Does anyone know what I can do? One day, I received an email from EA's Terms of Service team saying I violated the user agreement so they banned my account. The first thing I did was contact the EA Help, so they say to dispute it with the TOS team. As soon as I submitted my claim, I received an email from the TOS stating they did a full investigation and the sanction will stay on my account. And they followed it by saying that I should not expect any further responses.
I tried to dispute it again, and received the same automated response. I then, got on a chat with an EA Help adviser and they told me to open a thread on the EA Forums.
I posted my concern on the EA Forums, and a community member (darko) sent me a copy and pasted message about contacting the TOS team. I replied to him that it does not work, he locked the thread and told me not to open a new thread about the same topic.
What else can I do? I literally only play the Sims. I don't play any other games EA makes. I don't play online, but I can't start the game.
This whole ordeal has been upsetting. I have been dealing with this shunned treatment from EA for 3 months now. I think they want me to just give up. How can this get corrected? The Terms of Service team can't be contacted, EA Help has turned me away, and the EA Answers HQ has disrespectful community managers working for them.