I can't download the new patch

panthergirl2

Can someone tell me what to do now? I clicked the button to patch and it says can't finish and I'm not able to play.

Thanks

rosemow

Hello
Log out of origin. Completely shut down your computer. Restart the computer, then log back into Origin . Then if the patch is not automatically applied, go to games library,right click sims 4 picture and click " check for updates"

W1NTER

I have the same issue. Restart and clicking update manualy doesn't work. I don't get a patch and cant start the game. Play button is not active.

W1NTER

p.s. got the missing file using repair.

rosemow

W1NTER wrote: »

p.s. got the missing file using repair.

Hello
It is good that repairing the game helped with the issue

panthergirl2

that worked, thanks

rosemow

panthergirl2 wrote: »

that worked, thanks

It is good that the issue has been fixed

Starfree

I'm having the same problem, but in my case restarting, checking for update & repairing haven't worked. I'm still getting the "There was a problem while updating your game. One or more files that requires an update may be in use. If the issue persists please restart your computer and resume the update." message. Will I need to completely uninstall the game & then re-install everything?

rosemow

Starfree wrote: »

I'm having the same problem, but in my case restarting, checking for update & repairing haven't worked. I'm still getting the "There was a problem while updating your game. One or more files that requires an update may be in use. If the issue persists please restart your computer and resume the update." message. Will I need to completely uninstall the game & then re-install everything?

Hello
I am sorry that you are having this issue.
Try uninstalling and reinstalling origin and see if that helps.

Starfree

rosemow wrote: »

Hello
I am sorry that you are having this issue.
Try uninstalling and reinstalling origin and see if that helps.

Hi Rosemow. Had a little trouble reinstalling Origin but I prevailed . And reinstalling it did the trick; game runs & from checking for a few of the new items it looks like the patch is there. Didn't do any actual playing, but it seems ok. Thanks for your help, you're the best!

rosemow

Starfree wrote: »

rosemow wrote: »

Hello
I am sorry that you are having this issue.
Try uninstalling and reinstalling origin and see if that helps.

Hi Rosemow. Had a little trouble reinstalling Origin but I prevailed . And reinstalling it did the trick; game runs & from checking for a few of the new items it looks like the patch is there. Didn't do any actual playing, but it seems ok. Thanks for your help, you're the best!

You're welcome

Hermione1919

I have the same problem, but it happens every time I update Sims 4. It says that an error has occurred or something along those lines. The only way I've been able to fix this in the past is by completely uninstalling origin and deleting all my mods and cc. It's only started happening since I bought a Get To Work bundle with Luxury Party and Outdoor Retreat. My laptop is big enough to handle these add-ons, so I'm not really sure what the problem is

rosemow

Hermione1919 wrote: »

I have the same problem, but it happens every time I update Sims 4. It says that an error has occurred or something along those lines. The only way I've been able to fix this in the past is by completely uninstalling origin and deleting all my mods and cc. It's only started happening since I bought a Get To Work bundle with Luxury Party and Outdoor Retreat. My laptop is big enough to handle these add-ons, so I'm not really sure what the problem is

Hello
I am sorry that you have this issue. There are also other simmers test have issues when updating the game , and need to uninstall and reinstall origin .
I hope that reinstalling origin helps with your issue, and that you can download /apply the patch.

Jagwithtude

Just a quick note, I have had this happen to me twice, both times at least for me was because my windows needed to be updated, as soon as I did that, I was able to update to new patch no problems, so this might also be worth a try.