"Unable to start game.
Device 0 cannot run this title.
No supported video graphics card detected. Please check your system hardware."
My game had been running perfectly ... until I deleted the NVIDIA driver and control manager from my system as I didn't think I needed it because I didn't have a NVIDIA graphics card. Then I started getting the above message when trying to launch my game.
I have searched the forums and web for solutions but I'm getting confused. I checked the DeviceConfig log but it kept resetting itself with an empty file. I tried restoring a back up version but it kept doing the same thing.
Then I tried re-installing the NVIDIA driver and control manager (after putting the old graphics card back in) but that didn't correct the issue.
I have now uninstalled all my games and expansion packs, then just installed the base game and updated it - and it still won't start
To my knowledge my graphics card is suitable for playing and all the drivers for it are up to date but it's just not working! Sorry for being long winded but I'm getting really frustrated...
Any help/advice would be much appreciated!
System Information
Time of this report: 2/25/2014, 12:41:35
Machine name: FAMILY
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/09/12 10:55:34 Ver: 17.08
Processor: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8132MB RAM
Page File: 2467MB used, 13796MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: AMD Radeon HD 6800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor ( 0x6738 )
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_31081682&REV_00
Display Memory: 4095 MB
Dedicated Memory: 2035 MB
Shared Memory: 2060 MB
Current Mode: 1920 x 1080 (32 bit) (50Hz)
Monitor Name: SyncMaster B2430L (Digital)
Monitor Model: SMB2430L
Monitor Id: SAM0645
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
Driver Version: 13.251.0.0
DDI Version: unknown
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/6/2013 22:01:52, 1318552 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2478-11CF-ED71-0211BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6738
SubSys ID: 0x31081682
Revision ID: 0x0000
Driver Strong Name: oem18.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:13.251.0.0:pci\ven_1002&dev_6738
Rank Of Driver: 00E62001
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
Sound Devices
Description: Speakers (4- High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_11020041&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 10:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (3- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104384FB&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 10:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (3- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104384FB&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 10:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
Gameport Devices
PS/2 Devices
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 50.6 GB
Total Space: 114.4 GB
File System: NTFS
Model: OCZ-AGILITY3 ATA Device
Drive: E:
Free Space: 68.9 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST3160815AS ATA Device
Drive: F:
Free Space: 2.1 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST3160811AS ATA Device
Drive: H:
Free Space: 1016.9 GB
Total Space: 1907.7 GB
File System: NTFS
Model: Seagate Expansion Desk USB Device
Drive:
Model: HL-DT-ST DVDRAM GH24NS90 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
System Devices
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_84CA1043&REV_C4\3&11583659&0&E4
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 8 - 1E1E
Device ID: PCI\VEN_8086&DEV_1E1E&SUBSYS_84CA1043&REV_C4\3&11583659&0&E7
Driver: n/a
Name: Intel(R) 82579V Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_04\3&11583659&0&C8
Driver: n/a
Name: Asmedia 106x SATA Controller
Device ID: PCI\VEN_1B21&DEV_0612&SUBSYS_84B71043&REV_01\4&2543D5D&0&00E3
Driver: n/a
Name: Intel(R) Z77 Express Chipset LPC Controller - 1E44
Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_84CA1043&REV_04\3&11583659&0&F8
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_84CA1043&REV_C4\3&11583659&0&E3
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1102&DEV_0012&SUBSYS_00101102&REV_01\4&30551E88&0&00E1
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_84CA1043&REV_04\3&11583659&0&B0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14
Device ID: PCI\VEN_8086&DEV_1E14&SUBSYS_84CA1043&REV_C4\3&11583659&0&E2
Driver: n/a
Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Controller - 0105
Device ID: PCI\VEN_8086&DEV_0105&SUBSYS_84CA1043&REV_09\3&11583659&0&09
Driver: n/a
Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_84CA1043&REV_04\3&11583659&0&A0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_84CA1043&REV_C4\3&11583659&0&E1
Driver: n/a
Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_84CA1043&REV_09\3&11583659&0&08
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_84CA1043&REV_04\3&11583659&0&D0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_84CA1043&REV_C4\3&11583659&0&E0
Driver: n/a
Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_84CA1043&REV_09\3&11583659&0&00
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_84CA1043&REV_04\3&11583659&0&E8
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_84891043&REV_03\4&2AACEACC&0&00E4
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA88&SUBSYS_AA881682&REV_00\4&1941C7EE&0&0109
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04\3&11583659&0&FB
Driver: n/a
Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_84CA1043&REV_04\3&11583659&0&FA
Driver: n/a
Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&D432303&0&00E2
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_84FB1043&REV_04\3&11583659&0&D8
Driver: n/a
Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&3927C719&0&00E7
Driver: n/a
Name: AMD Radeon HD 6800 Series
Device ID: PCI\VEN_1002&DEV_6738&SUBSYS_31081682&REV_00\4&1941C7EE&0&0009
Driver: n/a
DirectShow Filters
DirectShow Filters:
WMAudio Decoder DMO,**********,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3508.0205
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3508.0205
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3508.0205
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3508.0205
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3508.0205
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3508.0205
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3508.0205
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,13.20.0000.31206
AMD Video Decoder,0x00200000,1,2,atimpenc.dll,13.20.0000.31206
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.20.0000.31206
AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,13.20.0000.31206
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
AMD Video Encoder,0x00200000,1,1,atimpenc.dll,13.20.0000.31206
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3508.0205
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,13.20.0000.31206
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,13.20.0000.31206
WAV Dest,0x00000000,0,0,,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,13.20.0000.31206
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.20.0000.31206
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
WDM Streaming Rendering Devices:
HD Audio SPDIF out 5,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Audio Renderers:
Speakers (4- High Definition Au,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
Digital Audio (S/PDIF) (3- High,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Digital Audio (S/PDIF) (3- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (4- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713
EVR Power Information
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Comments
When I tried to load the game it would then become a blank text file.
=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 1 CPU: 4 RAM: 4 CPU Speed: 3518 Threading: 3
Adjusted CPU: 4291 RAM: 8132 Adjusted RAM: 7620 Cores: 4
=== Machine info ===
OS version: Windows 7 6.1.7601 Service Pack 1
OS prod type: 0
OS major ver: 6
OS minor ver: 1
OS SP major ver: 1
OS SP minor ver: 0
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz
Family: 6
Model: 10
Cores: 4
HT: 1
x64: 0
Memory: 8132MB
Free memory: 5693MB
User: Jennifer
Computer: FAMILY
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon HD 6800 Series
Name (database): AMD Radeon HD 6800 Series [Found: 1, Matched: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 6738, Board: 31081682, Chipset: 0000
Driver: aticfx32.dll, Version: 8.17.10.1247, GUID: D7B71EE2-2478-11CF-ED71-0211BEC2C535
Driver version: 1247
Monitor: \\.\DISPLAY1
Texture memory: 32MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
=== Options ===
AnimationSmoothing 1
LightingQuality 3
GeneralReflections 3
TextureQuality 3
VisualEffects 3
TerrainQuality 3
EdgeSmoothing 3
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 4
TreeQuality 4
DrawDistance 3
MaxActiveLots 8
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudioOutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 1503231
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 0
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 3
EnableAging 1
EnableTutorial 0
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 0
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 5
AgingStageLengthChild 20
AgingStageLengthTeen 35
AgingStageLengthYoungAdult 50
AgingStageLengthAdult 60
AgingStageLengthElder 40
EnableInteractiveLoading 1
AgingStageLengthPuppy 10
AgingStageLengthDogAdult 50
AgingStageLengthDogElder 30
AgingStageLengthKitten 10
AgingStageLengthCatAdult 60
AgingStageLengthCatElder 35
AgingStageLengthFoal 10
AgingStageLengthHorseAdult 75
AgingStageLengthHorseElder 40
LunarCycleLength 5
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 0
EnableWerewolves 0
EnablePets 1
EnableCelebrities 1
EnableFairies 0
EnableWitches 0
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 0
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 1
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 1
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 0
VideoCaptureQuality 0
VideoCaptureSound 0
VideoCaptureTime 0
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 1
LightingQuality 1
GeneralReflections 1
TextureQuality 1
VisualEffects 3
TerrainQuality 3
EdgeSmoothing 0
ObjectHiding 0
AspectRatio 0
ForceSquarePixels 1
SimQuality 1
TreeQuality 3
DrawDistance 3
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudioOutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
That error happens in game when the device config file is missing or blank.. Now did you happen to edit any of the SGR FILES by any chance?
Also your drivers might not be up to date: Driver Date/Size: 12/6/2013 22:01:5
Also i would completely wipe the pc of nvidia.. since you have ATI there is no need to keep anything nvidia.
16GB hyper X fury
MSI GTX 1080
MSI gaming M5 mobo
Evga 750 supernova
Corsair hydro h110i GT
Corsair obsidian 750D
500GB SSD
6TB Seagate Barracuda Pro
LG 34" ultra wide
I installed the Revo unistaller & got rid of nvidia.
I didn't mess with the SGR files - was a bit too fiddly for me.
And I checked all my drivers, they're all up to date unless I missed one?
Thanks for your help so far
Also, will try the reset option when I get back from work today.
I already removed all my games, then installed just the base game but it still wouldn't work. Do I still need to try resetting it?
It's weird how the game stopped recognising my card all of a sudden...
Your problem is very weird considering you have already uninstalled.. that should completely reset any and all game files.
I will research a little more and see if i can help you further
16GB hyper X fury
MSI GTX 1080
MSI gaming M5 mobo
Evga 750 supernova
Corsair hydro h110i GT
Corsair obsidian 750D
500GB SSD
6TB Seagate Barracuda Pro
LG 34" ultra wide
Already did, I made sure there was nothing left of the game and Origin.
Thanks chesterbigbird! Appreciate it
I updated the BIOS too, but I don't know if that will make a difference or not...
But now a window pops up saying "The Windows Experience Index for your system could not be computed. Could not measure video playback performance."
Sure enough I tried to play a video through Windows Media Player and there's sound but no video just a black screen. I played a film through iTunes and there's sound again, and video but it is really laggy and bad quality.
Could this be related to my problem ?
benchmark - 3dmark vantage
Something must be wrong with your graphics card.. do a benchmark and see what comes up.
If The Windows Experience Index could not test the video playback then somethings is up.
Could just be that your uninstaller did remove stuff that is needed like bob said.
16GB hyper X fury
MSI GTX 1080
MSI gaming M5 mobo
Evga 750 supernova
Corsair hydro h110i GT
Corsair obsidian 750D
500GB SSD
6TB Seagate Barracuda Pro
LG 34" ultra wide
My dad decided he knew best and did a system restore to a back-up we made nearly a year ago... Wasn't happy about that!
It cured the graphics problem and my game plays (even if I do need to install the new E.P.s since) but it's mucked up everything else not-Sims-related that I'm trying to make good again.
Back to my original problem, now that NVIDIA has been restored again and if I delete it, will that cause my problems again? Dad thought the Sims might still be using the NVIDIA driver info even though I have an AMD card?
Thanks for all your help anyway!
I'll leave NVIDIA just in case, and will reset my game now that everything's working.
Thanks again
Firstly I've searched my issue and found various accounts of people with similar problems but none of the solutions seem to have worked despite me spending many hours trying to fix it.
My issue is (as can be seen from the title) that I am unable to play Sims 3, upon clicking play in the launcher i am greeted with the above message. What's weird is that i have previously played Sims on this laptop and run it fine, even on fairly high settings. I hadn't played in a while and when I recently attempted to resume playing, no graphics card detected suddenly. There have been no changes since I last played so I am at a complete loss as to the cause of the problem.
I have the Sims 3 with all but around two expansion packs and no stuff packs and am playing on a laptop with duel graphics cards: Intel HD graphics 4000 and NVIDIA GeForce 710M (which i realise isn't the best dedicated graphics card but should be able to run Sims 3 and has run it perfectly fine in the past). I believe the problem is that the Sims 3 (or the entire laptop) are not utilising my dedicated graphics card.
Since receiving the message i have tried:
- Uninstalling and re-installing Sims 3 and all expansions
- Updating my graphics drivers
- Playing in window mode
- Using the NVIDIA control panel to set Sims 3 to use the NVIDIA graphics card
- Disabling the Intel graphics card
- Fiddling with various settings
- And finally attempting to edit the Graphicscards.sgr and GraphicsRules.sgr files to recognise my NVIDIA card (this was a little advanced for me and I may have made a mistake, however I have attempted this several times with various different codes and such, all with no improvement)
I also have an empty DeviceConfig.log which i have seen elsewhere people mention is helpful to have. The only potential solutions I have seen that I haven't tried are to restore the computer to a previous date or send it off, neither of which I am willing to do, however as it played before on this very laptop I am sure there must be a simpler solution?
If anyone has any idea how I might fix this problem i would be hugely grateful, i have wasted much time over this and would just like to enjoy playing god with little people once again.
Here is a link to some laptop video cards tested for the game and their performance. the 740 is the lowest card listed in the 700 series.
http://forum.thesims3.com/jforum/posts/list/635124.page
Chester would be better able to answer your question because they build computers. Chester is on a different time zone but Im sure they will answer you. There are other people in this forum that can build computers too and if they are on should be able to answer you but it is a weekend so some maybe off and running somewhere else.