Please check the log for more details" error :( This seems to happen after updating 1.6.7 :?

    Comments

    • blunote00blunote00 Posts: 18,476 Member
      edited May 2014
      1) Have you tried rebooting your computer/laptop?

      2) Has the game ever launched?

      3) What does the Sims3LauncherLogFile.log file say?

      4) Have you tried to start the game bypassing the launcher?
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    • ReeceF11ReeceF11 Posts: 15 New Member
      edited May 2014
      1) Yeah, didnt work :(

      2) No

      3) I cant find the launcher log anywhere?

      4) Yes just tried opening TS3.exe and got this error "Unable to start game, service initialization failed"
    • blunote00blunote00 Posts: 18,476 Member
      edited May 2014
      The log file would be in the Sims 3 game data folder under Documents. If you've never actually started a game then you may not have one.

      The TS3W.exe is the actual executable file you should be using.

      "Unable to start game, service initialization failed" errors usually mean the Windows Registry has damaged/corrupt entries. You could trying uninstalling the base game, cleaning the Windows Registry with a free program like CCleaner from piriform, then re-installing the game. I would not surf the net and let the game fully install then patch/update.

      Will occasionally provide tech support on this forum or over on Answer HQ. ▬ At my age, competence is a turn on! (©¿©)
      DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. Vacation goes by way too fast!
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    • ReeceF11ReeceF11 Posts: 15 New Member
      edited May 2014
      Just did what you said, ran CCleaner still to no avail :( same error again. I do not have a log file so I cannot see what the problem may be :/
    • crinrictcrinrict Posts: 18,771 Member
      edited May 2014
      Guess this is solved now, right ?

      http://answers.ea.com/t5/The-Sims-3/Sims-3-error-check-log-1-6-7/m-p/2853766

      (don't want anyone to waste their time on solved issues)
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    • blunote00blunote00 Posts: 18,476 Member
      edited May 2014
      crinrict wrote:
      Guess this is solved now, right ?

      http://answers.ea.com/t5/The-Sims-3/Sims-3-error-check-log-1-6-7/m-p/2853766

      (don't want anyone to waste their time on solved issues)
      Awesome! :thumbup: I couldn't get logged into Answer HQ last night to check there.
      Will occasionally provide tech support on this forum or over on Answer HQ. ▬ At my age, competence is a turn on! (©¿©)
      DO NOT - PM me tech ?s/issues. ▬ DO create a thread in it's respective Technical Forum. Vacation goes by way too fast!
      US Links ► (TS3), Help for all things Sims (Answer HQ).
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