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game wont start :(

i open up origin and click play and it freezes up,i have to reboot the computer to reset everything.
my specs are well above recommended for this game so its not my specs,how can i fix it?


  • M13VulpeculaM13Vulpecula Posts: 16,752 Member
    Hmm, do you play on Windows 10? I've heard that Windows 10 players need to do a bit extra fixing in order to run Sims 2.
  • k_reeser1k_reeser1 Posts: 66 Member
    yeah win 10 version 1809

  • Seera1024Seera1024 Posts: 3,266 Member
    Have you tried deleting the file groups.cache?

    It's notorious for corrupting on its own and one of the classic signs of it being corrupted is the game won't start.

    The game will generate a new one when you load it up the next time. It will take a little longer to load as it will have to generate the cache again instead of using it to load faster.
  • k_reeser1k_reeser1 Posts: 66 Member
    edited February 5
    yeah it dont work,when i launch the game,the whole screen freezes and only way to fix it is reboot pc.
    -a fresh install did not help any
    -securom isn't installed
    -no mods or cc
    -graphics rule maker dont help
    -game defaults to 800x600 resolution then locks up the whole screen
    it has to be a windows 10 update that caused this issue,the game worked fine in january.
    Post edited by k_reeser1 on

  • Denimg8Denimg8 Posts: 84 Member
    Have you tried restoring laptop to earlier time? (Back to when it did work). I have done this a couple of times when I had issues. Hope it gets fixed soon.
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