Computer shutting off

Kathykins

The past few days my computer suddenly shuts itself off, while doing anything slightly "heavy", like playing games. There is no warning that anything out of the ordinary will happen. No game freeze or lag. It also won't turn on until some time has passed. Nothing happens when I press the button.

I've done a little testing. TS2 and TS4 = shut down. A few minutes in TS4 CAS, PC shuts down. Playing "casual" games (FB/Shockwave), browsing web is fine, can do that for hours. Have only tested Terraria on Steam so far, went fine as well. Opened Battle.net app, Diablo had an update. PC shuts off after about 10 minutes into update.

I have been running HWmonitor, and the temperatures don't seem to go that high. CPU never going above 57c as far as I've been able to see. The highest number I've seen from the GPU is 62c, when in TS4 CAS. Didn't load any household.

I opened the case yesterday, and removed some dust. There wasn't that much to be honest, but got rid of most of it. The fans seemed to move freely, although there are a couple (like the PSU) that I don't feel comfortable checking. I'm not very technical, and I'm afraid of breaking stuff.

I'm not sure what other info is needed, but I have a DxDiag file, and can also supply HWmonitor file if necessary.

Any input is greatly appreciated! I'm about to rip all my hair out in frustration.

rosemow

Hello
I am sorry that you are having these issues. It would be good to post your dxdiag infornation.

Kathykins

Thanks I tried to put it in a spoiler, but didn't quite work out, got a message that said "Body is 63430 characters too long". Tried without spoiler, same message. I can probably put it up on Dropbox or Google drive, whichever is easiest.

rosemow

Hello
You can post it in multiple posts in the thread. Or you could copy and paste the information to pastebin https://pastebin.com
and post the link to the file here

Kathykins

Thanks Rose Never used Pastebin, but signed up now. Figured I might as well

https://pastebin.com/N7G3u3DP

rosemow

Hello
@phoebebebe13 will have a look at your dxdiag info when she comes onto the forums.

phoebebebe13

You need @chesterbibird for this. She is a build expert. It sounds like your PSU could be failing

Kathykins

Thanks @phoebebebe13 I did hope it was something simple, like a faulty power cable, but I switched to a different one.... no luck, though.

I'll be patient and wait need to run some errands anyway right now.

phoebebebe13

@kathykins Your welcome. Chester is on a different time zone so she probably won't be on the forum until later. You could also send her a privet message and she will get back to you. That is if she does not see this thread. Sometimes when I page people it does not work in here

chesterbigbird

When you check the temperatures are you leaving Hwmonitor running while gaming then checking the max temps?
If the max does not go above 70 then i doubt it's a heat issue. Is the pc shutting down completely or restarting?
What power supply fo you have?

Kathykins

@chesterbigbird I used windowed mode for TS4 just so I could check HWmonitor while playing. CPU never went above 57c, GPU topped off at 62c, before lights went out. The PC is shutting down completely. It doesn't restart by itself, and I will have to wait for some time before trying to start it.

PSU is a Chieftec model GPS-550A. Don't know much more about it, got this PC from a friend a couple years ago. He got himself a new rig, so gave his "old" one to me. Can't find that specific unit on the retailers site, says its not available anymore.

chesterbigbird

Kathykins wrote: »

@chesterbigbird I used windowed mode for TS4 just so I could check HWmonitor while playing. CPU never went above 57c, GPU topped off at 62c, before lights went out. The PC is shutting down completely. It doesn't restart by itself, and I will have to wait for some time before trying to start it.

PSU is a Chieftec model GPS-550A. Don't know much more about it, got this PC from a friend a couple years ago. He got himself a new rig, so gave his "old" one to me. Can't find that specific unit on the retailers site, says its not available anymore.

If it's shutting down completely i would get yourself another power supply to test the issue, it's most likely a bad power supply not giving out enough juice.. this explains why it happens when you are doing something demanding the heavier the use the more power used.

Kathykins

Thank you so much for taking the time I'll hook up my previous PC for now, it did function nicely, just lacking HD space and I can probly not run TS4 on it. Everything else should be good. I don't have an extra PSU, will take me some time to get a new one, and find someone to install it for me