I just bought the Sims 3 via Steam yesterday. I am running Windows 10 64bit.
When I click the icon it starts the Launcher, but when I click play nothing happens. No error message, no game, nothing!
I've tried several things I've read online to get this fixed, but none worked.
What I've tried:
- Run the game without the Launcher TS3.exeand TS3W.exe both don't work (also ran as administrator)
- Uninstalled and Re-installed the game
- Run the game from Steam
- Tried to start the game in 'Compatability Mode', but I couldn't find it in the list of apps which I could choose from
Is there anything more than this I could try? I really feel like I just wasted €39...
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Comments
You shouldn't need to use compatibility mode for Win 10 64 bit (I don't).
Another alternative, if all else fails, is to register the TS3 CD keys (which you can get from your Steam library) on Origin and install through Origin.
Lastly, you might want to post your dxdiag info for others to check if your computer hardware can handle the game.
how to gather a dxdiag http://help.ea.com/en/article/how-to-gather-dxdiag-information/
@phoebebebe13 @igazor
Oh, Steam does have a refund policy. I think you should be able to refund the purchase if you've played less than 2 hrs and ask for the refund within 2 weeks. But if you decide to go that route google for the exact policy.
edit: when I initially bought TS3 on Steam I was able to bypass the Launcher by linking directly to ts3w.exe. I've installed through Origin since then, so I don't know if bypassing the launcher with a Steam install is still possible.
You can take your registry codes from steam and register the game with origin instead and play through origin
I've got a dxdiag report, but I don't know how to upload it in my comment here. However, my hardware should be OK.
I've got a Intel Core i5 processor (2.67GHz), 8GB RAM memory and around 400 GB of my 750GB hard disk free space.
I'm now trying to install via Origin, but it says my Product Code has already been used, which seems logical because I used it to register my product on the Sims 3 website or something...
But does this now mean I can't install with my own code via Origin anymore?!
The Launcher or Welcome Screen or whatever opens, but when I click the 'Play' button on the left nothing happens.
I've done pretty much everything I could find to do online, but nothing works...
I'm guessing I'll have to try and get my money back from Steam and won't be able to play
Thanks for your help anyway.
Uninstall the sims 3
use ccleaner to clean your registry of any left over sims 3 files
ccleaner is free http://www.piriform.com/ccleaner
How to use CCleaner to clean your registry http://www.wikihow.com/Use-CCleaner
Reinstall the game via origin
BTW your video card counts too with this game and you have not posted that
Here's my VC specs:
Videocard
Name: Intel(R) HD Graphics
Chiptype: Intel(R) HD Graphics (Core i5)
Memory 1760MB
Driver: igdum64.dll,igd10umd64.dll,igd
Version: 8.15.10.2900
Date: 11/26/2012
Is that the only graphics you have, though (some laptops for example have dual). That's not really a graphics card, it's an integrated chip that doesn't carry any of its own video memory. It makes your processor and RAM carry the load and that's very limiting to gameplay especially depending on how many EPs you are trying to load. It shouldn't be stopping the base game alone from working though not at high quality graphics settings.
I think we really need to see the dxdiag to get the full picture, though. The procedure here, however awkward, is to paste the entire thing in section by section into multiple responses since it's way to large to fit into one.
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My DXDIAG is in dutch, because my PC is in Dutch.. Is there a way to make it English? Or do I have to translate everything manually?
First is what I listed before, the second (from NVIDIA) is the other, I guess..
This is Copy-Pasted from the 'Display' subtab on my dxdiag.
I've translated the most important things (I think)
Does this help?
Name Intel(R) HD Graphics
PNP-device-id PCI\VEN_8086&DEV_0046&SUBSYS_06111025&REV_02\3&11583659&0&10
Adaptertype Intel(R) HD Graphics (Core i5), compatibel met Intel Corporation
Description Intel(R) HD Graphics
RAM-Memory (307.832.832) bytes
Installed drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Version of driver 8.15.10.2900
INF-file oem7.inf (iILKM0-gedeelte)
Kleurenvlakken Niet beschikbaar
Vermeldingen in kleurentabel 4294967296
Resolution 1600 x 900 x 60 Hz
Bits/Pixel 32
Geheugenadres 0xB3000000-0xB33FFFFF
Geheugenadres 0xC0000000-0xCFFFFFFF
I/O-poort 0x00004050-0x00004057
IRQ-kanaal IRQ 4294967294
I/O-poort 0x000003B0-0x000003BB
I/O-poort 0x000003C0-0x000003DF
Geheugenadres 0xA0000-0xBFFFF
Stuurprogramma c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2900, 11,74 MB (12.311.776 bytes), 26-11-2012 23:26)
Naam NVIDIA GeForce 610M
PNP-apparaat-id PCI\VEN_10DE&DEV_105A&SUBSYS_06111025&REV_A1\4&19333A2F&0&0008
Adaptertype GeForce 610M, compatibel met NVIDIA
Beschrijving NVIDIA GeForce 610M
RAM-geheugen 1,00 GB (1.073.741.824 bytes)
Geïnstalleerde stuurprogramma's nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Versie van stuurprogramma 10.18.13.5354
INF-bestand oem15.inf (Section001-gedeelte)
Kleurenvlakken Niet beschikbaar
Vermeldingen in kleurentabel Niet beschikbaar
Resolutie Niet beschikbaar
Bits/Pixel Niet beschikbaar
Geheugenadres 0xB2000000-0xB2FFFFFF
Geheugenadres 0xA0000000-0xB1FFFFFF
Geheugenadres 0xB0000000-0xB1FFFFFF
I/O-poort 0x00003F80-0x00003FFF
IRQ-kanaal IRQ 16
Stuurprogramma c:\windows\system32\drivers\nvlddmkm.sys (10.18.13.5354, 10,62 MB (11.139.216 bytes), 13-7-2015 20:45)
http://forums.thesims.com/en_US/discussion/comment/15188257/#Comment_15188257
(I don't think the Vsync part as illustrated will actually come into play here, the point is to get the game to use the "right" graphics card.)
You might continue with your efforts to remove both install remnants using CCleaner as discussed above and reinstall one way or the other, Origin or Steam. You can't have remnants of either one in the Registry or among Program Files while trying to install the other. But I'm afraid that the experience you are chasing here isn't likely to be a quality one, if the game will run well at all, on a GeForce 610M. That's a pity too, since your processor is strong enough and you have plenty of RAM. Is this the only computer on which you have to play?
Let's also see if the others back here agree or have other suggestions.
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The Geforce 610M apparently supports Nvidia Optimus Technology, and that means that the graphics driver should automatically turn the 610M on as soon as OP starts the game. At least that's how it works on my computers with dual graphics.
Quote from Nvidia site:
"When the GPU can provide an increase in performance, functionality, or quality over the IGP for an application, the NVIDIA driver will enable the GPU. When the user launches an application, the NVIDIA driver will recognize whether the application being run can benefit from using the GPU. If the application can benefit from running on the GPU, the GPU is powered up from an idle state and is given all rendering calls."