You are browsing an archived read-only section of the forums. The Sims 4 Help Center can now be found here.
June 2nd - It's time for our Friday Highlights! You can check them out here!
Crashes
CaityCupcakes10
Posts: 91 Member
In my sims save, every I'd say sim hour, the game crashes. However, it's only when my two sims are on their home lot. It's a fairly big build, but I haven't had trouble with it before (well I have, but that's resolved), so I wouldn't think it's that. Still possible though! So details. I opened my game, and at exactly 9pm it crashed. Okay. Re-opened the game later that day, crashed at 9. Did this maybe 4 times. Then I decided to get my sims to travel to the park to test it. It did not crash! Great! Went back home, about an hour later it crashed. Hm. It did this when I tried a big park (can't remember the name oops) too, so it's not just that lot type. It's probably not important, but after the first crash I added a proper large backyard to the house. I downgraded it a bit to see if that would help, no luck. I added lots and households and filled up Newcrest, that didn't work (surprise surprise). Details about my game save in case it's somehow relevant, my female sim is a young adult and has 30 children, pregnant with her 31st. Her fiancée lives with her and they had recently moved. Also the previous problem I had was after 3~ minutes of loading the lot it would crash, that fixed itself. Maybe it'll be fixed tomorrow, but I'll post anyways. Sorry for rambling about presumably irrelevant things! 
EDIT: I moved their house onto a penthouse, and that fixed it. Thanks for the help!!
EDIT: I moved their house onto a penthouse, and that fixed it. Thanks for the help!!
Post edited by CaityCupcakes10 on
0
Comments
I use mods. MCCC, baby shower, sleepovers, and a bunch of Maxis Match CC. I got some from Tumblr and some from TSR.
Her spouse is also a young adult.
I'll add more as I think
The crashing could be the result of the home being large and having a lot of furnishings in it. These things can cause crashing. Having many plants in a garden or water features can also cause issues, depending on if your computer system can handle it.
Cc/mods can also cause issues.
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Try lowering the graphics settings and see if that helps
Move your whole mods folder to the desktop, load the game, and see if the issue remains.
If you have crashes when your sims are also in other parts of your game, it would be good to post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Update: I did, except for the DXDIAG info because it's only occurring in that save on that lot. Nothing worked
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
This is a known crashing issues, seems to affect certain saves.
Here's the thread at AHQ if you want to contribute there: http://answers.ea.com/t5/Technical-Issues/Sims-4-save-crashing-at-9pm-every-time/m-p/6235145
Please do not send me PMs/post on my wall if you're looking for help. I can't attend to those. You can find me at AnswerHQ.
How to report bugs at AnswersHQ
AHQ Tutorial
Try moving your sims to another home and test to see if your game crashes at the new home.
Edit : I didn't see that you had updated the earlier post.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Oh, thank you!
How do I paste my files to pastebin? Haha sorry
Are you having the same issue crashing occurring if you move your sims to another home? Is it only happening at 9pm, or at other times as well? If you aren't having issues at other homes, you may need to have your sims move to the other home.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
You can basically just export the dxdiag and add them to the post at AHQ.
Please do not send me PMs/post on my wall if you're looking for help. I can't attend to those. You can find me at AnswerHQ.
How to report bugs at AnswersHQ
AHQ Tutorial
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @KPoteet
Try shutting down your computer completely. Start the computer again, then launch the game and see if that helps.
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
If the issues still remain, repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
If after doing the above, the issues remain, it would be good to post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Oh, here's my DxDiag
https://pastebin.com/tDu6UfGY
BTW: My household is a created adult couple, nearing elderhood, a young adult daughter and her townie husband and their toddler, and a second teenage daughter of the main adult couple.
> @rosemow said:
>
> Hello @KPoteet
> Try shutting down your computer completely. Start the computer again, then launch the game and see if that helps.
>
> Try turning off origin in-game and see if that helps. To do that, go, to Game Library in Origin. Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
>
> If the issues still remain, repairing the game may help. To do that, go to games library in Origin, right click on the sims 4 picture and click repair
>
> If after doing the above, the issues remain, it would be good to post your DxDiag info here.
> To gather a DXDIAG on your computer, do this :
> Press and hold the Windows key and the letter R on your keyboard
> You will see a Run box in the lower-left corner of your screen
> Type dxdiag in the text field
> Click OK
> Click the Save All Information button, found on the bottom of the DXDIAG report
> Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
> and post the link to the file here
It would be best to update your Nvidia graphics cards drivers. Go to the MSI site, search for your computer model , and download the updated drivers.
Is your Sims 4 game installed on C Drive or D Drive? Your C Drive is low on free space and that can cause issues. It would be best to install it on the D Drive. Also it would be best to move the Documents folder to the D Drive also.
https://help.ea.com/en-us/help/origin/origin/backing-up-and-restoring-your-origin-games/
With the issue with your game crashing at 9 pm each night, you may like to post feedback on this AHQ EA thread.
http://answers.ea.com/t5/Technical-Issues/Sims-4-save-crashing-at-9pm-every-time/m-p/6235145
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Hello @yadirrra
Could you please post your DxDiag info here.
To gather a DXDIAG on your computer, do this :
Press and hold the Windows key and the letter R on your keyboard
You will see a Run box in the lower-left corner of your screen
Type dxdiag in the text field
Click OK
Click the Save All Information button, found on the bottom of the DXDIAG report
Then copy and paste the information from where you saved it, to pastebin https://pastebin.com
and post the link to the file here
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I spent the morning updating all of my drivers, several were out of date, and was hopeful that maybe that would fix the issue. Sadly, I logged back in and poof, crashed again. This time at 7pm. So to test a theory I loaded up an old save with the same family in a smaller house. It was also before the baby had aged up into a toddler. It seemed to run with no issues. So maybe it was the house, I thought. To test and see if it was the house that was causing the crashes I created a brand new couple (no kids) and placed the house from my library into the world. I've been playing in it for several hours now with no issues.
My guesses at this stage are the crash was coming from the toddler or maybe it was coming from the amount of legacy inventory (mostly created paintings. I think I had 50 of them in the house as decorations). I'm not sure what the problem actually was, but since I'd rather play the house than the family I'm okay starting over with a new family. Maybe someday I can actually get a legacy to last longer than 3 generations. Lol.
Thanks again for your help.
Hello
You’re welcome
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
I wanted to play the sims 4 again so I started a new game. I wanted to play it in a different way the I ever have to date. I purchased a lot and setup a tent and some camping gear. My idea was I wanted to do as many things for free as possible. This is where my troubles started. As I travel from lot to lot over time maybe an hour of gameplay my game crashes hard. My computer restarts as if recovering from a critical error. I check my event viewer and I can see an event at the time of the crash but I don't understand it. At first I figured it was just a random crash so I loaded the Sims 4 up again and about 30 minutes to an hour later after traveling from lot to lot Bam Hard crash system restart.
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7976
BIOS: BIOS Date: 07/28/15 19:05:11 Ver: V1.40
Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
Card name: NVIDIA GeForce GTX 980 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 980 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_17C8&SUBSYS_32321462&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D976&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8010 (English)
Drive: C:
Free Space: 163.6 GB
Total Space: 476.9 GB
File System: NTFS
Model: Samsung SSD 850 EVO 500GB ATA Device
Drive: D:
Free Space: 150.5 GB
Total Space: 476.9 GB
File System: NTFS
Model: Samsung SSD 850 EVO 500GB ATA Device
Drive: E:
Model: TSSTcorp CDDVDW SH-S203B ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
Latest drivers for video card installed.
Expansions installed.
Get to Work
Game Packs
Outdoor Retreat
And I have a few Stuff Packs.
No mods installed.
Hello @Operation
I am sorry that you are having these issues.
Sometimes having a large amount of items in the sims inventories and household inventory can cause issues. Try removing some of the items from the inventories and see if that helps.
Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.
Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated.
Start a new game and test to see if the issue occurs when playing that new save game.
Exit the game and then copy back the "options.ini" or "options" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.
Try lowering the graphics settings and see if that helps.
Try lowering the in game screen resolution.
Try playing the game in windowed mode and see if the issue remains.
Close any open windows on the desktop when playing.
Go to Windows Update, and make sure that your computer is uptodate with patches.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Again thanks for your suggestions.
Hello
I hope that you won’t have these issues when you test playing your game on your other computer.
If you weren’t having the computer issues before starting the new save game, it would be good to start another new save game on your computer and see if the issues occur in that new save game also.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase
Technically, you shouldn't be having problems with the game with your MSI computer. My guess is the new Origin or the game isn't very compatible with Windows 7. I think I've seen some people using Windows 7 with problems with the game. But it's not very common either.
Your Windows 10 computer should be able to handle the game properly.
It is good that you have had no issues playing on your windows 10 computer.
http://forums.thesims.com/en_US/discussion/817478/hello-come-and-introduce-yourself
http://tinyurl.com/OneRoomOneWeek
My Gallery Page https://tinyurl.com/Roseymow
My Showcase thread https://forums.thesims.com/en_US/discussion/948861/rosemow-s-rooms-showcase