I know how to use game options and my sound is on and up on my comp, but I have no sound in my game. please help. I think it maybe a keyboard thing. last week I had to update my comp and now my sound + and - on my keyboard just takes me to buy and build mode. not adjusting the sound, so I did the + forgetting this and my sounds has gone completely. please help.
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Or try resetting your settings, go to Documents>Electronics Arts>The Sims 4 and delete or cut and paste Options.ini somewhere else, this will make Origin create a new options.ini with default settings.
You can also check to make sure that the sims4 has sound in win10, if that's what you are using by right clicking on your speaker icon that you have located to your lower right and select volume control while the sims4 is running.