Weird CAS trouble

Misa_wants_Pepsi

Sometimes in CAS the portrait of the sim disappears. When this happens, i have to restart, because I won't be able to save my family. It happens without cc, so I don't know why it happens. Sometimes if I exit out of CAS and restart the family, its fine. other times the portraits are all gone, and if I try to play, it just gets stuck on loading. Any ideas on why this happens? anyway to fix with out restarting my game? Thank you

rosemow

Hello
Repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then start the game, and a new sims 4 folder will be generated.
Start a new game and test to see if the issue is in that new save game.
Exit the game and then copy back the "options.ini" or "options" file and the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated file/ folders with the old file/folders from the desktop sims 4 folder.

Misa_wants_Pepsi

Thank you very much. I'll try that right now

rosemow

You're welcome