Forum Announcement, Click Here to Read More From EA_Cade.
FAQ - The Sims 4 Island Living release
EA_Mai
Posts: 1,800 EA Staff (retired)
Hi everyone!
The Sims 4 Island Living is almost here! To make sure everyone is ready, let me answer some of the most common questions we usually see when a new Expansion Pack launches 😊
When will The Sims 4 Island Living release and be available for download?
As with previous Expansion Packs, this will be a rolling midnight release, which will start in Australia/New Zeland (the midnight of the 21st of June, Sydney time), and finish with the release in America (the midnight of the 21st of June, EDT time).
The time for you will depend on your time zone and region. You can check the exact time for you on Origin: here.
This is the release time for me, in Ireland
Can I pre-load the game?
As with previous packs, there won’t be a pre-load for The Sims 4 Island Living.
Will The Sims 4 Island Living be added to Build Your Own Bundle?
After the pack has released worldwide, that’s the plan! We don’t have specifics on the timing, but we will let you know here once it’s available for bundling 😉
The pack has already released in my region, but I can’t purchase/download it because the option is not there, what can I do?
Some players have reported cache issues in the past. Clear your Origin cache to make sure stored old data is not causing the problem. If you are using the Origin client, you can learn how to clear Origin cache here. If you are using origin.com, clear your browser cache or try again using an incognito window.
If you pre-ordered the game, make sure the payment was processed correctly.
The Sims 4 Island Living is already available to bundle but I don't get the option to add the pack to a bundle, what can I do?
Some players have reported cache issues in the past. Clear your Origin cache to make sure stored old data is not causing the problem. If you are using the Origin client, you can learn how to clear Origin cache here. If you are using origin.com, clear your browser cache or try again using an incognito window.
Any other questions? Feel free to open your own topic! This is where, depending on the question:
And while you are waiting for the game to download and install, come take a look at Sulani! We will be sharing screenshots here!
-Mai
The Sims 4 Island Living is almost here! To make sure everyone is ready, let me answer some of the most common questions we usually see when a new Expansion Pack launches 😊
When will The Sims 4 Island Living release and be available for download?
As with previous Expansion Packs, this will be a rolling midnight release, which will start in Australia/New Zeland (the midnight of the 21st of June, Sydney time), and finish with the release in America (the midnight of the 21st of June, EDT time).
The time for you will depend on your time zone and region. You can check the exact time for you on Origin: here.
This is the release time for me, in Ireland
Can I pre-load the game?
As with previous packs, there won’t be a pre-load for The Sims 4 Island Living.
Will The Sims 4 Island Living be added to Build Your Own Bundle?
After the pack has released worldwide, that’s the plan! We don’t have specifics on the timing, but we will let you know here once it’s available for bundling 😉
The pack has already released in my region, but I can’t purchase/download it because the option is not there, what can I do?
Some players have reported cache issues in the past. Clear your Origin cache to make sure stored old data is not causing the problem. If you are using the Origin client, you can learn how to clear Origin cache here. If you are using origin.com, clear your browser cache or try again using an incognito window.
If you pre-ordered the game, make sure the payment was processed correctly.
The Sims 4 Island Living is already available to bundle but I don't get the option to add the pack to a bundle, what can I do?
Some players have reported cache issues in the past. Clear your Origin cache to make sure stored old data is not causing the problem. If you are using the Origin client, you can learn how to clear Origin cache here. If you are using origin.com, clear your browser cache or try again using an incognito window.
Any other questions? Feel free to open your own topic! This is where, depending on the question:
- In the Expansion Packs section for gameplay questions
- In the Technical issues (PC) section if you are having technical issues with the game on PC
- In the Technical issues (Mac) section if you are playing on Mac
- In the Origin Technical Support section if your issue is with Origin
And while you are waiting for the game to download and install, come take a look at Sulani! We will be sharing screenshots here!
-Mai
5
This discussion has been closed.
Comments
If you don't see the pack for bundling, make sure to follow the steps I suggested above:
If you are using the Origin client, clear Origin cache as explained here. If you are using origin.com, clear your browser cache or try again using an incognito window.
If you run into any issues after trying that, open a thread here so we can try to help!