I just received an email from The Sims3 thanking me for downloading 70's, 80's & 90's Stuff pack:
Thanks for installing The Sims 3 70s, 80s & 90s Stuff Pack! Make your experience even better with these awesome in-game items from The Sims 3 Store
Why should I spend my money to buy Sims points when I cannot download anything that I bought previously???
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That ad is a part of all their emails. You definitely don't have to buy sim points, but if you can't go into your purchase history and redownload content that you bought than I would definitely recommend having them looking into the problem so that you are able to do so.
I find calling them the better option as you actually get to talk to someone instead of a robot (hate their online tech support with a fiery passion :evil: But that's not always an option for everyone.
Have you tried redownloading in-game or online?
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What are you talking about? You can download things you bought previously by going to your Purchase History. :?
The game doesn't even need to be open. You do this through the website, and the Launcher opens.