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Storyteller Submission Error? (Update!)
elemmele
Posts: 689 Member
Update 3: So happy to say that this issue has been addressed over on the EA Help forums! Anyone else who was having an issue submitting, please check out the link so that you can properly submit your video! - https://answers.ea.com/t5/General-Discussion-Feedback/Cannot-submit-Spark-d-Challenge-Storyteller-video/td-p/9365106/highlight/false/page/3 - Just scroll down a little bit and give SimQARobo's comment a read before sending any links anywhere! Big thanks to the folks responsible for addressing and solving this issue!
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I'm hoping this is the right place to post this, but I was curious if anyone else is having (or has had) trouble submitting their Storyteller entry? I saw on the EA Answers forums that this was an issue that was once solved, but seems to be broken again. I've included a couple of screenshots (below) to show what error I am getting.
If anyone could offer me some advice or assistance regarding this, I'd be eternally grateful. Good luck to everyone else hoping to submit a Storyteller entry -- hopefully this issue can be resolved before the deadline in a few hours. Thank you!
Update: I've just tweeted EAHelp and notified them of the issue. I'll be sure to post updates if the issue is resolved and/or someone gets in contact with me!
Update 2: As of around ten minutes before the official deadline, I unfortunately still have not found a fix. To quote the food review gospel:
No, but in all seriousness though, I'm hoping at least that not everyone trying to submit is affected by this! For now, I've decided to make my video public and add the appropriate hashtags (as recommended in the Storyteller FAQ) and hope that...helps? Hopefully tomorrow I can get in touch with someone. If there's any way I can help, I'll be sure to update.
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I'm hoping this is the right place to post this, but I was curious if anyone else is having (or has had) trouble submitting their Storyteller entry? I saw on the EA Answers forums that this was an issue that was once solved, but seems to be broken again. I've included a couple of screenshots (below) to show what error I am getting.
If anyone could offer me some advice or assistance regarding this, I'd be eternally grateful. Good luck to everyone else hoping to submit a Storyteller entry -- hopefully this issue can be resolved before the deadline in a few hours. Thank you!
Update: I've just tweeted EAHelp and notified them of the issue. I'll be sure to post updates if the issue is resolved and/or someone gets in contact with me!
Update 2: As of around ten minutes before the official deadline, I unfortunately still have not found a fix. To quote the food review gospel:
No, but in all seriousness though, I'm hoping at least that not everyone trying to submit is affected by this! For now, I've decided to make my video public and add the appropriate hashtags (as recommended in the Storyteller FAQ) and hope that...helps? Hopefully tomorrow I can get in touch with someone. If there's any way I can help, I'll be sure to update.
Post edited by EA_Solaire on
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This discussion has been closed.
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Edit: I've talked to someone at EA Support (thanks, Guru!) and they said that unfortunately since the contest has ended there isn't much they can do. However, they are reporting my case and hopefully there will be an update. I understand it's a technical issue, and I also understand that this "isn't a big deal," but regardless I'm hoping that at the very least this issue won't happen again in the future. 'Til then, I'll continue to try and reach out to folks so this can be somehow resolved.
https://answers.ea.com/t5/General-Discussion-Feedback/Cannot-submit-Spark-d-Challenge-Storyteller-video/td-p/9365106/highlight/false/page/3
I have been trying to submit my entry for 2 days now and I keep getting that error. Spoke to EA Help and they couldn't submit it either or find a solution. I'm freaking out!