Hi! I'm in desperate need of help - I played the sims last night and it crashed. Nothing unusual, I cleaned the cashes and went to bed. This morning I tried to fire up the game and the launcher appears, but when I click on the start button I get a little grey square with:
EP10 a required security module cannot be activated this program cannot be executed (3000)
I shut down the computer, launched a boot-time scan, then cleaned the register, launched another thorough virus scan and tried again. Same message.
My laptop is still on Windows 8.1, and the game is patched to 1.67. Do I have to update to 1.69 through Origin? I haven't installed "into the future" on my laptop, as I'm afraid it will upgrade to 1.69 automatically.
- please help!