Why doesn't the gallery recognize my user ID?

sherryberryc67

I can't access any of my items from the gallery unless I am in game. I can't get to it on this site at all and some people wanted to download something I made. The problem is they can't find me/

rosemow

Hello
If you have cc in your gallery items, they won’t appear on the website version of the gallery. Only items that the gallery classifies as cc free will appear there.

sherryberryc67

I don't use any CC

rosemow

Sonetimes the Gallery still marks items as having cc, even though they don’t contain it. Can you see the items in your library when in game and without having the “ include custom content box “ ticked in the advanced section of the gallery filter?

rosemow

Hello
Also, when using the website version of the Gallery make sure that the “Maxis curated” box in the advanced section of the gallery filter is not marked/ticked.

sherryberryc67

Yes, I can see everything in my library. People are downloading my recent stuff, too. I just can't find my stuff on the website gallery. Very frustrated.

rosemow

Did you check that you don’t have the “ Maxis curated “ box ticked on the website version of the gallery?

EuphorialQueen

sherryberryc67 wrote: »

Yes, I can see everything in my library. People are downloading my recent stuff, too. I just can't find my stuff on the website gallery. Very frustrated.

@sherryberryc67 What is your EA Account on Origin? I looked at the gallery in-game and it does not recognize @sherryberryc67 even with the option to show CC. Did you actually share / upload to the gallery or just save to your library?
Sharing to the gallery makes it public for others to see.
Saved to your library is only on your computer.

Bonnie

I have this issue all the time! It helps if I'm logged in on the website version of the gallery. Also - http://prntscr.com/jcfpox

Make sure the Maxis Curated thing (in the bigger red box) is ticked off and you're searching for EA ID (three horizontal lines) and not by item name